Megha Gupta

Business Analyst

Bengaluru, Karnataka, India6 yrs 6 mos experience

Key Highlights

  • Proven expertise in QA Testing & Engineering.
  • Led offshore teams to successful project delivery.
  • Skilled in both functional and performance testing.
Stackforce AI infers this person is a Quality Assurance Engineer with expertise in Fintech and performance testing.

Contact

Skills

Core Skills

Quality EngineeringFunctional TestingSoftware Testing

Other Skills

API TestingAgile MethodologiesAgile TestingAgile methodologiesAnalytical SkillsArena Simulation SoftwareAttention to DetailBlack Box TestingBug TrackingConfluenceContact CentersCyara VelocityCyara automationCyara cruncherDefect Management

About

Result-oriented technocrat with a proven track record in QA Testing & Engineering, leveraging 5+ of experience to pursue dynamic and challenging opportunities within a prestigious and forward-thinking organization. Adept at driving quality and innovation, I aim to contribute my expertise to propel the organization's success and achieve personal and professional growth.

Experience

6 yrs 6 mos
Total Experience
1 yr 9 mos
Average Tenure
1 yr 2 mos
Current Experience

Joules & watts technologies inc.

Software Test Engineer III

Apr 2025Present · 1 yr 2 mos

Andor tech

Software Test Engineer II

Apr 2024Feb 2025 · 10 mos · Remote

  • Functional testing of IVR payment systems using Cyara automation and manual calls to validate payment flows, ensure transaction accuracy, and test menu navigation.
  • My responsibilities included:
  • Proficient in requirement gathering and analysis for IVR testing, ensuring comprehensive test coverage aligned with business objectives and user expectations.
  • Developed comprehensive test plans for IVR systems, outlining test cases, scenarios, and strategies to validate system functionality, usability, and performance.
  • Skilled in test data preparation using Fiserv and TSYS platforms for executing test cases, ensuring accurate and efficient validation of payment processing systems.
  • Created and executed test scripts and cases, covering various IVR call flows and test scenarios.
  • Conducted rigorous functional testing to verify that IVR systems accurately followed call flow instructions, provided correct responses to user inputs, and properly routed calls.
  • Evaluated voice quality, ensuring that audio prompts and responses were clear, intelligible, and free of distortion or background noise.
  • Performed regression testing to ensure that system updates or changes did not introduce new defects or negatively impact existing functionality.
  • Documented and reported defects, tracked their resolution, and retested to ensure proper fixes were implemented.
  • Regularly attended daily stand-up meetings to discuss project progress, identify roadblocks, and coordinate efforts with team members.
  • Engaged in grooming sessions to refine project requirements, user stories, and acceptance criteria, enhancing project clarity and alignment.
  • Led a high-performing offshore team of four for the past 10 months, ensuring on-time project delivery. Proactively coordinated tasks, clarified requirements with stakeholders, and achieved consistent success in meeting all project requirements through strategic leadership and effective communication.
Cyara automationIVR testingTest data preparationRegression testingDefect managementAgile methodologies+2

Tata consultancy services

Software Test Engineer

Dec 2021Apr 2024 · 2 yrs 4 mos · Bengaluru, Karnataka, India · Hybrid

  • IVR Functional & Manual testing for US based Banking applications, verifying precise call routing,
  • smooth menu navigation, and secure transaction handling. Proficient in assessing voice recognition
  • Test the call routing Functionality to ensure that calls are directed to the correct department
  • or service based on customer input or predefined criteria.
  • o Testing the accuracy of voice recognition technology used for customer authentication or to
  • understand spoken commands
  • o Validating the IVR system's ability to handle various banking transactions such as balance
  • inquiries, fund transfers, bill payments, and account management tasks.
  • o Verifying the error handling mechanism of the IVR system, such as invalid inputs or system
  • failures, and whether it provides appropriate error messages or escalates issues to human
  • operators when necessary.
  • o Testing the Menu navigation functionality so that customers can correctly navigate through
  • the IVR menu options to access desired banking services or information
  • o Ensuring seamless integration between the IVR system and backend banking systems to
  • retrieve and update customer information accurately and securely.

Siliconindia

Technology Research Executive

Jun 2019Aug 2021 · 2 yrs 2 mos · Bengaluru, Karnataka, India · On-site

  • Performance Testing & Manual Testing of online journal.
  • A Testing of online journal sites SiliconIndia which provide the comprehensive coverage of
  • technology news, trends, and developments, with a primary focus on the Indian and US markets, it
  • offers valuable insights, analysis, and networking opportunities for professionals, entrepreneurs,
  • and enthusiasts.
  • o Perform the Functional,Performance & API Testing for siliconindia.com.
  • o Verify that all links, buttons, forms, and interactive elements work as expected.
  • o Test navigation flow to ensure users can easily navigate through the website.
  • o Validate input fields, form submissions, error messages, and confirmation pages.
  • o Prepare a test plan of above functionality.
  • o Record scripts for all flows using the Jmeter automated tool and parameterize these scripts.
  • o Design the scenarios to mimic the real world scenarios.
  • o Set up run logic for all flows and Scenario to run performance tests of these flows.
  • o Run calibration Test,Stress test and Endurance test in Perf Environment and provide
  • suggestions based on test results.
  • o Coordinate with various teams for solving bugs/defects.
Performance TestingAPI TestingJMeterQuality EngineeringSoftware Testing

Education

R.K.D.F. Institute of Science & Technology, Misrod, Bhopal

Computer Science & Engineering — Computer Engineering

Jan 2015Jan 2018

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