Melanie Yong

CEO

Kuala Lumpur, Malaysia7 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in building data trust through innovative solutions.
Proven track record in leading cross-functional teams.
Strong background in continuous improvement and process automation.

Stackforce AI infers this person is a SaaS Product Manager with a strong focus on data governance and process improvement.

Contact

melanie@decube.io LinkedIn

Skills

Core Skills

Product ManagementProduct StrategyProduct DesignProduct DevelopmentProject ManagementBusiness Process ImprovementContinuous Improvement

Other Skills

Product VisionCross-functional Team LeadershipUser Experience (UX)Technical WritingProcess ImprovementFigmaGitHubWireframingData Observability PlatformBusiness Process AutomationZapierIntercomProcess MappingLean ToolsLean Process Improvement

About

I’m passionate about finding smart solutions to tough problems, whether it's working with our clients on their unique challenges or helping our teams work more efficiently and effectively. Together, we're on a mission to help businesses around the world build data trust, and every day brings a new challenge that I’m excited to solve!

Experience

7 yrs 6 mos

Total Experience

2 yrs 6 mos

Average Tenure

3 yrs 8 mos

Current Experience

Decube

2 roles

Head of Product & Customer Success

Promoted

Aug 2023 – Present · 2 yrs 9 mos · WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · On-site

Led cross-functional teams across Product Design, Product Management, QA, and Customer Success to drive product strategy and execution.
Established a robust software development lifecycle (SDLC) framework, enabling bi-weekly release cycles and faster delivery of features and fixes.
Implemented comprehensive QA processes, including pre-release testing and automated post-release tests, to ensure product quality and reliability.
Gathered and prioritized product feedback from customers and stakeholders, translating insights into actionable roadmap items.
Developed a design system with the Product Designer, accelerating design and prototyping while ensuring a consistent user experience.
Created an Onboarding Playbook and feedback loop, reducing customer onboarding time and improving time-to-value.
Collaborated on Proof of Concepts (POCs) with prospective customers, contributing to significant ARR growth.

Product VisionProduct StrategyCross-functional Team LeadershipUser Experience (UX)Technical WritingProduct Management

Product Owner

Sep 2022 – Aug 2023 · 11 mos · WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · On-site

Getting the product from zero to one.
My goal is to make data engineers less stressed about their daily work fixing pipelines to broken dashboards, so they can spend time working on goals that move the needle on their business.
Also aiming to help data teams build trust with their stakeholders on matters pertaining to data being used in their organization like security, privacy, compliance, and accessibility.
Here's how the journey has been so far:
Launched decube as a product in November 2022.
Improved the data catalog product since Dec '22 and delivered data governance capabilities such as classification of data assets, release of the Business Glossary in H1 2023. Also released the Group-based Access Controls which affected app-wide experience for granular access.
Work with our customers on feature requests and prioritization of release items in our roadmap.
Build wireframes in Figjam, and work together with Product Designer in Figma to bring thoughtful decisions into the user experience and UI design.
Currently maintaining our public-facing documentation and guide on Gitbook (docs.decube.io)

FigmaGitHubWireframingProduct DevelopmentProduct Management

Storehub

Business Process Specialist & Project Manager

Sep 2021 – Sep 2022 · 1 yr · Selangor, Malaysia

Facilitated the successful migration of the main Customer Support tool (from Zendesk to Intercom) without service downtime. Built and deployed automation rules based on customized data attributes to improve the First Response Time of handling cases. Acted as liaison between the vendor and internal teams to escalate any issues experienced during the UAT and post-implementation.
Built integrations via Zapier and Make (formerly Integromat) to automate tasks and data flow between tools such as Intercom, Planhat, Salesforce, and Whatsapp Business API platform to reduce manual handling and duplication of work. Utilized Python for branching logic, data formatting, and JSON within webhooks for custom requests to each tools for creating/updating requests via API for merchant accounts and conversations.
Streamlined processes between multiple vendors and internal teams in conducting onsite visits to customers by building integration within Google Sheets, utilizing Google App Script to automate unique entries and records.
Led an initiative to reduce Customer Service cases by analysing historical data and conducting root cause analysis with the internal team. Introduced a method of self-servicing for merchants by dynamic QR codes, enabling customers to self-troubleshoot easily before reaching to Customer Service for help.
Identified process bottlenecks via process mapping within Supply Chain, Customer Care, Sales and external vendors. Redesigned these processes and strategically communicated the changes via internal company-wide platform to affected stakeholders.

Business Process AutomationZapierIntercomProcess MappingProject ManagementBusiness Process Improvement

Sibelco group

2 roles

Continuous Improvement Engineer / Regional Change Agent (Asia)

Oct 2019 – Sep 2021 · 1 yr 11 mos

Initiated and led workstreams in continuous improvement programs in 11 sites in Asia (6 countries) to analyse the existing business processes, identify wastes and quantify improvement opportunities.
Conducted regular reviews at responsible sites to ensure progress of CI and Lean programs and that Sibelco Maintenance policy is implemented.
Organized regular Maintenance forum with Asia Maintenance managers to conduct KPI performance dialogue and encourage best practice sharing among sites.
Coached colleagues from different levels in the organization from Site Managers to Operators in the Lean tools by delivering capability building sessions and practical training on-site, such as visual management, root cause analysis etc.

Lean ToolsLean Process ImprovementContinuous Improvement

Graduate Change Agent

Oct 2018 – Sep 2019 · 11 mos

1 year placement within Global Operations Optimization team in multiple Sibelco plant locations in Malaysia, Taiwan and Korea with 12-week/9-week based on site to introduce lean manufacturing and new global common way of working.