Mary Spandana Basani

Software Engineer

Hyderabad, Telangana, India4 yrs 9 mos experience

Key Highlights

Over 3 years of experience in IT support.
Proficient in Azure and networking protocols.
Strong background in customer service and technical support.

Stackforce AI infers this person is a Systems Engineer with a focus on IT support and network operations.

Contact

Skills

Core Skills

Network OperationsSystem ManagementDesktop SupportSystem Security

Other Skills

Computer NetworkingWindowsActive DirectoryMicrosoft AzureNetwork ServicesCustomer Relationship Management (CRM)SalesTeamworkTroubleshootingProject ManagementSkilled Multi-taskerPowershellWindows ServerCompTIA Network+CompTIA

About

Systems Engineer with over 3 years of experience in IT support, showcasing a solid background in the information technology and services sector. Proficient in Windows Server, O365, Azure, CCNA, ITIL, MCSE, and customer service. An experienced IT professional with expertise in Azure, networking protocols, and network operations. Holds a master’s degree in Computer and Information Systems Security/Computer Networking from Charles Sturt University.

Experience

4 yrs 9 mos

Total Experience

2 yrs 9 mos

Average Tenure

2 yrs

Current Experience

The d. e. shaw group

System Engineer

Jun 2024 – Present · 2 yrs · Hyderabad, Telangana, India · On-site

Manage and monitor all installed systems and infrastructure. Install, configure, test, and maintain operating systems, application software, and system management tools to ensure optimal performance and availability. Provide second and third-level support, collaborating with vendors and IT personnel for effective problem resolution.
I have experience in managing network-related issues, including monitoring switches and patching ports in the hub room. In my role as a Level 1 NOC technician, I handled alerts, investigated issues, resolved problems, and escalated concerns to the appropriate teams when necessary.
Additionally, I have worked on troubleshooting AV devices and printers. I provide technical guidance to IT support staff, ensuring the constant availability of technical resources.

Computer NetworkingWindowsNetwork OperationsSystem Management

Securelogic solutions

2 roles

Desktop Support Engineer

Promoted

Sep 2021 – Jun 2024 · 2 yrs 9 mos · Melbourne, Victoria, Australia · On-site

Maintainance and systems support , workstations, printers and responding to clients service requests, and resolve the tickets. Ensure system security for desktop, server environments.
Imaging the PC’s according to the clients request and requirements.
Addressing the clients calls and raising the tickets and resolving the tickets by using MSP system . And we use the calling
We also provide our services for (3CX) system and issues that arise related to that also, we provide the IT support for our 3CX clients.
phones, emails, chat session, etc., through Active directory and by taking control of the system virtually using the RMM which help us to take control by using the companies Agent and we will be downloading the agent on our clientsPc’s and we can control their pc virtually. .
Performing the basic system functions, and performing the local and network installation of the software.
Worked with the AD and management and monitoring the clients using the dashboard and also have experience in
using the windows server 2016, 2019 and also used office 365 suite .
Worked on the clients problems and achieved high satisfaction rate.
Experience in handling with the network devices and racking and stacking of the equipment. Also handled the clients onboard and off-boarding process.
Experience in working with forms
Also having experience in using IT Glue and also having hands on experience in handling the ticketing system like MSP manager , Azure AD, windows server.
Have experience in handling the connecting tools like connect wise and Anydesk, Team viewer.

Active DirectoryComputer NetworkingDesktop SupportSystem Security

IT Support Technician

May 2021 – Aug 2021 · 3 mos · Melbourne, Victoria, Australia · On-site

Maintainance and systems support , workstations, printers and responding to clients service requests, and resolve the tickets. Ensure system security for desktop, server environments.
Imaging the PC’s according to the clients request and requirements.

Microsoft AzureNetwork Services

Woolworths supermarkets

Customer Service Representative

Dec 2019 – Dec 2020 · 1 yr · Australia

Customer Relationship Management (CRM)Sales

Bharat sanchar nigam limited

Engineer Intern

Nov 2017 – Jan 2018 · 2 mos · Hyderabad, Telangana, India

I have done 4 weeks internship program in BSNL, India’s finest tel network. Have learned about optical fibers, signal transferring, wavelength proximity and bandwidth efficiency.

TeamworkTroubleshooting