Mayuresh Nanavare

Operations Associate

Mumbai, Maharashtra, India11 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

11+ years in Learning & Development strategy.
Expert in aligning training with business goals.
Proven track record of improving KPIs.

Stackforce AI infers this person is a Learning & Development strategist with expertise in SaaS and instructional design.

Contact

Skills

Core Skills

Learning & Development SolutionsInstructional DesignTraining Delivery

Other Skills

Analytical ReasoningAnalytical SkillsAssessmentBenchmarkingBusiness AnalysisBusiness DevelopmentBusiness StrategyCRMChange ManagementClassroom DeliveryClient RapportCoachingContent DeliveryContent DevelopmentCreative Problem Solving

About

As a Learning & Development strategist, I believe training should be a catalyst for business growth. Over the past 11+ years, I've helped organizations transform employee performance through business-aligned L&D strategies and modern instructional design. My niche is business-aligned L&D strategy — diagnosing performance gaps, aligning learning solutions with strategic goals, and creating engaging content using instructional design principles and tools like Articulate Storyline. I combine data-driven analysis with creativity to build programs that don’t just engage — they deliver measurable results. I’ve partnered with contact centers, digital platforms and enterprise teams to turn training programs into growth levers. By focusing on the metrics that matter — customer satisfaction, conversion rates, and ramp-up time — I’ve helped clients improve these KPIs and achieve sustainable performance gains. If you’re looking to elevate your training programs or explore how AI-enabled learning can drive business outcomes, let’s connect! Feel free to message me or visit corporatetrainersindia.com to learn more.

Experience

11 yrs 10 mos

Total Experience

1 yr 11 mos

Average Tenure

4 yrs 1 mo

Current Experience

Tata digital

Manager Training & Content

May 2022 – Present · 4 yrs 1 mo · Mumbai, Maharashtra, India · On-site

Spearheaded the transition from a horizontal customer‑support model to a more efficient vertical structure for Tata Neu, coaching associates across 20+ brands. Developed a comprehensive training program that provided teams with specialized product knowledge and skills, reducing query‑resolution times and boosting customer satisfaction.
Designed and developed verticalization training curricula for multiple brands and business units. Introduced modern instructional methods and measured effectiveness through regular assessments, earning recognition for an outstanding one‑month intervention.
Implemented learning and development initiatives for the Tata Neu Rewards programme, aligning training with business goals and continuously gathering feedback to refine content and delivery.
Collaborated with operations, product and analytics teams to identify performance gaps, deliver targeted training solutions and support organizational growth.

EvaluationProcess ImprovementDocumentationTechnology IntegrationBenchmarkingRoot Cause Analysis+24

Reliance retail

Deputy Manager Training & Content

Jul 2018 – May 2022 · 3 yrs 10 mos · Mumbai, Maharashtra, India

Responsible for the holistic improvement of Service Engineers & BackOffice Employees working in 40+ Reliance ResQ Service Centres spread across the WEST REGION (Maharashtra, Gujrat, Madhya Pradesh & Chhattisgarh)
Major achievements:
1. Singlehandedly created an E-Learning module on Soft Skills and Process for ~2500 Service Engineers
2. Created and facilitated 2 days Leadership workshops for resQ SSMs, RSMs, & ZSMs.
Major responsibilities include:
1. Helped Launch NEW Service Centres by Training all New hired employees
2. Conducted Certification programs for New Joiners

EvaluationTraining DeliveryCustomer SuccessProject ManagementInstructional DesignLearning & Development Solutions+3

Housing.com

2 roles

Sr. Executive Training & Content

Promoted

Apr 2017 – Jul 2018 · 1 yr 3 mos · Mumbai Area, India

Boosted the Quality score of a city from 92% to 98% in just 2 months by implementing an unorthodox training program
Successfully completed pilots of two NEW Processes in just 1 month. Expected period for pilot was 3 months

EvaluationTraining DeliveryCustomer SuccessProject ManagementInstructional DesignLearning Management Systems+3

Process Trainer

Jun 2015 – Oct 2016 · 1 yr 4 mos · Mumbai Area, India

Trained an operations team (property collection team) into doing Sales for the company and achieve sales of ₹0 to ₹14 lakh with 6 data collectors in a small duration of 4 weeks
Designed and developed weekly Process Tips for PAN India Operations, Sales & Quality teams
Designed & developed S.O.P.s for multiple projects which were used by PAN India Trainers & Operation Managers

EvaluationTraining DeliveryCustomer SuccessLearning Management SystemsAssessmentContent Delivery+1