Jul 2022 – Aug 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India · Hybrid

• Leading the UX department in growth and excellence by promoting collaboration in the department, creating a positive environment, embodying the business/product values and, assisting in the achievement of product goals. Being a Head of UX also conducts research and documents findings, creates consumer scenarios, and creates strategy documents and content to supply to the UX department personnel as well as collaborating product departments. The most prominent collaborating departments that the Director of UX works with are the product strategy department and the product design department. I also works with other product management departments to ensure Product requirements and needs are considered and incorporated in the product from the conceptualization to the realization of the product.

Jun 2021 – Jul 2022 · 1 yr 1 mo · Bangalore Urban, Karnataka, India

• 28 June 2021 to 27 July 2022
• Led the research and insight generation efforts to support the development of Genpact's customer-facing digital assets across 20+ markets. Working in close collaboration with a team of skilled UX researchers, I ensured that our product designers, product owners, channel owners, developers, and business partners were all aligned with the needs and perspectives of Genpact customers. Through this approach, we were able to create products that were not only visually appealing but also highly functional and optimized for user experience.
• . Generated cross-channel thought leadership based on research outcomes, bringing best practices and innovation to the organization, including delivery of design thinking workshops.
• . Delivered a 3-year vision for the design function, identifying activities, milestones, and measurements that got the team to the next level of UX maturity.
• . Continuously developed the team to expand the scope and scale of the program to meet evolving business needs, managing a $2M research budget.
• . Found the best research talent to pair with designers and product owners to deliver a world-class user experience in Genpact's biggest digital channels.
• . Grew a team of 3 in a single location with a simple usability focus to a team of 15 across 3 locations, employing a variety of qualitative and quantitative methods to drive the product backlog.
• . Drove new product development, innovation, and identified unmet customer needs through generative research.
• . Created a hybrid research model, using internal practitioners where possible and supplementing them with external partners for global scale.
• . Brought pre-launch insight (UXR) together with post-launch insight (CX) to inform the next planning cycle of product design.
• . Uplifted the digital VOC program globally, transforming the approach to measuring CSAT, delivering $1.5M savings and a 4x increase in volume of responses.

Apr 2020 – Jun 2021 · 1 yr 2 mos · Bengaluru, Karnataka · Hybrid

• 13 April 2020 to 25 June 2021
• As the lead for UX Design and Communications, I spearheaded a range of initiatives that had a significant impact on the organization's brand image, digital presence, and internal communications. I was responsible for developing and providing UI/UX design, email communications, and illustration materials, and creating quarterly council newsletters. Additionally, I managed the social media platforms, email and social media analytics, and the intranet management on Microsoft SharePoint.
• Some of my key achievements include:
• . Building and leading a team of UX designers, front-end developers, data analysts, and project managers, which resulted in the successful delivery of high-quality digital products.
• . Redesigning the website experience and migrating it to Office 365, resulting in a 20% increase in website traffic and a 15% increase in user engagement.
• .Developing the Emerging Experience team, which was responsible for driving innovation and experimentation across the organization, resulting in the launch of several new products and services.
• . Managing global and local events involving 7500+ employees, resulting in a 95% satisfaction rate among attendees.
• . Partnering with executive stakeholders, digital product, and development leaders to drive the product development process and win new business.
• . Developing and delivering sales demos in the pre, finals, and post process, resulting in a 25% increase in sales revenue.
• Overall, my contributions have helped establish a strong brand image, enhance the digital customer experience, and improve internal communications, resulting in measurable business impact and positive feedback from stakeholders.

Oct 2018 – Apr 2020 · 1 yr 6 mos · Bangalore Urban, Karnataka, India · Hybrid

• 15 October 2018 - 10 April 2020
• As a senior communications professional, I was responsible for leading various internal and external communication initiatives. This involved overseeing the creation and publication of 18+ company newsletters each month, ensuring they were aligned with brand guidelines and disseminated via appropriate channels to maximize brand impact.
• In addition, I managed various social media platforms such as LinkedIn, Twitter, Facebook, YouTube, and Glassdoor, and conducted email and social media analytics to monitor their effectiveness. I also managed the company's intranet on Microsoft SharePoint, as well as the production of CEO vlogs and blogs.
• . Successfully developed and executed 39 internal and external organizational events, including conferences and seminars, and produced 572 brand materials to ensure consistency and alignment with brand guidelines over 2 years.
• . Conducted comprehensive reviews of 10 agency materials to ensure brand compliance and consistency during my tenure, guaranteeing high-quality and effective brand messaging.
• . Conducted extensive user research over 6 months, gathering insights from over 500 participants to inform the design of an internal mobile application. The app saw a significant increase in employee participation by 85%.
• . Utilized 3 different usability methodologies over 6 months to gather customer insights and ensure a user-centered digital experience.
• . Conducted usability testing on over 15 existing and new digital journeys and prototypes over 3 months to optimize the user experience.
• . Achieved a high alignment of 98% between the digital experience and business objectives, ensuring that the user experience was in line with the overall goals of the organization.
• Overall, my experience in leading various communication initiatives and my proficiency in usability testing and analysis make me a valuable asset to any organization looking to enhance their brand impact and customer engagement.

Aug 2013 – Oct 2018 · 5 yrs 2 mos · Bengaluru, Karnataka, India

• 16 August 2013 to 12 October 2018
• As a Senior Designer in business systems and technology, I have a proven track record of developing innovative solutions to address complex business needs. With my expertise in user experience design and usability research, I have designed and implemented cutting-edge Wireframes, User Flows, Personas and Conducted usability studies for some of the world's most renowned brands.
• I have also taken the initiative to create proprietary systems such as knowledge management systems, CRM applications and vendor and lead management databases, giving my clients a competitive edge in the market. I also developed a global standard for interaction design and distributed it to the worldwide network, while also leading and managing a team of designers and developers.
• I have worked with some of the biggest names in the industry including Humana, Aetna, Blue Cross Blue Shield, Cigna, PHCS, Medicare, Medicaid, Coventry, Multi Plan, Summit Health and CVS Health. If you're looking for a strategic thinker and problem solver who can bring technology and design together, I am the ideal candidate for your team.

May 2012 – Aug 2013 · 1 yr 3 mos · Vijayawada Area, India · On-site

• Responsible for managing and overseeing the finances in a client's personal bank account. Use to help clients manage their money in order to balance risk and return. I must have a strong languages
• knowledge of the banking industry and investing. Providing all the details of stakeholders
• personal and current account details as per their requests. Completing all the online request and applications from the customers. Providing the daily share values to the customers.