Jul 2021 – Jan 2026 · 4 yrs 6 mos · Remote · Remote

• Authored user stories and requirements using the Jobs to Be Done framework and SCI principles delivering clear, engineering-ready specifications that supported consistent agile delivery across product teams.
• Administered Jira Cloud for the product team designing workflow architecture, configuring automation rules, and training staff on consistent usage to establish a scalable agile delivery foundation for cloud-based nonprofit fundraising software.
• Analyzed user behavior data via Heap and Fullstory to identify customer pain points in nonprofit fundraising workflows translating findings into requirements that directly informed feature scoping and release planning.
• Partnered with Product, Marketing, Customer Success, and Sales to drive shared deliverables across feature design and defect management maintaining cross-functional alignment from requirement through release.
• Integrated Jira with Intercom and Zendesk to automate the customer feedback and support ticket pipeline eliminating manual handoffs between Customer Success and Product while accelerating time-to-ticket for reported issues.

May 2018 – Jul 2021 · 3 yrs 2 mos

• Served as Production Release Manager across 6–10 software upgrades in an Agile environment coordinating cross-functional release readiness, managing dependencies, and ensuring stable deployments across multiple concurrent development streams.
• Managed UAT efforts for a $90M pipeline software project coordinating internal and external testers across AWS environments to validate release readiness and prevent production risk on high-stakes deployments.
• Conducted stakeholder interviews and gap analysis to map migration dependencies surfacing scope gaps that directly shaped Engineering's build requirements and prevented downstream rework.
• Developed and presented project analytics using SQL, Google Analytics, and Excel forecasting models delivering data to Product Owners to inform prioritization decisions and to Engineering leads to validate technical assumptions during platform migration.

Feb 2017 – Apr 2018 · 1 yr 2 mos

• Responsible for designing and implementing a complete Software QA Solution for a $90M pipeline software project in an Agile (SCRUM\Kanban) environment.
• Designed a comprehensive regression suite that utilized risk-based scenarios, static test data and automated and manual testing
• Managed QA Sprints as part of the Git Flow process using Microsoft VSTS
• Oversaw multiple UAT environments residing in Microsoft Azure
• Used SQL scripting to troubleshoot and update test environments

Jun 2016 – Feb 2017 · 8 mos · Sugar Land, TX

• Coordinator for test activities between onshore and offshore teams.
• Created test data files that increased test coverage by 300% over the use of client supplied files.
• Engineered a mechanism for tracking test coverage in a circumstance where traditional test cases weren’t able to be created due to late requirements.

Feb 2015 – Sep 2015 · 7 mos · Houston, Texas Area

• Analyst responsible for risk-based test matrices, test case creation and execution of debit and credit card transactions in the highly regulated financial industry. I ensure that transactions made through leading technologies such as tokenization (think Apple Pay) and chip card technologies (EMV) are robust and function seamlessly. Test scripts are written for and executed through the Lexcel automation platform.

Nov 2013 – Aug 2014 · 9 mos · Virtual

• Business Analyst (Solution Lead) for DecisionDirect™ – utilized by over 1 million users annually, this benefit plan guidance tool was designed to be fully customizable to reflect corporate branding or can be used with off the shelf built-in themes.
• Ensured development work continued during a 4 week design delay to bring the product in on time.
• Actively worked with User Experience Engineers to ensure responsive design requirements were met for the most widely used mobile device screen sizes.
• Collaborated with Media Analysts to verify standards were met for the visually and hearing impaired according to the Web Content Accessibility.
• Refined and distilled the product requirements utilizing a strong knowledge of QA and Requirement gathering techniques and processes.
• Wrote end user documentation and “train the trainer” manuals used by over 20 Sales Consultants.

Dec 2008 – Feb 2012 · 3 yrs 2 mos

• User Acceptance and Business Verification Test (UAT, BVT) Lead for Dell Managed Services - Small Business organization.
• Led UAT efforts to integrate a newly acquired software product into a Dell software package with a 3 month time-to-market period.
• Supported end-to-end testing of Dell’s Software as a Service (SAAS) product offering in a risk-based testing environment.
• Directed a team of 4 offshore testers.
• Quality Assurance Lead for Auto-Warranty Renewal program (AWR) Warranty Expiration Notice campaign for Public\Large Enterprise customers. This program enabled delivery of notice to 95% of Fortune 500 companies at 120, 90, 60 and 30 day intervals – via mail and email.
• Developed a risk-based test matrix used to ensure proper test coverage thereby reducing unnecessary testing by 25% to meet a very aggressive deadline.
• Oversaw testing activities of 3 third-party vendors and 8 offshore resources.
• Test Lead for AWR Web Based Reporting. Testing activities resulted in a searchable and sortable index of computers under warranty for all worldwide Enterprise customers on the Dell.com website.
• Orchestrated test activities to check results from the consolidation of 7 disparate databases.
• Managed a team of 8 Sales and Marketing consultants during UAT.
• Wrote, developed and presented UAT Training and Onboarding for 120 testers across 3 global regions using web-based delivery.

Feb 2007 – Dec 2008 · 1 yr 10 mos

• System Test Lead for Dell Enterprise Client Systems (OptiPlex and Latitude), spearheading the design of test cases and scenarios to test an entirely new product line.
• Designed and implemented a new lab infrastructure that reduced test setup time by 87.5% that came in 25% under the allotted budget
• Oversaw day-to-day testing activities and training for 5 onshore and 3 offshore test technicians.

Jul 2000 – Feb 2007 · 6 yrs 7 mos

• Extensive work in a System Test (black-box) environment testing standalone and blade servers. Conducted real-world testing of Dell PowerEdge 6xxx – 9xxx servers with corresponding generations of NAS, SAN and tape backup technologies.
• Wrote batch scripts to run repetitive tasks from such systems as Microsoft Exchange, SQL and Oracle. Automated 10,000+ client stress tests using LoadRunner.
• Co-designed and administered Microsoft Windows domain structure and infrastructure of Dell’s Enterprise System Test Lab containing over 1000 servers.

Jan 2000 – May 2000 · 4 mos · Austin, TX

• • Designed an Outlook based Help Desk system using VBScript capable of supporting 300+ employees which provided ticket tracking, user follow up functionality, ticket history reporting and Conference Room scheduling.