Michelle Angel

Operations Associate

Jakarta, Indonesia2 yrs 3 mos experience

Key Highlights

  • Achieved 100M+ IDR sales in 6 months at Skincraft.
  • Led cross-functional teams to drive business growth.
  • Managed 360° campaigns for major brands like L'Oréal.
Stackforce AI infers this person is a versatile professional in FMCG and E-commerce with strong project management and business strategy skills.

Contact

Skills

Core Skills

Project ManagementGo-to-market StrategyBusiness StrategyData AnalysisLeadershipEntrepreneurshipMarketingAccount ManagementBusiness DevelopmentSales Effectiveness

Other Skills

Process Improvement ProjectsCross-functional CollaborationsPerformance MonitoringTeam BuildingBrand StrategyCampaign StrategiesTeam LeadershipOperations ManagementMerchandising StrategiesFinanceMarket ResearchAutomationBusiness-to-Business (B2B)Point of Sale (POS) SystemsLead Generation

About

I’m passionate about building ideas into structured, measurable projects. With experience spanning strategy, operations, and marketing, I’ve led initiatives that drive business growth and process efficiency across industries — from tech startups to FMCG. My journey includes scaling a new service line at Pinhome, driving strategy projects at Astro, and managing 360° campaigns at L’Oréal. I also co-founded Skincraft, a skincare brand that reached 100M+ IDR sales in 6 months. I enjoy leading cross-functional teams, managing complex timelines, and translating data into action — all with the goal of building systems that last. Let’s connect: michelle8angel@gmail.com

Experience

2 yrs 3 mos
Total Experience
1 yr 1 mo
Average Tenure
--
Current Experience

Unilever

Assistant Brand Manager - Home Care Promotion & D4C Innovation

Nov 2025Present · 6 mos · Kota Tangerang Selatan, Banten, Indonesia · Hybrid

Pinhome

Entrepreneur in Residence – Category Manager (Jasa Borongan)

Sep 2024Apr 2025 · 7 mos · South Jakarta, Jakarta, Indonesia · Hybrid

  • Spearheaded end-to-end category growth, achieving massive multi-fold increases in GMV and bookings within six months.
  • Built the category from scratch — owning pricing, marketing, and service delivery to ensure both rapid growth and operational scalability.
  • Designed and implemented a digital point & bonus system to boost productivity and satisfaction for XX+ in-house workers.
  • Launched new service lines and managed GTM execution across operations, marketing, and finance teams.
  • Collaborated cross-functionally on campaign ideation, A/B testing, and performance tracking to optimize ROI and achieve KPIs.
  • Identified market gaps and refined service positioning through customer insights, driving breakthrough traction and strong customer satisfaction.
Project ManagementGo-to-Market StrategyProcess Improvement ProjectsCross-functional CollaborationsData AnalysisPerformance Monitoring

Astro

Business Strategy

Apr 2024Sep 2024 · 5 mos · Jakarta, Indonesia · Hybrid

  • Delivered weekly business performance analyses that shaped data-driven decisions and accelerated month-over-month growth.
  • Identified key drivers behind market fluctuations and proposed actionable solutions that improved product and merchant performance.
  • Managed cross-functional mini-projects across operations, marketing, and finance to enhance pricing, assortment, and growth strategy.
  • Built tracking frameworks and dashboards to monitor project impact and ensure alignment with company KPIs.
Business StrategyData AnalysisProject ManagementCross-functional Collaborations

Opk feb ui

Student Mentor

Nov 2023Nov 2023 · 0 mo · Depok, West Java, Indonesia · On-site

  • Provide assistance and guidance to new FEB UI students. Support students in lessons and activities, build relationships with students, and promote positive behavior.
Team Leadership

L'oréal

L’Oreal High Flyer Intern - Marketing L’Oreal Luxe Divison (LLD)

Sep 2023Mar 2024 · 6 mos · Jakarta Selatan, Jakarta, Indonesia · Hybrid

  • Marketing High Flyer Intern- L’Oreal Luxe Divison for Lancôme & Shu Uemura.
  • Managed 360° brand campaign projects for new product launches — coordinating creative, media, and e-commerce teams to ensure seamless execution across channels.
  • Executed offline activation projects that boosted traffic and exceeded sales targets within a two-week period.
  • Improved e-commerce visibility and conversion through optimized banners, reviews, and customer journey flow.
  • Supported end-to-end campaign planning, performance tracking, and launch post-mortems to drive continuous improvement.
MarketingProject ManagementCampaign StrategiesGo-to-Market Strategy

Bytedance

Content Operation (TikTok Music)

Jun 2023Sep 2023 · 3 mos · Jakarta Selatan, Jakarta, Indonesia

  • Developed a vibrant content ecosystem for TikTok Music in South East Asia, aligning product strategies with consumer insights and regional trends, while playing a key role in strategic plans to boost content consumption and engagement.
Operations Management

Tiktok

Content Operation (TikTok Music)

Jun 2023Sep 2023 · 3 mos · Jakarta, Indonesia · Hybrid

  • Pioneered the development of a dynamic content ecosystem for TikTok Music across South East Asia, masterfully aligning cutting-edge product strategies with nuanced consumer insights and regional trends, while strategically spearheading initiatives to exponentially boost content consumption and user engagement.
Project Management

Skincraft.

Co-Founder, CMO

Nov 2022Sep 2024 · 1 yr 10 mos · Jakarta, Indonesia

  • Skincraft is an independent skincare brand focused on making effective, high-quality skincare accessible through affordable innovation.
  • Built and scaled Skincraft from 0–1, achieving Top 10 brand status on Shopee with 100M+ IDR in sales within six months and a 20% quarterly growth rate.
  • Launched and managed 600+ influencer partnerships across TikTok and Instagram, driving consistent brand engagement and conversion.
  • Attained Shopee Star Seller status within one week of launch; maintained 4.9/5 customer satisfaction based on 1,500+ verified reviews.
  • Managed end-to-end product launch projects — from R&D, pricing, packaging, and campaign execution to logistics and performance optimization.
  • Built internal systems for order fulfillment, customer service, and marketing analytics to enable scalability and 70%+ gross profit margins.
LeadershipTeam BuildingProject ManagementBusiness DevelopmentBrand StrategyEntrepreneurship

Segari

Strategy & Merchandising

Nov 2022May 2023 · 6 mos · Jakarta Selatan, Jakarta, Indonesia · Hybrid

  • Help at UX improvement project for Segari’s 2023 interface, developing copy flow and feature arrangements still used today.
  • Optimized SKU assortment based on ROI, GMV, and CVR data — achieving 100% success rate in sales forecast accuracy.
  • Planned and executed promotional projects by curating event-based SKUs and designing campaigns that consistently met performance targets.
  • Collaborated with product, marketing, and data teams to refine customer journey and post-campaign evaluation.
Business StrategyMerchandising StrategiesData Analysis

Tokopedia

Account Manager

Sep 2022Nov 2022 · 2 mos · Surabaya, East Java, Indonesia

  • Managed seller growth projects for key categories (Handphone & Gadget), driving a significant uplift in sales performance.
  • Implemented strategic seller enhancement initiatives — analyzing performance data, identifying gaps, and executing targeted action plans.
  • Collaborated cross-functionally with marketing and operations teams to plan campaigns and improve category performance.
  • Built strong merchant relationships through regular business reviews and proactive performance support, uncovering new growth opportunities.
Data AnalysisAccount ManagementBusiness Development

Aspire

Business Development

Jun 2022Sep 2022 · 3 mos · Singapore, Singapore

  • Introduced high-impact revolutionary efficiency tools that dramatically enhanced team performance and operational effectiveness. Identify market trends and opportunities in Indonesia that can be served with an Aspire Account to increase sales.
AutomationSales EffectivenessBusiness-to-Business (B2B)Point of Sale (POS) SystemsBusiness Development

Strongbee

Business Development

Mar 2022Jun 2022 · 3 mos · Jakarta Selatan, Jakarta, Indonesia

  • Cultivated and managed an extensive network of strategic partnerships, driving substantial growth and service expansion.
Lead GenerationBusiness-to-Business (B2B)Business Development

Bem feb ui

2 roles

Internal Controller

Feb 2022Nov 2022 · 9 mos · Depok, West Java, Indonesia

  • Engineered comprehensive control and risk assessment protocols for BEM FEB UI's operational and financial spheres, crafting meticulous audit plans and delivering incisive monthly reports. Concurrently executed rigorous evaluations and audits of work program financial statements, while overseeing the Research and System Administration Bureau's activities to ensure optimal performance and compliance.
Finance

Research and Administration System Bureau

Feb 2021Feb 2022 · 1 yr · Depok, West Java, Indonesia

  • Conducted crucial professional work research, including Market Research and Customer Satisfaction Index studies, while delivering visually compelling digital interpretations using advanced software tools. Simultaneously analyzed and synthesized critical feedback, facilitating interdepartmental communication for continuous organizational improvement and strategic evaluation.
Market Research

Skillseeker.id

B2B Marketing Associate

Jan 2022Mar 2022 · 2 mos · Jakarta, Indonesia

  • Engineered sophisticated B2B marketing strategies that generated a substantial influx of high-quality leads, while simultaneously forging pivotal client relationships to facilitate seamless product implementation and foster long-term collaborative partnerships.
Strategic PartnershipsBusiness-to-Business (B2B)Business Development

Tossaka 18th

Guest Speaker

Jan 2022Jan 2022 · 0 mo · Depok, West Java, Indonesia

  • TOSSAKA accommodate prospective UTBK participants by holding quality try out and in accordance with UTBK standards.
Interpersonal SkillsSelf-confidenceCommunicationPublic Speaking

Pinter (pintar bersama)

Human Resource Impact Volunteer

Dec 2021Mar 2022 · 3 mos · Jakarta Metropolitan Area

  • Executed comprehensive HR functions for recipient selection, conducting in-depth one-on-one interviews and implementing rigorous onboarding processes, while providing strategic counseling sessions to assess mentee well-being, optimize learning experiences, and gather critical product feedback.
Social ServicesHuman Resources (HR)Coaching & Mentoring

Kompek feb ui

2 roles

Vice President of Commercial (Sponsorship & Project-Funding)

Promoted

Feb 2021Mar 2022 · 1 yr 1 mo

  • Led and trained 18 people in diverse commercial team, while concurrently developing innovative marketing strategies that drove substantial quarterly sales growth, securing lucrative deals with international and local partners, and cultivating a robust network of corporate relationships.
Team LeadershipSales EffectivenessProject ManagementBusiness StrategyPoint of Sale (POS) Systems

Sponsorhip Staff

Oct 2020Feb 2021 · 4 mos

  • Implemented high-impact marketing outreach campaigns, skillfully negotiating and formalizing partnership agreements, while strategically building and nurturing an extensive network of potential sponsors and corporate allies through proactive relationship management and business development initiatives.
Strategic PartnershipsCorporate Communications

Education

University of Indonesia

Bachelor of Management

Aug 2020Aug 2024

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