Megha Gupta

Operations Associate

Hyderabad, Telangana, India12 yrs 11 mos experience

Key Highlights

Led multiple QA teams to enhance collaboration.
Successfully contributed to healthcare initiatives.
Specialized in Salesforce testing across multiple clouds.

Stackforce AI infers this person is a Quality Assurance expert with extensive experience in Salesforce and healthcare applications.

Contact

Skills

Core Skills

Quality AssuranceTest ManagementSalesforce TestingFunctional TestingMobile Testing

Other Skills

JiraAgile MethodologiesJob Access With Speech (JAWS)Salesforce Sales CloudSalesforce LightningDatabase TestingiOS TestingSalesforce Marketing CloudISTQB CertifiedCustomer Relationship Management (CRM)Technical leadAtfAutomated test frameworkServiceNowSalesforce.com

About

I bring extensive experience in Quality Assurance. I have consistently delivered results through meticulous planning and execution. I have led end-to-end QA initiatives, driving test strategy, created JIRA dashboards for efficient defect tracking, and facilitated clear communication among stakeholders to ensure smooth project delivery. My core focus lies in enhancing QA team collaboration and operational efficiency to enable high-quality releases aligned with business objectives. As an ISTQB-certified and 4x Salesforce-certified professional with expertise across Sales Cloud, Service Cloud, Marketing Cloud, and Revenue Cloud, I emphasize compliance, user experience, and robust testing strategies that align with organizational goals and drive continuous improvement.

Experience

12 yrs 11 mos

Total Experience

2 yrs 7 mos

Average Tenure

Current Experience

Forsys inc

Assistant Manager

Sep 2024 – Feb 2026 · 1 yr 5 mos · Hyderabad · Hybrid

Managed two QA teams, comprising eight members, to enhance testing efficiency and collaboration.
Developed comprehensive Test Plan Documents, SIT Signoff, UAT Onboarding Decks, and UAT Signoffs for each increment.
Created JIRA dashboards to facilitate effective communication and track Story/Defect progress.
Reported test progress and conducted weekly stakeholder calls to align on business requirements.

JiraTest ManagementAgile MethodologiesQuality Assurance

Tech mahindra

Tech lead

Dec 2021 – Sep 2024 · 2 yrs 9 mos · Hyderabad, Telangana, India

Led the QA team for the Connect 360 application, ensuring seamless functionality across Ordering, Shipment, and Installation.
Managed test planning, task assignments, and resource allocation to optimize team performance.
Conducted accessibility testing using JAWS, ensuring compliance and enhancing user experience.
Delivered high-quality releases through effective coordination and collaboration within the team.

Agile MethodologiesJob Access With Speech (JAWS)Salesforce Sales CloudQuality AssuranceSalesforce Testing

Conduent

IT TESTING ENGINEER II

Mar 2019 – Dec 2021 · 2 yrs 9 mos · Hyderabad Area, India

At Conduent Business Services, I played a pivotal part in the Pfizer Patient Assistance Program (PAP). This
impactful program provides complimentary Pfizer medications to eligible uninsured or underinsured
patients, ensuring vital healthcare reaches those in need.
Directed functional and regression of the Salesforce CRM application, contributing to 14 successful
releases for the Pfizer Patient Assistance Program (PAP)

Agile MethodologiesSalesforce LightningSalesforce testingQuality AssuranceSalesforce Testing

Unitedhealth group

Quality Analyst

Dec 2016 – Mar 2019 · 2 yrs 3 mos · Hyderabad, Telangana, India

In my role as a Test Engineer with Optum, a division of United Health Group, I was intricately involved in
the development and execution of the BOSS (Business Operations Support System) project.
Engaged in the Business Operations Support System (BOSS) project, focusing on the development of
technical and functional specifications through the CA Rally portal.
Collaborated with end users to demonstrate newly implemented features, ensuring the system met user
needs and organizational objectives.

Agile MethodologiesFunctional TestingDatabase TestingQuality Assurance

Tata consultancy services

System Engineer

Mar 2013 – Dec 2016 · 3 yrs 9 mos · Pune Area, India

Involved in implementation and quality assurance of the Apple Point of Sale (POS) system across Apple Stores. My role focused on ensuring the automated sales processes were flawlessly executed, contributing to the system's reliability in streamlining reporting, sales tracking,
discount management, and accounting procedures.
Specialized in mobile testing for the Apple Point of Sale (POS) application, ensuring optimal functionality
across various iOS devices and enhancing the retail sales process.
Conducted testing and deploying payment processing features, facilitating secure transactions via
credit/debit cards using portable payment devices, elevating customer transaction experiences.

Agile MethodologiesMobile TestingiOS TestingQuality Assurance