Madhusudan .

Operations Associate

Indore, Madhya Pradesh, India3 yrs 3 mos experience

Key Highlights

  • Expert in KYC and AML compliance processes
  • Proficient in operations management and customer support
  • Strong track record in loan application processing
Stackforce AI infers this person is a skilled professional in Fintech with a focus on compliance and operations management.

Contact

Skills

Core Skills

Kyc And Aml ComplianceOperations ManagementCustomer Support

Other Skills

Microsoft Excel

About

• Responsible for initiating disbursement for Vehicle Refinance loan applications. • Verify all customer documents, including KYC, RC, bank statements, NOC, CIBIL score, and loan eligibility. • Create and update loan applications in the system and ensure all checklist items are completed. • Coordinate with the Credit Team for approval follow-ups and resolve any discrepancies in the file. • Move approved cases to the disbursement queue and ensure error-free processing. • Communicate with branches, dealers, and customers for pending documents or status updates. • Maintain daily MIS for logged, approved, rejected, and pending cases. • Ensure compliance with company policies and maintain high accuracy in file process.

Experience

3 yrs 3 mos
Total Experience
2 yrs 9 mos
Average Tenure
6 mos
Current Experience

Sk finance ltd

Excutive

Nov 2025Present · 6 mos · Indore, Madhya Pradesh, India · On-site

KYC and AML complianceCustomer SupportOperations Management

Bandhan bank

Senior Officer

Jan 2023Oct 2025 · 2 yrs 9 mos · Indore, Madhya Pradesh, India · On-site

  • As a Senior Officer – (CPU) Operations at Bandhan Bank, I have hands-on expertise in managing Current & Savings Account (CASA) documentation, verification, and compliance with precision. My core responsibility revolves around ensuring seamless account onboarding by validating customer documents, maintaining accuracy in KYC processes, and adhering to strict RBI and internal audit guidelines.
  • 1. Conducted KYC verification for Savings and Current Account customers.
  • 2. Performed document verification and ensured compliance with regulatory standards.
  • 3. Managed POS/EDC account onboarding process in line with AML guidelines.
  • 4.Identified and resolved discrepancies in customer documentation.
  • 5. Ensured adherence to RBI and bank compliance policies.
Customer SupportOperations Management

Education

Sardar Patel University, Balaghat

Master of Business Administration - MBA — Human Resources Management and Services

Jul 2020Aug 2022

Barkatullah University, Bhopal

Bachelor of Arts - BA — Hindi Language and Literature

Jul 2017Aug 2020

School of Excellence

Science

Jul 2003Jun 2017

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