Jul 2017 – May 2020 · 2 yrs 10 mos · Greater Sydney Area · On-site

• As an SRE Manager at Atlassian, I helped lead our transition to scalable, resilient cloud infrastructure, and enabled teams to own and operate the services they build. Key contributions include:
• Led SRE efforts during the shift to AWS, coordinating the migration of 500K+ customer databases to a multi-tenant cloud architecture with minimal impact
• Defined product-centric SLOs, helping teams focus on real user reliability metrics and service health
• Drove adoption of the “you build it, you run it” model, guiding both monolith and microservice teams toward greater operational ownership
• Reduced toil and improved team morale by identifying automation opportunities and balancing proactive/reactive work
• Saved ~$1M per year in database hosting costs through an optimised storage repacking strategy
• Led high-severity incident responses across multiple regions and products, bringing calm, coordination, and structured follow-up
• Co-created a Post-Incident Review (PIR) champions program to level-up root cause analysis and preventative actions across the org

Sep 2008 – Jul 2017 · 8 yrs 10 mos · Greater Sydney Area · On-site

• Before moving into SRE, I led Atlassian’s Cloud Quality Engineering efforts: building global teams, driving innovation in testing, and laying the foundations for quality at scale. Highlights include:
• Built and scaled quality teams across Sydney, Vietnam, and the US
• Pioneered modern quality practices for cloud delivery, including automation frameworks, platform testing, and test data integrity for multi-tenant systems
• Reshaped our approach to bugfixing, significantly reducing customer pain and time-to-resolution
• Introduced scorecards and meaningful metrics, empowering teams to make data-informed decisions about quality and risk
• Created and refined end-to-end interview processes, helping us consistently hire standout engineers during high-growth periods
• Mentored and coached team leads, focusing on ownership, accountability, and leading through both steady and transformative change
• Contributed to industry thought leadership, through published content and international conference talks on quality at scale
• QA Engineer (2008-2011)
• QA Team Lead (2011-2015)
• QA Manager - Confluence (2015-2016)
• Cloud Quality Engineering Manager (2016-2017)

Jan 2007 – Jun 2008 · 1 yr 5 mos · Greater Kuala Lumpur · On-site

• At TecForte, a security software startup, I was brought in to establish quality practices from the ground up and help transition the company to agile delivery. Key achievements included:
• Defined the entire QA strategy, introducing foundational practices in automation, test planning, and continuous delivery
• Built and led a high-performing QA team from scratch, creating a regular and sustainable delivery cadence
• Introduced tooling for automation, bug tracking, stress testing, and reporting, improving transparency and test coverage
• Developed a custom performance testing framework using JMeter and internal tools to ensure scalability for enterprise clients
• Achieved CVE compatibility certification from MITRE, enabling the product to be recognised for vulnerability tracking and disclosure standards
• Drove the shift to agile practices, helping the team improve responsiveness and delivery predictability in a fast-moving environment

Sep 2004 – Oct 2006 · 2 yrs 1 mo · London Area, United Kingdom · On-site

• At Experian QAS, I focused on improving the quality and efficiency of global address validation software. I quickly transitioned from manual testing to building automation that reshaped the way we worked. Highlights include:
• Developed an automated testing framework that dramatically reduced regression testing time and improved release confidence
• Introduced VMware for platform testing, enabling more consistent and scalable multi-environment validation
• Gained accreditation from La Poste (France) for the accuracy of our address matching algorithm; a rare and respected benchmark
• Helped streamline recruitment and onboarding, mentoring new team members and improving consistency in hiring practices
• Drove the shift away from manual testing, modernising the team’s approach and increasing productivity

Sep 2003 – Sep 2004 · 1 yr · London, United Kingdom · On-site

• At Room Solutions, I was responsible for testing a web-based platform for global insurance policy administration and verification. In a small, agile team, I quickly took ownership of quality initiatives and process improvements. Key contributions include:
• Led configuration management for automated test scripts, increasing reliability and repeatability across test cycles
• Evaluated performance testing tools, recommending the most effective options for online product scalability
• Coordinated an offshore testing team, improving collaboration, test coverage, and delivery velocity
• Passed the Lloyd’s and London Market Introductory Test (LLMIT); the only member of my team to do so
• Received an internal award for excellence, recognising my contributions to a high-impact, time-critical project

Mar 2000 – Jan 2002 · 1 yr 10 mos · London, United Kingdom · On-site

• As a graduate QA Consultant at SimCorp, I joined a high-performing quality team and quickly developed core skills in automation, release control, and platform testing. I introduced new configuration management practices, streamlined client upgrade processes, and gained early exposure to large-scale software delivery: lessons that shaped my future approach to quality engineering and leadership.