Mansi Banta

Operations Associate

Delhi, India6 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Salesforce Lightning and data visualization.
Proven track record in technical support for IBM Power Servers.
Strong background in business analytics and team mentorship.

Stackforce AI infers this person is a SaaS Technical Analyst with expertise in data analytics and technical support.

Contact

Skills

Core Skills

Salesforce LightningTechnical SupportData VisualizationDigital MarketingContent WritingHr Consulting

Other Skills

Log AnalysisProblem SolvingData AnalysisWeb Content WritingSAS (Software)Employee RelationsIBM AIXHMCAutomationData ManagementService DeliveryDesktop Support ManagementBusiness AnalyticsIBM QRadarIncident Response

About

At IBM, my focus as a Technical Analyst is on creating powerful data visualizations and analytics through Salesforce, enhancing our team's capabilities in managing IBM AIX/Linux power systems. Our collaborative efforts across the US and Canada exemplify our commitment to seamless service delivery and technical excellence. With my MBA in Business Analytics from Chandigarh University, I harness academic insights to inform my approach to system maintenance, alert management, and team mentorship. My proficiency in Salesforce Lightning and CRM analytics reflects a dedication to leveraging technology to drive performance and deliver solutions.

Experience

6 yrs 3 mos

Total Experience

3 yrs 2 mos

Average Tenure

5 yrs

Current Experience

Ibm

Technical Analyst

May 2021 – Present · 5 yrs · Gurugram, Haryana, India

Collaboration with Teams in the US and Canada: I have extensive experience collaborating with teams in both the United States and Canada, showcasing my ability to work across borders and adapt to diverse work environments.
Worked on salesforce when we need to showcase data via performance dashboards, charts, data Analysis, reports and learned about the App Development and Engineering Practices.
Maintaining IBM AIX/Linux power systems by mentoring and guiding employees to ensure team members’ product knowledge and enhance their capability of performing assigned duties
Alert Management Responsibilities: My role included sending alert messages & technical support to technicians to ensure timely service delivery, adhering to Service Level Agreements (SLAs).Conducting knowledge sharing sessions with team members to build knowledge base of past issues and resolutions to improve turnaround time for customer
Experience in the Information Technology industry providing server technical support to over 200 B2B clients.
Providing 2nd and 3rd Line support remotely through technical troubleshooting, log analysis and problem-solving performed on IBM Power Servers
Enhancing client experience by resolving issues impacting IBM client business, leading the problem resolution process through analysis and troubleshooting, to deploying workarounds or fixes
Handling Client Escalations: I managed escalations from clients, demonstrating my ability to handle challenging situations and provide effective resolutions.

Log AnalysisProblem SolvingSalesforce LightningData VisualizationTechnical Support

Conscripts hr advisors private limited

Human Resources Intern

May 2020 – Sep 2020 · 4 mos · Shimla, Himachal Pradesh · Remote

Actively involved in leading discipline management activities, handling cases of unprofessional behavior, and contributing to policy management, including the addition of new policies and reviewing existing ones.
Additionally, it involves assisting in the hiring process to bring new talents into the team.
This comprehensive approach suggests my engagement in maintaining a professional and compliant work environment while actively contributing to the growth and structure of the team.

HR ConsultingEmployee Relations

Pennywise

Brand Strategist

Mar 2020 – Jul 2021 · 1 yr 4 mos · Gurugram, Haryana, India

A valuable experience with Penny Wise, contributing to its growth and learning about its initial operations.
My dual role as a content writer and strategist, coupled with my involvement in digital marketing, showcases a multifaceted skill set.
Collaborating with the team to plan social media management and audience outreach reflects a comprehensive approach to fostering the startup's success.
Such hands-on involvement in different aspects of a startup can provide a well-rounded understanding of business dynamics and marketing strategies.

Web Content WritingSAS (Software)Digital MarketingContent Writing