Nov 2023 – Present · 2 yrs 6 mos · London, England, United Kingdom · Remote

• COO as a Service. Working with growth companies looking to scale. All operational procedures, automation, product/service review, market fit, general advice, and complete business reviews.

Sep 2023 – Dec 2024 · 1 yr 3 mos · London, England, United Kingdom · Remote

• At Medivault, we’re leading the shift from Health 2.0 to Health 3.0 with our innovative clinical health and wellness platform. By consolidating fragmented patient data, we provide real-time, actionable insights that empower individuals, and their care teams, to prevent illness before it starts. Our AI-driven predictive risk scores and personalised health recommendations help people make smarter lifestyle choices, proactively manage their health, and reduce disease risks. This isn’t just about treatment—it’s about prevention, promoting longevity and an improved health-span. Join us in transforming healthcare to be proactive, personalised, and focused on long-term wellness!

Oct 2022 – Oct 2023 · 1 yr · London, England, United Kingdom

Jun 2022 – Oct 2022 · 4 mos · London, England, United Kingdom

• Listen Léon is an employee engagement tool that drives company success by cultivating a work culture of positivity and respect. Our anonymous compliment technology inspire employees and unite teams - helping your company thrive through the power of positive feedback.
• Discover your employees strengths, improve work culture and unite your teams through anonymous positive compliments. Let Listen Léon help you create a better place to work, and book in a discovery call.

May 2020 – May 2022 · 2 yrs · London Area, United Kingdom

• I help SaaS companies with their customer success programs. Including creation of departments and setting up procedures and systems, hiring and training the customer success team, onboarding both staff and clients and making sure the data and analytics are in place to measure individual performance against company benchmarks.
• Handing over to a Head of Customer Success once the department is fully functioning with ongoing support if required.
• Tweaks and assistance to existing success teams can increase motivation and results.
• Whatever your situation, book a call to discuss.

Jun 2019 – Feb 2020 · 8 mos · London, United Kingdom · Hybrid

• Firedrop are an artificial intelligence and machine learning focused software house. With global clients in the FMCG industry.
• Firedrop provides a SaaS platform to enterprises with revenue in excess of $1B. The aim of the platform is to automate package design and remove the bottleneck that manual processes, reliant upon stakeholders and design teams create.
• This was a role that I used an analytical approach in to ensure low churn rates with a very high renewal uptake. A data-driven role working with Enterprise clients.
• B2B SaaS provider to the worlds largest companies.

Jan 2018 – Jun 2022 · 4 yrs 5 mos · London, United Kingdom

• Amazing food boxes and fine groceries delivered throughout the UK to businesses and direct to consumer.
• We partner with high-quality, local, and independent farmers, growers, and suppliers to bring the best choice of fresh foods available anywhere.
• Hundreds of fresh food hampers to choose from and a bespoke creator to build your own hampers from more than 1,000 premium products.
• The finest meat, organic fruit and vegetables, ultra-fresh sustainable fish and award-winning cheese.

Jan 2017 – Jun 2019 · 2 yrs 5 mos · London, United Kingdom

• Zirch provide digital marketing, mobile applications and technology solutions to SME’s.
• I am responsible for the concept, strategy and direction of the team. With our subscription-based SaaS model, we provide solutions to SMEs within the UK that include mobile app development and management, SEO, PPC and other media services designed to maximise ROI.
• Utilising channel partners and through a direct route to market Zirch offer a unique product add-on, designed to specifically provide exceptional growth and ROI to ambitious companies throughout the world.

Nov 2014 – Jun 2017 · 2 yrs 7 mos

• Maximise and track the effectiveness of our innovative, subscription-based Cloud software to enterprise-level clients by directing day to day activities of the customer and sales teams to ensure overachievements against sales quotas and churn rates.
• Evaluate the performance of 16 new business sales staff through analytic reporting, 1-2-1’s and first-hand coaching. Recruited the sales and customer teams from scratch and have coached, mentored and retained the teams whilst keeping a strong and successful bond. Deliver the strategic vision to achieve the bottom line by devising and implementing departmental policies, goals, renewals, objectives, and procedures.
• Identify and implement best practice strategies across the business. Selling large, complex software deals to Enterprise clients and C-level decision-makers.

Mar 2009 – Nov 2014 · 5 yrs 8 mos · London, United Kingdom

• Growing with a world class team by recruiting key sales, tech, product and customer service staff. Developed new products and services after assessing potential market and client requirements.
• Negotiated multiple contracts, and negotiated the sale of proprietary software while rendering services as a third-party liaison between the organisation and its vendors.
• Controlled organisation budgets through active monitoring and avoided cost overruns. Forecasted and planned future sales by analysing previous records and market potential.
• Cultivated and sustained close relationships with partners. Directed global sales teams to ensure maximum achievements to quotas and provided support in controlling sales and operations across Europe and the USA.

Feb 2006 – Mar 2009 · 3 yrs 1 mo · London, United Kingdom

• Using customer happiness to monitor renewals and churn I helped to develop the business into a successful international operation through the recruitment of my teams and the development of my people.
• New to market online HR technology with an emphasis on BPO, I was responsible for the recruitment and leadership of a my team through training and mentoring. Led a highly successful international team to overachieve monthly renewal quotas of £1.2 Million.
• Selling SaaS to Enterprise level businesses throughout EMEA.