Manu B R

Product Manager

Bengaluru, Karnataka, India10 yrs 9 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in AWS Contact Centre solutions and architecture.
Proficient in AI-driven applications and full stack development.
Strong leadership in managing cross-functional teams.

Stackforce AI infers this person is a SaaS-focused Full Stack Developer with expertise in AI and contact center solutions.

Contact

Skills

Core Skills

Contact Centre ArchitectureAi And AutomationSoftware DevelopmentFull Stack DevelopmentAi Engineering

Other Skills

AJAXAWSAWS Contact Centre ArchitectureAWS LambdaAWS SecurityAmazon ConnectAmazon DynamodbAmazon LexAmazon QAmazon S3Amazon VPCAmazon chimeApigeeArtificial Intelligence (AI)Bootstrap

About

Multifaceted experienced Software Engineer, Contact Centre Developer, AWS Contact Centre Developer, Full Stack Developer, Chatbot Developer, NLU, NLP and IBM Watson Developer, I specialize in creating intelligent, scalable, and customer-centric solutions that drive business transformation. My diverse expertise spans across cloud technologies, full stack development, and AI-driven applications, enabling me to tackle complex challenges and deliver seamless user experiences. Strong engineering professional with a Bachelors of engineering focused in Electronics & communication engineering from PES college of engineering , Mandya.

Experience

10 yrs 9 mos

Total Experience

3 yrs 7 mos

Average Tenure

5 yrs 1 mo

Current Experience

Cognizant

2 roles

Manager Projects - Technology Architect

Promoted

Nov 2022 – Present · 3 yrs 7 mos

As an accomplished AWS Contact Centre Architect, Manager, Team Lead, and Developer, I bring a comprehensive approach to designing, implementing, and managing cutting-edge contact center solutions. My extensive experience spans across strategic planning, system architecture, team leadership, and hands-on development, enabling me to deliver seamless and efficient customer engagement platforms.
Key areas of expertise include:
Contact Centre Architecture : Designing and architecting scalable and robust contact center infrastructures that integrate advanced telephony, CRM systems, and AI-driven technologies to enhance customer interactions and streamline operations.
Management and Leadership : Leading and mentoring cross-functional teams to deliver high-quality projects on time and within budget. Skilled in strategic planning, resource allocation, and performance management to drive operational excellence.
Development : Hands-on experience in developing and integrating custom solutions to meet specific business needs, utilizing a wide range of technologies and platforms.
System Integration : Expert in seamlessly connecting disparate systems and platforms to create unified, efficient, and scalable contact center environments.
AI and Automation : Leveraging artificial intelligence and machine learning to automate routine tasks, predict customer needs, and enhance service delivery.
Customer Experience Optimization : Utilizing data analytics and user feedback to continuously improve customer engagement strategies and drive data-informed decisions.
Technical Support : Providing ongoing technical support and training to ensure smooth operation and continuous improvement of contact center solutions.
Passionate about technology and customer experience, I am committed to delivering innovative, high-impact solutions that drive business success and elevate the customer journey.

AWS Contact Centre ArchitectureManagement and LeadershipDevelopmentSystem IntegrationAI and AutomationCustomer Experience Optimization+2

Senior Associate Projects

May 2021 – Nov 2022 · 1 yr 6 mos

As a dedicated and innovative Contact Centre Developer, I specialize in designing, developing, and optimizing contact center solutions that enhance customer experience and operational efficiency. With extensive experience in implementing and integrating advanced telecommunication systems, CRM platforms, and AI-driven automation tools, I bring a strategic approach to solving complex challenges in customer service environments.
Key areas of expertise include:
System Integration : Seamlessly connecting disparate systems to create a unified, efficient, and scalable contact center environment.
Software Development : Crafting robust and reliable applications tailored to meet specific business needs and improve customer interaction.
AI and Automation : Leveraging artificial intelligence and machine learning to automate routine tasks, predict customer needs, and enhance service delivery.
Data Analytics : Utilizing advanced analytics to gain insights into customer behavior, optimize performance, and drive data-informed decisions.
Technical Support : Providing ongoing technical support and training to ensure smooth operation and continuous improvement of contact center solutions.
Driven by a passion for technology and customer satisfaction, I am committed to delivering high-quality, impactful solutions that drive business success and elevate the customer experience.

System IntegrationSoftware DevelopmentAI and AutomationData AnalyticsTechnical Support

Tata communications

Assistant Manager

Nov 2019 – May 2021 · 1 yr 6 mos · Bengaluru, Karnataka

Tech mahindra

Software Engineer

Aug 2015 – Oct 2019 · 4 yrs 2 mos · Bangalore

As a seasoned IBM Watson SME, Full Stack Developer, and AI-ML Engineer, I specialize in leveraging advanced technologies to design and implement intelligent solutions that drive business innovation and efficiency. With a strong foundation in full stack development and extensive experience in AI, I bring a comprehensive approach to solving complex problems and enhancing digital experiences.
Key areas of expertise include:
IBM Watson Specialist : Expert in utilizing IBM Watson's suite of AI tools to develop and integrate intelligent solutions for natural language processing, machine learning, and data analysis, enhancing customer interactions and decision-making processes.
Full Stack Development : Proficient in both front-end and back-end development, crafting robust, scalable, and user-friendly applications using technologies such as JavaScript, Python, Node.js, and more.
AI Engineering : Skilled in designing and deploying AI models and algorithms to solve real-world problems, from predictive analytics and automation to personalized recommendations and intelligent chatbots.
System Integration : Seamlessly connecting disparate systems and APIs to create unified, efficient, and scalable digital ecosystems.
Data Analytics : Leveraging data analytics to gain insights, optimize performance, and drive data-informed decisions.
Cloud Computing : Experienced in deploying and managing cloud-based applications and services, ensuring high availability and scalability.
Technical Leadership : Providing strategic guidance, technical support, and training to teams, ensuring successful implementation and continuous improvement of AI and full stack solutions.
Driven by a passion for technology and innovation, I am committed to delivering high-quality, impactful solutions that enhance business processes and elevate user experiences.