Jan 2022 – Feb 2025 · 3 yrs 1 mo · Bengaluru, Karnataka, India · On-site

• Execute on the communication framework for product portfolio to provide visibility to the progress and KPIs
• Analyzing and preparing data to inform the strategy to support best practices in tools, processes with documentation and communication across the product teams and with stakeholders
• Collecting and analyzing feedback, leveraging insights to help product teams prioritize changes needed to increase adoption and end user experience
• Develop standard operating procedures and tools that are streamlined and consistent across functions
• Influence team members and executive management to act and drive projects to completion
• Triage information and requests for the business area to ensure commitments can be delivered and risks/issues are escalated
• Establish and leading operating processes and tools for effectively managing the organization and achieving goals by defining and monitoring key strategic trends/inputs to ensure strategies are on track
• Manage complexity and change, solve problems, manage broad stakeholder relationships and operate with an enterprise mindset
• Coordinating with multiple stakeholders across Product, Policy and Engineering teams, and drive projects that improve the overall quality of vendor operations and make products safer
• Performing due diligence on Data Science models, validating accuracy of DS models and sharing the feedback on model improvement
• Defining and mature the communication cascade across the organization and manage site-specific activities for planning expansion and events
• Team Management of Team Leads, MIS analyst and Risk Investigators focused on the risk investigations, KYC

Aug 2019 – Dec 2021 · 2 yrs 4 mos · Bengaluru, Karnataka, India · Hybrid

Oct 2017 – Aug 2019 · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site