Jan 2026 – Mar 2026 · 2 mos · On-site

Nov 2025 – Mar 2026 · 4 mos · On-site

• Product Vision & Strategy
• Led OneCloud platform redesign—synthesized 12 months of cross-team insights and user feedback into comprehensive prototype using AI-accelerated research methodology (GPT-5 + Claude Code).
• Building context-aware market intelligence system for automated trend analysis aligned with OneCloud strategic positioning.
• Conduct ongoing stakeholder engagement across product teams to inform platform evolution and strategic direction.

Jul 2024 – Mar 2026 · 1 yr 8 mos · On-site

• AI Transformation & Innovation
• Developed "Triad" AI orchestration methodology combining GPT-5 (product analysis), Claude Code (implementation), and human-in-the-loop oversight—reducing prototype development time from 100 days to 4 days (96% improvement).
• Built AI-powered risk analysis system (ImpactLens) for production environment gating using global rules and AI-driven release evaluation, improving deployment safety.
• Deployed context-aware AI personas reducing inter-team support communication by 90% through domain-specific knowledge engineering.
• Created lightweight pattern repositories for AI context engineering—99% smaller than traditional MCP approaches while delivering superior inference quality.
• Designed deterministic guardrail frameworks for safe LLM deployment in enterprise environments, preventing direct AI access to sensitive data.
• Led AI enablement training across department—reduced Claude Code onboarding from 1 month to less than 1 week through structured prompt pattern analysis methodology.
• Infrastructure & Delivery
• Launched CICD as a Service on Kubernetes, improving scalability and development workflows.
• Led complex system migrations and version upgrades with minimal downtime.
• Managed PCIDSS and compliance audits, coordinating cross-functional teams for successful outcomes.
• Optimized group budget and resources, achieving profitability while expanding AI capabilities.
• Conducted internal marketing sessions (100+ attendees) driving CICD service adoption.
• Strategic Leadership
• Leading strategy toward 80% AI-assisted SDLC as company objective
• Serve as department's AI safety advisor, educating teams on responsible AI deployment
• Manage cross-departmental handovers and vendor collaborations for OneCloud solutions

Jul 2023 – Jul 2024 · 1 yr · On-site

• Assumed management-level responsibilities, driving the strategic direction and operational efficiency of the group.
• Led the creation of the yearly budget in coordination with the department, aligning financial planning with organizational goals.
• Developed comprehensive strategies and group roadmaps to ensure alignment with business objectives and long-term vision.
• Prepared and presented updates for senior management, ensuring transparency and informed decision-making.
• Oversaw day-to-day operations, ensuring seamless execution of group activities and maintaining high performance levels.
• Coordinated with international operations teams, fostering cross-border collaboration and ensuring alignment with global standards.

Jun 2023 – Jul 2023 · 1 mo · On-site

Nov 2022 – Jun 2023 · 7 mos · On-site

• Designed and implemented a system for addressing and handling support tickets, enhancing customer satisfaction and operational efficiency.
• Led project roadmaps and schedules, ensuring the timely delivery of initiatives.
• Acted as Scrum Master in agile development, facilitating collaboration among teams.
• Coordinated user migration and service decommissioning projects, ensuring smooth transitions and minimal disruptions.
• Demonstrated proficiency in JIRA and Confluence, utilizing these tools for project tracking, team collaboration, and process optimization.
• Conducted budget planning and sales analysis, leading to improved cost efficiency and profitability.
• Handled user inquiries and managed daily operational tasks, optimizing server resource allocation and user satisfaction.