Bittu Sidhu

Operations Associate

Gurugram, Haryana, India7 yrs 7 mos experience

Highly Stable

Key Highlights

Led a team of 18 specialists in compliance management.
Executed daily audits to ensure regulatory adherence.
Presented insights for process enhancements to stakeholders.

Stackforce AI infers this person is a Fintech Compliance Management expert with strong leadership and analytical skills.

Contact

Skills

Core Skills

Compliance ManagementFraud PreventionTeam Management

Other Skills

Team LeadershipMicrosoft ExcelReal Time SupportData AnalyticsPerformance ManagementPeople ManagementAuditingLeanFraud InvestigationsMicrosoft Power BISQLSalesforce.comTeam MotivationCross Functional RelationshipsProduct Management

About

• Spearheaded a team of 18 specialists, delivering real-time transaction monitoring and dispute management support for global clients. • Executed daily compliance and quality audits across voice, chat, and social media channels to maintain accuracy, regulatory adherence, and process excellence. • Collaborated with stakeholders to present performance dashboards, audit insights, and process enhancement recommendations during governance and review meetings.

Experience

Genpact

Team Manager

Feb 2024 – Present · 2 yrs 1 mo · Gurugram, Haryana, India · On-site

Spearheaded a team of 18 specialists, delivering real-time transaction monitoring and dispute management support for global clients.
Oversaw end-to-end client dispute resolution, ensuring timely deliverables aligned with SLA, KPI, and KRA commitments.
Implemented structured performance management frameworks, conducting weekly and monthly coaching, feedback, and capability enhancement sessions to optimize team productivity.
Administered and analyzed critical operational KPIs including CSAT, FCR, RR, shrinkage, and attrition, driving continuous service improvement.
Executed daily compliance and quality audits across voice, chat, and social media channels to maintain accuracy, regulatory adherence, and process excellence.
Functioned as the primary escalation and governance point for client engagements, ensuring high customer satisfaction and seamless issue remediation.
Collaborated with stakeholders to present performance dashboards, audit insights, and process enhancement recommendations during governance and review meetings.

Team LeadershipMicrosoft ExcelFraud PreventionCompliance ManagementReal Time SupportData Analytics