Jan 2023 – Sep 2025 · 2 yrs 8 mos

• CUSTOMER SUCCESS COMMUNICATIONS MANAGER - AMERICAS
• Work closely with Customer Success Team to improve onboarding and customer experience processes.
• Lead initiatives to boost client retention, amplify customer appreciation programs, and maximize satisfaction, driving long-term loyalty and engagement.
• Execute webinars, user groups, advisory board meetings, and networking events, to foster a sense of community and relationship building.
• Build close alliances with operations, sales, product management, services and partner teams to enhance CX, create upsell opportunities and maximize customer lifetime value.

Jan 2022 – Jan 2023 · 1 yr

• GLOBAL EMPLOYER BRAND MARKETING MANAGER
• Collaborated and partnered with our Talent Acquisition, DEI, HR, Internal Comms & Brand teams worldwide to build a strong network of Temenos brand ambassadors, elevate our corporate culture, employee experience, and show why Temenos is employer of choice in the banking tech industry.

Apr 2018 – Jan 2022 · 3 yrs 9 mos

• • Blogger and interviewer for "Women Wear Technology" hosted by Temenos. A special blog for women professionals to give advice, tips, point of views and share their stories and struggles of being a woman working in a wo-"man's" world.

Jun 2015 – Apr 2022 · 6 yrs 10 mos

• HEAD OF MARKETING, LATAM & CARIBBEAN
• Developed and executed multi-channel inbound and outbound campaigns in support of regional sales objectives and goals.
• Liaised with regional director, sales teams and partners on identifying top market opportunities
• and new market reach
• Contributed 30-40% of lead generation to sales pipeline and 50% was influenced by marketing through growth marketing, events and brand awareness campaigns
• Implemented account based marketing activities and hyper-personalized tactics to accelerate pipeline velocity to speed deal closure
• Managed annual marketing budget and plan to maximize return on marketing investment
• Led a team of 6 throughout NAM & LATAM

Feb 2013 – Jun 2015 · 2 yrs 4 mos

• REGIONAL MARKETING MANAGER - AMERICAS - Canada, United States and LATAM
• Organized, planned and attended industry events and tradeshows for US, Canada and Latin America
• Drove marketing efforts to increase pipeline and gain more market visibility
• Managed Marketing Plan and Budget for Americas

Aug 2011 – Feb 2013 · 1 yr 6 mos · New York, New York, United States · Remote

• FOUNDER and SOCIAL MEDIA SPECIALIST
• Launched and maintained social media accounts and blogs for global clients in various industries.
• Built brand awareness and grew followers.
• Crafted and published relevant content; interacted with diverse audiences; analyzed strategies and metrics to improve engagement.

Mar 2009 – Aug 2011 · 2 yrs 5 mos · New York, New York, United States

• SOCIAL MEDIA & DIGITAL MARKETING SPECIALIST
• Created Loud.com photo blog for Hip Hop and R&B fans
• Photographed artists, events and behind the scenes at video shoots
• Edited videos and photographic footage to post and distribute virally
• Developed online viral and video marketing campaigns
• Part of marketing team which promoted and recruited artists for Battlerap.com

May 2007 – Aug 2009 · 2 yrs 3 mos · Remote

• MARKETING MANAGER
• Responsible for creating, building and expanding start up label, Pure Records in U.S.
• Developed and executed marketing plans and budgets for new and future record releases
• Liaised with artists, managers, recording studios and distribution company