Mar 2025 – Jan 2026 · 10 mos

• At Zendesk, I lead our strategic technology partnerships with a focus on Generative AI and LLMs — including key relationships with OpenAI, Anthropic and Meta. My work sits at the intersection of product innovation, platform strategy, and business development.
• I’ve built and scaled high-impact alliances that drive platform adoption, joint product initiatives, and ecosystem monetization. This means working closely with Product, Engineering, Legal, Finance, and GTM teams to align on roadmap priorities, evaluate partner capabilities, and launch solutions that create real value for our customers.
• Some highlights:
• Led our GenAI partnership strategy across multiple business units
• Helped define Zendesk’s approach to LLM integrations and partner monetization
• Acted as the primary exec-facing contact for our most strategic partners
• Scaled a portfolio of 60+ partnerships across AI, CDP, and automation categories
• Regularly brief exec leadership, drive QBRs, and manage full partner lifecycle
• What energizes me is working cross-functionally to turn big ideas into scalable, customer-facing outcomes — and finding the intersection where technical innovation meets business growth.

Sep 2022 – Mar 2025 · 2 yrs 6 mos

• Leading partnerships with Meta, Generative AI providers, and select GTM partners
• Technology Alliances team lead for partner ecosystem monetization efforts
• Previously managed our Employee Experience partner category which helps extend Zendesk's solution for use by HR and IT teams.

Apr 2020 – Sep 2022 · 2 yrs 5 mos

• Recruited and developed Conversational AI partnerships globally.
• Created partner enablement strategies and delivered training to Zendesk's global salesforce.
• Managed partner categories across Conversational AI, CDP, iPaaS, and DPAAS.

Aug 2017 – Apr 2020 · 2 yrs 8 mos · San Francisco Bay Area

Mar 2016 – Aug 2017 · 1 yr 5 mos · San Francisco Bay Area

• Responsible for growing 30+ partners through execution of mutually agreed action plans
• Onboarded a technology partner that integrated with our product via APIs, expanding our product offering
• Worked with partner leadership and technical staff to train and enable both companies on enhanced product capabilities

Jun 2015 – Mar 2016 · 9 mos

• Created and defined a new role to assist with a key ramp up period in 2015
• Managed and defined success for trials/POCs, moving deals to close faster
• Reported directly to the CRO and assisted with forecasting
• Acted as liaison between Sales and Engineering
• Crafted solution workarounds to meet prospective client needs
• Led initiative on how to handle RFIs, RFPs, and Security Questionnaires, increasing success rate
• Played key role as a technical closer with heavy emphasis on board room presentations with VP and C-Level executives
• 30% Travel throughout the US, UK, and the Netherlands
• Supported Sales, Business Development/Channel and Marketing teams with demos, webinars, and sales enablement
• Performed complex demonstration which included highlighting at least one of the 20 different technologies we integrate with

Jan 2014 – Jun 2015 · 1 yr 5 mos

• Cloudwords provides cloud-based software that revolutionizes how global businesses manage their multilingual content. In today's increasingly connected world, selling and supporting customers in their local languages often means the difference between success and failure.
• Whether from a Fortune 50 company or a hyper-growth startup, Cloudwords' platform enables companies to deliver their content to global markets faster by slashing the cost, complexity, and time associated with localization projects. Giving them faster market entry, time-to-revenue, and global business growth.
• As an Account Executive, I am responsible for helping international companies optimize their globalization strategy and drive top line growth faster

Mar 2013 – Jan 2014 · 10 mos · San Francisco Bay Area

• TransPerfect Legal Solutions (TLS) is a specialized division within the TransPerfect family of companies that provides end-to-end legal support services.
• Managed and grew book of legal business in Northern California with Am Law 200 and in-house counsel
• Conceptualized and coordinated marketing events and promotional campaigns.
• Trade show representation, strategic partnership initiatives, and networking events
• Management of entire lifecycle of a deal from lead sourcing, inside and outside sales, executing the proposal phase, account management, quality assurance, and invoice resolution
• Areas of Expertise:
• Information Governance
• Forensic Technology & Consulting
• eDiscovery Management
• Managed Review & Legal Staffing
• Translation & Interpretation
• Deposition & Trial Support
• Paper Discovery & Production

Feb 2012 – Mar 2013 · 1 yr 1 mo · San Francisco Bay Area

Feb 2011 – Feb 2012 · 1 yr · San Francisco Bay Area