Jul 2024 – Nov 2025 · 1 yr 4 mos

• Developed and maintained distributed micro-services in Golang, Kafka, PostgreSQL, Aerospike, MongoDB, Redis, and Kubernetes, powering backend communication pipelines for SMS, WhatsApp, email, and statement generation handling over 40 million daily transactions.
• Engineered end-to-end communication flow management, including client validation, message integrity
• checks, Redis-based rate limiting, duplicate detection, DLQ handling, reporting and bulk transaction processing, improving system reliability and throughput by 30%.
• Optimized PostgreSQL with partitioning and archiving, reducing RDS storage costs by 40% and boosting database IOPS performance by over 50×.
• Built and scaled a high-throughput messaging pipeline to replace Salesforce for a critical business unit, sustaining over 5,000 TPS during peak hours across SMS and WhatsApp, and added features such as message rendering for validation and blackout window enforcement, ensuring compliance and accuracy.

Aug 2023 – Jun 2024 · 10 mos

• Designed and deployed full-stack bots using Kore.ai, MERN stack, Redis and Cisco Voice Portal, across IVR, WhatsApp, and Web channels, serving Retail Liabilities, Retail Assets, and Credit Card divisions.
• Implemented API Wrapper service and integrated it with Jaeger, helper services like encryption, memory caching for distributed systems and Async API calling to address shortcomings of the bot platform.
• Designed intuitive GUI utilities for the retrieval of chat transcripts and automated bot testing.
• Led the voice ASR improvement initiative in collaboration with Quantiphi and Google, reducing ASR related problems by 18-20%.
• Refactored the entire code base and optimised memory management (distributed system) after handover which reduced our memory utilization by more than 30% leading to a 15% reduction in system errors and failures.
• Achieved the ACE Award for Outstanding Performance amongst the Management Trainee batch of 2022.

Aug 2022 – Jul 2023 · 11 mos

• Trained in MERN Stack and Kore AI
• Developed and deployed bots on IVR

Feb 2021 – Aug 2021 · 6 mos · Mumbai, Maharashtra, India

• Mentored first and second year students to transform them into a professional by making them aware about social, ethical, technical and professional practices executed under the purview of academics.

Sep 2020 – Oct 2020 · 1 mo · Bengaluru, Karnataka, India · Remote

• Managed a team of 10 which developed Fullstack AI based table/room reservation system.
• Developed responsive website with JS and PHP.
• Developed an API in Flask for the AI module to smartly allocate bookings and other resources based on many factors.
• Made an user-friendly responsive website for the client and used Microsoft SQL Server for the database.

Jul 2019 – May 2020 · 10 mos · Mumbai, Maharashtra, India · On-site