Sep 2025 – Mar 2026 · 6 mos · Bengaluru · On-site

• Owning end-to-end infrastructure, platform, and AI enablement for Risk, Agentic Customer Support, and Merchant HelpDesk teams across 15 AWS accounts
• Defined and executed AI Gateway strategy aligned with company growth and product roadmap; implemented TrueFoundry as enterprise-wide solution across Paytm entities and migrated workloads from self-hosted LiteLLM to multi-AI gateway architecture
• Manage high-scale infrastructure supporting Risk operations at 4,000 TPS and Agentic Customer Support at 150 TPS with 99.99% availability
• Migrated customer support from legacy platform to next-generation agentic platform utilizing LLM frameworks, successfully transitioning 50% of the customer support traffic.
• Experience with ML Ops and LLM Ops best practices, ensuring smooth deployment, monitoring, and maintenance of large language models in production environments.
• Experience with AI-Inference platform such as Groq for deployment of Gen AI models.
• Manage GPU infrastructure including H200 servers on AWS for self-hosted LLM model deployment

Jan 2023 – Sep 2025 · 2 yrs 8 mos · Bengaluru · On-site

• Lead cross-functional team of 50+ engineers across DevOps, Quality Engineering, Data Engineering, Managed Services, IT Operations, and Security while managing ₹60 crore annual IT budget with full P&L accountability for Cloud and IT Department Spend.
• Orchestrated enterprise-wide cloud migration from AWS to GCP, managing multi-cloud infrastructure across both platforms while optimizing cloud spend by 30% annually through strategic cost management initiatives
• Established organization-wide Incident Management and Change Management frameworks, improving operational stability and reducing incident resolution time
• Built Security Operations Centre (SOC) from ground up using Google SecOps Chronicle, creating centralized security monitoring and threat detection capabilities
• Deployed comprehensive security stack including Palo Alto Prisma Cloud (CSPM), Sentinel One (EDR/XDR), iZooLogic (Threat Intelligence and Digital Risk Management), Akamai WAF(Web Application Firewall), and Jumpcloud (Identity and Device Management)
• Modernized Data Lake architecture by migrating from EMR-based infrastructure to scalable S3-based setup with CDC pipelines, reducing operational overhead and improving data processing efficiency

Jan 2022 – Dec 2022 · 11 mos · Hybrid

• Led Platform Engineering Team focusing on DevOps, SRE, Developer Tools, DBA, and Performance Engineering.
• Scaled team from 1 to 20 members, managing AWS infrastructure across 8 accounts and achieving 25% month-on-month cost optimization.
• Automated Infrastructure as Code with Terraform, Consul, Vault, Jenkins Groovy, and supported ISO 27001 compliance.

Jan 2020 – Jan 2022 · 2 yrs · Hybrid

• Implemented DevOps best practices to ensure the seamless deployment of secured and scalable technology for India's fastest growing asset-backed digital lending platform.
• Collaborated with cross-functional teams to enhance the Fintech compliance of the technology infrastructure, paving the way for future innovations.
• Spearheaded the migration of critical systems to a hybrid cloud environment, optimizing performance and reliability for Rupeek's operations.

Jul 2016 – Dec 2019 · 3 yrs 5 mos · Bengaluru Area, India · On-site

• Led DevOps strategy for a leading e-commerce player in Jakarta, Indonesia.
• Managed a cross-geographic team of 22 Engineers across DevOps, Database, and Performance teams.
• Migrated core architecture from data center to Google Cloud Platform (GCP).
• Built a team of 9 DevOps Engineers and managed Coviam Products.

Nov 2015 – Jun 2016 · 7 mos · Bengaluru Area, India · On-site

• Transformed DevOps standards for Blibli.com, leading eCommerce player in South-East Asia.
• Built technology evangelism path within InfraOps Division to enhance End User Experience.
• Developed software deployment and delivery pipelines for Web, Android, and iOS swim lanes.

Oct 2014 – Nov 2015 · 1 yr 1 mo · Bengaluru Area, India · On-site

• Led DevOps Automation activities for Scholastic and Scholastic International, migrating applications to AWS Infrastructure.
• Implemented DevOps Configuration Management and Build and Release pipeline for eCommerce division.
• Enhanced end User Experience management through Application Monitoring and Performance Tools.

Feb 2014 – Oct 2014 · 8 mos · Bengaluru Area, India · On-site

• Led DevOps and User Experience Management for Scholastic, implementing monitoring tools like Nagios and Grafana.
• Setup monitoring setup for International division across multiple AWS regions, ensuring SLA compliance.
• Automated configuration management using Chef for AWS architecture, enhancing efficiency and scalability.

Oct 2012 – Jan 2014 · 1 yr 3 mos

• Transitioned to DevOps model, leading application performance and monitoring tools for both in-house data center and Cloud environment.
• Migrated and maintained cloud architecture based on Amazon AWS, supporting multiple applications

Jul 2010 – Oct 2012 · 2 yrs 3 mos

• Supported operations activities for leading publishing and assessment services at Pearson Education.
• Worked on Weblogic and Jboss portal and portlet architecture for technology operations at Ness Technologies.
• Collaborated with cross-functional teams to ensure seamless operations and support for critical services.
• Developed and implemented innovative solutions to enhance efficiency and productivity in the technology operations team.