Jan 2023 – Oct 2024 · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

Aug 2011 – Jan 2023 · 11 yrs 5 mos

• Entrusted with the responsibilities of monitoring the global network across Goldman Sachs Data Center
• Showcased proven excellence in troubleshooting:
• o Network issues, hardware issues (in collaboration with Global Teams), user/client issues (Radianz, TNS)
• o Application issues (through clients/vendors), latency/access issues (through clients/vendors), firewall issues
• o Access/delay issues (for clients/vendors over GS NAT network), access/latency issues(for client over GS VPN)

Aug 2011 – Dec 2022 · 11 yrs 4 mos

• Leading and heading a team for directing end-to-end Network Operations and Project Management functions Conceptualizing & executing strategies and best practices (change management, problem management, service catalogue, knowledge management/run books)
• Driving monthly service reviews with client & leadership, integration with project counterparts including proactive problem management, daily change calls and incident management
• Devising and formulating documentation strategy of Infrastructure for accurate data documentation & maintenance
• Working in close coordination with the Leadership/Management Team:
• Establishing process to integrate with Global Network Operations Center (efficiency in delivery & reducing delivery cost)
• Providing strategic leadership and support across managing network devices globally (Switches, Routers, Wireless Access Points, Acceleration Appliances, Firewalls, File Servers, VPN Infrastructure and ISP Connections)
• Exhibiting excellence in automating the network checkouts/diagnostics by working extensively in 24*7 environment with Network and Development Team which resulted in reducing OPEX
• Functioning as top member of the Recruitment Panel (employee management and development); hiring quality candidates for the appropriate profiles
• Defining service standards and guidelines, structures that acted as benchmark for excellent service delivery for multiple global clients by leading teams of Managers
• Front-leading service operations including KPIs, SLA Management, Volumes Management, Headcount & Forecasting
• Established standards for various operational areas; implemented quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs
• Mentoring & monitoring the performance of the employees (20+ Network Engineers), performing employee evaluations as well as ensuring their career development through employee training programs

May 2008 – Aug 2011 · 3 yrs 3 mos · Bengaluru Area, India

•  Monitoring Global Network across Goldman Sachs Data Center across the Globe.
•  Troubleshooting end to end network related issues for Goldman Sachs.
•  Coordinating with Global Teams for Hardware Related Issues across Goldman Sachs Data Center.
•  Troubleshooting User / Client related issues (Radianz, TNS, etc.)
•  Troubleshooting Application related issues faced by Client / Vendor in accessing Applications / Servers located in Goldman Sachs locations globally or across Client / Vendor Network.
•  Troubleshooting Latency / access issues faced by Users / Clients across Goldman Sachs.
•  Troubleshooting Firewall Related issues.
•  Troubleshooting access / delay issues for client/ vendor over GS NAT network.
•  Troubleshooting access / latency issues for client over GS VPN.
•  Troubleshooting access / latency issues for users working from home over internet via Access GS / Login GS.

Sep 2006 – Feb 2008 · 1 yr 5 mos

•  Traffic management across backbone network using OSPF protocol
•  Management of Access network using RIPv2 or static routing
•  To Plan, Document and Implement Change Management that affects the Network Backbone.
•  Configuration/troubleshooting of L3-MPLS VPN to carry retail traffic from downstream locations to T-1 POP
•  Network audit across T-1 POPs to ensure compliance with standard T-1 architecture and practices
•  Evaluation and testing of new products with respect to network requirement
•  Ensure all Backbone, Gateway, Aggregation, PE and Base Station routers and switches are available in NDR (Network Data Repository) and rectify NMS exceptions
•  To improve the MTTR for all network related issues to 2 hours for which resolution does not depend on external factors
•  To ensure 100 % compliance on all ISO process for NSE unit in terms of improvements in the process for better effectiveness
•  To ensure keep a track on backbone link utilization
•  Network Management across the region.
•  Update LAN & Metro network diagram every week and upload in network support site
•  Administration of Routers, Switches, Audio Codes, FW and RAS boxes in Network

Jun 2005 – Sep 2006 · 1 yr 3 mos

• ✔ A member of 24X7 Corporate Technical support and Network Control Group Desk. Provide First level Network support to Corporate Customer.
• ✔ Proven ability to maintain greatest level of Network / System availability for SIFY customers consistently exceeds set targets and Customers expectations.
• ✔ Good configuring, troubleshooting and creative problem analysis & resolving skills. Addressed to all POP / Customers issue in an effective and timely manner while striving to exceed customer & company specified objectives.
• ✔ Experienced with standard network change management and configuration policies.
• ✔ Excellent interpersonal and Communication skills.
• ✔ Participate in rotating "on call" schedule with other members of the team.
• ✔ Working on both proactive and reactive tickets and closing them as per the agreed SLA.

Jan 2005 – May 2005 · 4 mos · Indore

• My job involved installing and configuring Cisco routers at different customer locations and troubleshooting and maintenance of network of Sify, spread in different region of Indore. I am having hands on experience in troubleshooting and configuring Nailed ISDN, Lease Lines, modems configuration, ISDN BRI & PRI configuration.

Oct 2002 – Dec 2004 · 2 yrs 2 mos · Indore

• Client - focused IT Professional with comprehensive experience in managing and supporting Windows 2000 networks and office productivity applications. Background includes:
• Redesigning of Precitex Industries Ltd. network and the installation of new components. New design resulted in a faster, more reliable and secure network. Additionally, the VPN solution enabled secure remote access to network resources from remote locations allowing the company to increase productivity and flexibility for local and remote users at a reduced cost.
• Independent consulting in the design and implementation of small office networks for numerous clients
• Superior interpersonal and communication skills to enhance the prompt and accurate delivery of quality customer service; easily conveys technical jargon to non - technical users.
• Comprehensive knowledge and experience with network protocols, including TCP/IP, remote access services, and VPN solutions.