May 2022 – Mar 2024 · 1 yr 10 mos

• Managed a team of 5-10 UXRs and fostered a team of curious professionals in their growth as UXRs while developing new processes internally and maintaining and growing client relationships.
• Nurtured and supported direct reports
• Oversaw large-scale client programs from intake to delivery, including resourcing relevant subject-matter experts per client team and scoping research pipelines for 6 client teams concurrently.
• Further developed AnswerLab’s benchmarking practice through refining training materials and templates for UXRs while supporting the sales team in highlighting AnswerLab’s benchmarking expertise to clients.
• Developed best practices for long-term, embedded engagements by documenting processes on how to roadmap research to set UXRs up for success.
• Encouraged a company culture of curiosity and growth through leadership in the Gaming Taskforce and Employee Resource Groups (ERGs).

Nov 2021 – May 2022 · 6 mos

• Conducted complex and long-term research programs for clients in the tech and gaming industries, focused on supporting clients with less -mature UX practices build their internal knowledge bases and skills.
• Formed impactful relationships with client teams through user research insights and recommendations tailored to address user needs with an understanding of the limitations of time and budget for client teams.
• Worked with AnswerLab’s Gaming Task Force to develop internal strategic initiatives to capture market share in gaming technology, including conducting games testing related to VR and partnering with teams to identify the key needs of gamers on social media platforms.
• Led the AnswerLab benchmarking practice by developing analysis tools and training UXRs in the methodology, including benchmarking data analysis and establishing best practices for reporting.
• Mentored multiple UXRs with varying levels of experience in industry research, fostering a company culture of growth and curiosity in order to best work with a variety of clients in a multi-disciplinary market.

Sep 2020 – Nov 2021 · 1 yr 2 mos

Jun 2019 – Jul 2020 · 1 yr 1 mo · Seattle, Washington

• Closely supported the development of hardware, software, and experience user research studies, including developing protocol, data collection, data analysis, reporting, and developing design recommendations for multiple Oculus products.

May 2018 – Jun 2019 · 1 yr 1 mo · Seattle, Washington

• Supported researchers in conducting research, analyzing qualitative and quantitative data, developing design recommendations, and reporting findings.

Oct 2015 – Aug 2017 · 1 yr 10 mos · Greater Seattle Area

• Promoted product use, supported customers’ technical concerns, and provided resources to enhance satisfaction with devices. Optimized user experience through personalized setup. Participated in creating content for and leading field trips, youth programs, and workshops.
• Increased customer satisfaction scores by 10 points per quarter.
• Collaborated with software trainers to develop and conduct lessons in using Apple software to create projects.

Jan 2014 – Jul 2015 · 1 yr 6 mos · Greater Atlanta Area

• As a member of the Adaptive Digital Media Lab (ADAM Lab) at Georgia Tech, I started by recruiting and collecting data from an average of 20 participants per week to complete data collection previously started by other lab members.
• By the summer of 2014, I was actively involved in designing, recruiting, and collecting data for new empirical research to determine the nature of creative play between a child and an adult. After collecting video recordings, I analyzed the given data to assist in creating a concise characterization of creative play among dyads.
• In my time with the lab, I co-authored two articles characterizing pretend play between two people.

Jun 2013 – May 2014 · 11 mos · Greater Atlanta Area

• In addition to my position as a research assistant in the Attention and Working Memory Lab, I was also given the responsibilities of being the lab's webmaster. Included in these responsibilities were creating a functional website, including a logo for the lab, to host the lab's general information including all publications, current lab member biographies, and software developed by the lab for experimental testing purposes.

Aug 2012 – May 2014 · 1 yr 9 mos · Greater Atlanta Area

• As an undergraduate research assistant for the Attention and Working Memory Lab, I recruited participants for and collected data for studies that were funded by the United States Air Force. Over the course of my employment, I helped recruit and collect data from 100-200 participants, managed data backups for the digitally collected data, and scored 10-20 creativity related tasks on a weekly basis.

May 2013 – Aug 2013 · 3 mos · Greater Atlanta Area

• Over the summer of 2013, I worked in the Adult Cognition Lab recruiting and collecting data from 7-10 elderly adult participants each week. Data collected included audio recordings, which I then transcribed and provided to graduate students to score for analysis.