Apr 2022 – Dec 2023 · 1 yr 8 mos · Hyderabad · Hybrid

• In my role as a Senior Technical Writer at ServiceNow, I specialized in creating detailed, user-centric documentation for HR modules and the Skills Intelligence Platform. My work focused on enhancing the understanding and usability of these tools, ensuring that HR professionals could effectively leverage the platform's capabilities.
• Tools: GitHub, Eclipse, Microsoft Suite, Publisher, Oxygen XML, Snagit

Nov 2020 – Apr 2022 · 1 yr 5 mos · Hyderabad, Telangana, India

• Tools: Confluence, Camtasia, Articulate Storyline, Jenkins, Snagit, Microsoft PowerPoint

Sep 2019 – Nov 2020 · 1 yr 2 mos · Mumbai Metropolitan Region

• At Lumina Datamatics, I led a team of 30 writers and editors, managing key clients including LexisNexis India, Wolters Kluwer, Thomson Reuters, and ALM. I was responsible for coordinating projects, ensuring quality control, meeting deadlines, and maintaining client relationships.

Apr 2017 – Aug 2019 · 2 yrs 4 mos · Gurgaon, India

• At Wired Network Services, working with American Lawyer Media client, I managed end-to-end document development processes, overseeing authoring, reviewing, and publication to meet tight deadlines. I developed content aligning with US law writing guidelines and independently gathered information from diverse teams, providing developmental and copyediting services. My responsibilities included conducting plagiarism checks, assessing content relevance, and contributing to maintaining editorial standards to ensure readability, logical flow, and coherence of deliverables. Proficient in FrameMaker and Dreamweaver, I applied DITA principles for structured authoring in ad-hoc projects. Additionally, I implemented changes from production into manufacturing process instructions and created online and offline help files, as well as operational-level deck illustrations.
• Tool Stack: Dreamweaver, FrameMaker, Snagit, Microsoft Suite

Apr 2016 – Dec 2016 · 8 mos · Bangalore

Nov 2013 – Oct 2015 · 1 yr 11 mos

• Edited and maintained documentation across various Thomson Reuters products.
• Utilized help authoring tools including Word and Arbortext Epic editor (Pix and Pax-XML coding) for copyediting and page corrections.
• Streamlined review processes in the Phoenix workflow management system, acting as a repository for versioned documents.
• Applied logical structures for diverse products (pocket parts, loose-leaf, hard bounds) using checklists for page inspection, corrections, workflows, citation testing, and web building.
• Managed data rendering and validation in multiple output formats (PDF, ePub, XML) for print and online communications.
• Contributed to ad-hoc Legal Publication projects, such as Codes & Regs and Session Laws.
• Generated Table of Contents, Table of Cases, Indexes, and References through various workflows.
• Rectified finder errors in Arbortext Epic Editor using predefined XML tags and attributes for text, images, and tables.

Jun 2013 – Nov 2013 · 5 mos