Jan 2021 – Jan 2024 · 3 yrs · Austin, Texas, United States · On-site

• Founded by Mark Rolston, former Frog Chief Creative Officer, Argodesign is a product design and innovation firm based in Austin, New York, Amsterdam and Munich. We work with clients from a range of industries including robotics, technology, social media, retail and manufacturing.
• My current day job is leading the Sam's Club account, which my program director partner and I have grown 10x. We are a global design team that is embedded in Sam's Product Design and Research team. We work with product managers, engineers, and business teams to deliver UX research and product design for employees and associates.
• The Sam's Club team and the users require highly specialized, complex software to support equally complex workflows and goals. Every day, we design alongside users and the product teams to create powerful solutions. Sometimes we develop personas and journeys. Sometimes we create north star vision prototypes and product strategies. Sometimes we are a feature factory. But we're always delivering extremely meaningful business results by elevating the smart, pragmatic and generous business users. They rule.
• Before that I worked with ProjectManager.com. PM.com was an innovator in project management software when they launched in 2008. But the product staled out and was the victim of low investment, interesting business practices and a propensity for bolt-on's. I worked with PM.com's heads of product and marketing to define the new personas and the new future of work. We developed a series of innovation workshops to ideate new features, prioritize them and develop a product roadmap. We created the value proposition and designed the acquisition journey including dotcom. PM.com was able to take our detailed Figma screens, flows, components and documentation and launch the new product within 3 months of delivery. That was rad.

Jan 2017 – Jan 2020 · 3 yrs · Austin, Texas, United States · On-site

• Publicis Sapient is the consulting arm of the Publicis Groupe and has serviced or is currently servicing many Fortune 500 companies. I worked at Publicis Sapient, increasing my responsibilities by growing both the business and the people. My team and I drove significant business. We won $250M worth of new business and delivered millions in revenue.
• I co-led the global product design practice, managing a team of 150+ people in several geographies. This included managing team budget, growing and developing the team, managing leaders and defining methods and standards. My team was responsible for artifacts such as personas, journeys, roadmaps, sitemaps, taxonomy, navigation, wireframes, flows and prototypes. We created visions and delivered those products and services by working with product management, engineering and business teams.

Jan 2016 – Jan 2017 · 1 yr · On-site

• Razorfish is a global interactive agency with a prestigious roster of clients. I worked at Razorfish for several years and rapidly increased my responsibilities from team leader to holding regional and national leadership roles. For several years, I helped drive double digit growth and deliver outsized revenue. At the same time, I led the creative and user experience organization through several mergers and reorganizations, successfully navigating an incredible amount of change while maintaining low turnover and creating an environment noted for its creativity, warmth, quality and diversity.
• While at Razorfish, I was responsible for the team budget, growth and performance of the creative and user experience team in the Central, Northeast and Southeast regions. My teams were led by creative and UX design directors dedicated to product design, experience design and marketing clients in several different industries. Outstanding clients such as Samsung, Patrón Spirits Company, Bacardi, Johnson & Johnson, Medtronic, Southwest Airlines, USAA, Citi, State Farm, Walmart and many others.
• I partnered with...
• State Farm on the redesign of their customer acquisition journey and support the design system.
• Johnson & Johnson to launch a B2B ecommerce site for their medical supplies division.
• Caterpillar to redesign and replatform their flagship website, including equipment rentals.
• Medtronic to facilitate global workshops in 7 countries and deliver a digital strategy to streamline and replatform 600+ websites and 400+ social media accounts.
• University of Texas’ MD Anderson Cancer Center to redesign and replatform their intranet.

Jan 2014 – Jan 2016 · 2 yrs · On-site

Jan 2012 – Jan 2014 · 2 yrs · On-site

Jan 2010 – Jan 2012 · 2 yrs · On-site

Jan 2009 – Jan 2010 · 1 yr · On-site

Jan 2007 – Jan 2009 · 2 yrs · On-site

Jan 2005 – Jan 2007 · 2 yrs · On-site