Dec 2022 – Apr 2023 · 4 mos · Bengaluru, Karnataka, India · On-site

• Initiated and set up product analytics for various products, including Billbook and mBill using tools like Google Analytics and CleverTap
• Collected and analyzed data to identify drop-offs in the user journey and recommended preventive measures to improve the overall product experience for the end users
• Promoted a culture of detailed and comprehensive documentation within the team to ensure effective collaboration and knowledge-sharing

Mar 2022 – Dec 2022 · 9 mos · Gurugram, Haryana, India · On-site

• Led efforts to improve the overall user experience and increase conversions for the MobiKwik app
• Strategized new features and upgrades to the existing product offerings that would set us apart from our competitors
• Used Jira, to maintain a backlog of all product-related documents that helped guide the technical and design teams
• Analyzed MobiKwik's data to generate insights and improve the offering of our BNPL products like ZIP and Shop on EMI (ZIP EMI)
• Designed various dashboards using Metabase and Quicksight to better monitor and identify areas for improvement

Mar 2021 – May 2021 · 2 mos · Mumbai, Maharashtra, India · Hybrid

• Acted as a liaison between the mentor and my other fellow interns
• Created a database from all store invoices using MS Excel and visualized the same using tools like Power BI to get meaningful insights
• Researched numerous fashion houses in India (Small, Medium, and Large) through their websites and identified key changes to be incorporated in Vaishali S website
• Designed a WhatsApp Business Catalogue for Vaishali S to reduce customer downtime

Nov 2020 – Dec 2020 · 1 mo · Mumbai, Maharashtra, India · Remote

• Researched consumer behaviour related to retail grocery consumption
• Formulated articles targeted at online grocery shoppers
• Eased the onboarding of Kirana stores by creating inventories in tandem with the Sales team

Feb 2018 – May 2020 · 2 yrs 3 mos · On-site

• Responsible for analyzing client requirements and setting specifications for new objects
• Prioritized the importance of maintaining a codebase to support changes such as maintenance and bug fixing to ensure that the code was precise and well managed
• Mentored and guided junior developers to provide technical direction and ensure their success
• Accountable for various code development and testing tasks using SAP ABAP
• Assisted with demos for testing automation tools, further enhancing our team's capabilities and helping us to continuously improve our processes

Nov 2017 – Feb 2018 · 3 mos · On-site

Aug 2016 – Nov 2017 · 1 yr 3 mos · On-site

• As an SAP ABAP trainee, I gained extensive knowledge of SAP's programming language as well as hands-on experience with it. I was in charge of resolving incidents and providing client support via on-call and email support. This included troubleshooting technical issues and providing solutions to ensure that clients could continue with their work without any interruption.
• Aside from incident resolution, I also prepared technical documents that aided in streamlining the support process. These documents included step-by-step guides for resolving common issues and instructions for using specific features.