Aug 2025 – Present · 10 mos

• Directed end-to-end delivery of cloud telephony solutions for 600+ businesses, improving operational efficiency, call performance, and overall system reliability.
• Championed front-end modernization initiatives (Angular 12), achieving a 30% reduction in UI load time and driving stronger client adoption across enterprise accounts.
• Oversaw backend architecture optimization projects (CodeIgniter 4), reducing system latency by 25% and enabling faster real-time analytics for business stakeholders.
• Drove process automation initiatives using Python, cutting manual interventions by 40% and enhancing system uptime for critical business operations.
• Led and mentored a cross-functional team of developers, QA, ensuring timely feature delivery, resolving performance bottlenecks, and maintaining high product quality.
• Collaborated with business stakeholders and clients, aligning project goals with strategic objectives, defining KPIs, and ensuring seamless project execution within budget and timelines.

Oct 2024 – Aug 2025 · 10 mos

• Developed AI-powered chatbots using GPT-3, BERT, and LLaMA, enhancing response accuracy by 40% and automating customer interactions.
• Designed a custom chatbot flow builder, reducing manual configuration time by 60% through an intuitive drag-and-drop interface.
• Engineered dynamic content processing for PDF and URL inputs, enabling real-time data extraction and intelligent decision-making.
• Integrated AI-driven post-call analytics, automating speaker diarization, sentiment analysis, and call summarization, leading to a 30% improvement in call insights.
• Optimized system performance, reducing API response time by 25% and increasing data processing efficiency.

Dec 2022 – Oct 2024 · 1 yr 10 mos

• Led the development of cloud telephony applications serving 600+ businesses, improving call efficiency and system reliability.
• Spearheaded front-end optimization using Angular 12, reducing UI load time by 30% and enhancing user adoption.
• Optimized backend architecture using CodeIgniter 4, reducing system latency by 25% and improving real-time analytics processing.
• Automated workflow processes with Python, reducing manual operations by 40% and increasing overall system uptime.
• Led a cross-functional team to develop new features, resolve performance bottlenecks, and ensure high software quality.

Dec 2021 – Dec 2022 · 1 yr

• Developed full-stack applications using Angular 12, CodeIgniter 4, MySQL, and SQLite3, ensuring seamless data integration.
• Built API-driven solutions for authentication, data management, and system monitoring, enhancing system reliability.