Maj Aman Malik

CEO

Gurgaon, Haryana, India8 yrs 8 mos experience

Highly Stable

Key Highlights

Expert in crisis management and risk governance.
Proven leadership in high-stakes operational environments.
Strong background in military logistics and strategic planning.

Stackforce AI infers this person is a strategic operations leader in consumer services with a strong focus on risk management.

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Skills

Core Skills

Risk ManagementCrisis ManagementOperations ManagementLeadershipLogistics Management

Other Skills

operations leaderOperational GovernanceRisk AssessmentSOPsEscalation MatricesInternal InvestigationsMicrosoft OfficeCrisis and Escalation ManagementStakeholder ManagementMicrosoft PowerPointMicrosoft ExcelTeamworkProblem SolvingSupply Chain ManagementManagement

About

Senior operations and risk leader with 8+ years of experience building high-reliability systems across defence and large-scale consumer services. Currently Associate Vice President leading Trust & Safety at Urban Company, where I own enterprise-level risk governance, crisis response, policy design, and cross-functional operations across a pan-India, cross-gender services ecosystem. My work focuses on institutionalising processes, reducing ambiguity, and ensuring predictable, defensible decision-making in high-stakes environments. My leadership foundation was shaped through 5+ years as an officer in the Indian Army’s Armoured Corps, where I held command, logistics, and manpower planning responsibilities in structured, compliance-driven settings. This background informs my approach to operations today: clarity of authority, disciplined execution, and accountability at scale. I specialise in building operational frameworks that balance people, risk, and performance — enabling leadership teams to focus on growth while maintaining control, trust, and reputational integrity.

Experience

8 yrs 8 mos

Total Experience

5 yrs 5 mos

Average Tenure

3 yrs 3 mos

Current Experience

Urban company

2 roles

Associate Vice President

Promoted

Jan 2025 – Present · 1 yr 4 mos · On-site

Own enterprise Trust & Safety operations for a Urban Company operating across multiple Indian cities ,Tier-2 markets, Singapore & UAE.
Lead high-severity incident response, crisis management, and coordination with law-enforcement and internal legal teams involving customer and service-partner safety.
Design and institutionalise SOPs, escalation frameworks, and operational governance mechanisms to manage complex, cross-gender service delivery risks at scale.
Partner with Legal, Product, Operations, and Policy teams to operationalise regulatory and policy guidance, enable defensible decision-making, and mitigate reputational risk.
Build and lead multi-layered teams responsible for investigations, policy execution, and operational control frameworks.

operations leaderRisk ManagementCrisis Management

Senior Manager || Operations, Risk & Investigations Enablement

Feb 2023 – Jan 2025 · 1 yr 11 mos · On-site

Led operational setup and stabilisation of Tier-2 markets with a focus on risk containment, service integrity, and reputational protection in low-maturity environments.
Built and implemented SOPs, escalation matrices, and documentation standards to support internal investigations and post-incident defensibility.
Oversaw partner onboarding, training, and performance controls, reducing misconduct and service-delivery risks in new geographies.
Worked closely with Legal, Policy, and Trust & Safety teams to operationalise investigative protocols, evidence preservation, and regulator-sensitive processes.
Acted as first-line owner for critical on-ground incidents, ensuring structured fact-finding, accurate records, and timely escalation to central leadership.

Indian army.

Major || Captain || Lieutanant

Sep 2017 – Feb 2023 · 5 yrs 5 mos

Held commissioned leadership roles across operations, logistics, and manpower planning in a regimented, compliance-driven environment.
Served as Adjutant, responsible for manpower planning, personnel administration, and organisational readiness for a large operational unit.
Led logistics planning and asset readiness, ensuring availability, lifecycle management, and operational continuity of critical equipment.
Planned and executed training programs covering physical readiness, technical competence, and leadership development.
Operated in high-accountability environments requiring precision, discipline, and zero-failure tolerance.

LeadershipMicrosoft OfficeLogistics Management