Apr 2024 – Feb 2025 · 10 mos · Remote

• Functional testing of IVR payment systems using Cyara automation and manual calls to validate payment flows, ensure transaction accuracy, and test menu navigation.
• My responsibilities included:
• Proficient in requirement gathering and analysis for IVR testing, ensuring comprehensive test coverage aligned with business objectives and user expectations.
• Developed comprehensive test plans for IVR systems, outlining test cases, scenarios, and strategies to validate system functionality, usability, and performance.
• Skilled in test data preparation using Fiserv and TSYS platforms for executing test cases, ensuring accurate and efficient validation of payment processing systems.
• Created and executed test scripts and cases, covering various IVR call flows and test scenarios.
• Conducted rigorous functional testing to verify that IVR systems accurately followed call flow instructions, provided correct responses to user inputs, and properly routed calls.
• Evaluated voice quality, ensuring that audio prompts and responses were clear, intelligible, and free of distortion or background noise.
• Performed regression testing to ensure that system updates or changes did not introduce new defects or negatively impact existing functionality.
• Documented and reported defects, tracked their resolution, and retested to ensure proper fixes were implemented.
• Regularly attended daily stand-up meetings to discuss project progress, identify roadblocks, and coordinate efforts with team members.
• Engaged in grooming sessions to refine project requirements, user stories, and acceptance criteria, enhancing project clarity and alignment.
• Led a high-performing offshore team of four for the past 10 months, ensuring on-time project delivery. Proactively coordinated tasks, clarified requirements with stakeholders, and achieved consistent success in meeting all project requirements through strategic leadership and effective communication.

Dec 2021 – Apr 2024 · 2 yrs 4 mos · Bengaluru, Karnataka, India · Hybrid

• IVR Functional & Manual testing for US based Banking applications, verifying precise call routing,
• smooth menu navigation, and secure transaction handling. Proficient in assessing voice recognition
• Test the call routing Functionality to ensure that calls are directed to the correct department
• or service based on customer input or predefined criteria.
• o Testing the accuracy of voice recognition technology used for customer authentication or to
• understand spoken commands
• o Validating the IVR system's ability to handle various banking transactions such as balance
• inquiries, fund transfers, bill payments, and account management tasks.
• o Verifying the error handling mechanism of the IVR system, such as invalid inputs or system
• failures, and whether it provides appropriate error messages or escalates issues to human
• operators when necessary.
• o Testing the Menu navigation functionality so that customers can correctly navigate through
• the IVR menu options to access desired banking services or information
• o Ensuring seamless integration between the IVR system and backend banking systems to
• retrieve and update customer information accurately and securely.

Jun 2019 – Aug 2021 · 2 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• Performance Testing & Manual Testing of online journal.
• A Testing of online journal sites SiliconIndia which provide the comprehensive coverage of
• technology news, trends, and developments, with a primary focus on the Indian and US markets, it
• offers valuable insights, analysis, and networking opportunities for professionals, entrepreneurs,
• and enthusiasts.
• o Perform the Functional,Performance & API Testing for siliconindia.com.
• o Verify that all links, buttons, forms, and interactive elements work as expected.
• o Test navigation flow to ensure users can easily navigate through the website.
• o Validate input fields, form submissions, error messages, and confirmation pages.
• o Prepare a test plan of above functionality.
• o Record scripts for all flows using the Jmeter automated tool and parameterize these scripts.
• o Design the scenarios to mimic the real world scenarios.
• o Set up run logic for all flows and Scenario to run performance tests of these flows.
• o Run calibration Test,Stress test and Endurance test in Perf Environment and provide
• suggestions based on test results.
• o Coordinate with various teams for solving bugs/defects.