Mar 2018 – Sep 2020 · 2 yrs 6 mos · Uxbridge, Greater London, United Kingdom

• Restructure and maintain the contract database for UK and Ireland to ensure that all renewals are sent in a timely manner to customers providing adequate customer notification enabling us to enter dialogue if/where is required.
• Providing the business with reliable forecasting and to ensure continued grown can be monitored against sensible expectation.
• Responsible for the right kick off, delivery, KPI achievement, customer satisfaction of our contracts, always in the most productive and profitable way.
• Reporting monthly to Management and status, issues, around contract management.
• Interacting with all service stakeholders including customers, service desk, field service management. Escalate system issues to global system experts.

Jan 2016 – Mar 2018 · 2 yrs 2 mos · Brentford London

• o Naming and needed relationships for ASSM, ASSETS and contracts
• o Liaising with Data Master Team for creation and linking AP6 Master data and ASSM records
• Ensure needed Product and Model information and attributes are available as master data in ASSM.
• Maintaining SAP / ASSETS in ASSM application
• o Working with PMO & CCC for new installs, register new equipment’s
• o Creating, Checking, updating & merging all CI’s and Assets in Service Now
• o Update CI records with Agfa and Vendor Warranty information
• Updating, Reviewing and distributing all reporting on ASSM, ASSETS and Contracts
• Liaise with other departments and persons to ensure that all information related to ASSM is properly communicated and all related applications are kept up to date and in sync with ASSM and ASSETS.
• o Liaise with SNDB data coordinator for updates (add, edit, delete),Assets and Contract Manager,Discovery HQ, Support and Operations Manager, Change Manager
• o Liaise with Engineers for site queries and site inventory activities
• Provide updated information to internal and external users on ASSM/Assets and Contract data and processes followed to create, maintain, renew and retire items.
• Working on project for implementing and developing the Service Now Portfolio
• Produced Service Now processes to the documented Operating Level Agreement in line with ITIL configuration
• Project plan produced for Asset Management team, gap analysis baseline requirements for CMDB and deployment of an ITIL aligned process and the configuration of the underlying Service Now toolset Escalate to Management on discrepancies due to inadequate use of the ASSM application and / or Processes)
• Good knowledge on ITSM and client and server side scripting.
• Technical knowledge includes C, HTML, JavaScript,Java, ServiceNow, Android,ITSM, ITAM, Hardware asset management.
• Provide training to Service Desk people if require

Oct 2014 – Dec 2014 · 2 mos · Birmingham, United Kingdom

• Project manage and carry out a branch wide Computer and Security Audit
• on behalf of West Bromwich Building Society 2014.
• I was responsible for Project Planning, Traveling to sites, Carrying out
• a scripted audit, Reporting on my findings, Making recommendations for
• future improvements.

Sep 2014 – Dec 2015 · 1 yr 3 mos · London Borough of Brent, United Kingdom

• • Working as Service Desk analyst team member for handling customer reported incidents and/or service request. Dispatching internal or 3rd party field people for all service activities in a timely manner to ensure resolving the incident is done within the contractual SLA agreements.

Jan 2014 – Jun 2014 · 5 mos · Watford, United Kingdom

• To aid and enhance new ecommerce website together with back office and warehouse system
• Data input managing SKU’s with descriptions and image management and population including image analysis and quality control.
• Working with and configuring Magento website and trading platform.
• Office warehouse and stock management using Brightpearl.
• Stock control and order fulfillment.
• Sales order processing with payment collection via both SagePay and PayPal.
• Order Picking, Packing and Despatch via Royal Mail OBA
• Project Managed and executed mobile store and integrated with PayPal Card reader and offsite technical support.

Jun 2013 – Aug 2014 · 1 yr 2 mos · Watford, United Kingdom

• Integration / Network Support
• To assist in the overall support to Comtech clients onsite and remotely
• PC & laptop memory, hard disk upgrades
• Break fix Hardware including Laptop repair / replacement screens
• Microsoft Office Installations 2000/2003/2007/2010
• Microsoft Windows XP, 7 Pro, 8 Pro.
• Rollout of new PC’s and Software
• Diagnostics and fault finding
• HP printer installation and configuration
• Installation and configuration of antivirus solutions
• Network, Structured Cabling & Switches, Broadband, PC’s & Laptops

Oct 2011 – May 2013 · 1 yr 7 mos · Northwood Hills

• Full responsibility for the shop key holder/cashing up and to make sure all the products are display properly, ordering daily stock. Notifying customers of sale items and special offers. Implementing company standards and service levels resulting in increased sales and minimize direct/indirect costs.

Apr 2011 – Sep 2011 · 5 mos · London, United Kingdom

• Temporary contract
• Responsible for reservations both by telephone and in person.
• Managing waiting staff and generally overseeing the smooth running of the restaurant.