Dec 2024 – Aug 2025 · 8 mos · Denver, Colorado, United States · Hybrid

• Snowflake delivers the AI Data Cloud — a global network where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside the AI Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. Snowflake’s platform is the engine that powers and provides access to the AI Data Cloud, creating a solution for data warehousing, data lakes, data engineering, data science, data application development, and data sharing. Join Snowflake customers, partners, and data providers already taking their businesses to new frontiers in the AI Data Cloud.

Feb 2024 – Dec 2024 · 10 mos · Denver, Colorado, United States · Hybrid

Nov 2022 – Feb 2024 · 1 yr 3 mos · Denver, Colorado, United States · Hybrid

Apr 2022 – Jul 2022 · 3 mos · Denver, Colorado, United States

• Assisted various departments with change by communicating new improvement plans and expectations.
• Tracked and analyzed reports to determine needed improvements and make key decisions.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

Jun 2021 – May 2022 · 11 mos · Denver, Colorado, United States

• Excellent use of database management via Salesforce, HubSpot and other CRM tools.
• Developing and closing new business opportunities through established networks, relationships, independent research, and the lead management pipeline to expand the range of offers to our subscribers.
• Using effective sales and inbound/outbound telephone techniques to build client relationships and uncover product and service needs.
• Using multi-channel communication tactics to grow relationships with prospective clients.
• Helped develop and implement new sales tactics and grow team success.
• Prospecting and building relationships with potential clients in my designated territory.
• Monitoring competitive activity and market conditions to provide feedback to management regarding new product and installations.
• Consistently achieve sales quota that are set on a monthly and quarterly basis.

Aug 2020 – Jun 2021 · 10 mos · Denver, Colorado, United States

• Managed Microsoft technologies in a Windows Enterprise environment, including workstations, servers and productivity suites.
• Identified, diagnosed, and resolved problems for local and remote end-users for approved hardware and software.
• Identified and escalated application incidents and drove issue resolution together with co-workers.
• Windows 10 configurations and support experience on multiple hardware platforms.
• Knowledge of iOS/iPhone/iPad.
• Knowledge of Microsoft Office and Office 365, OneDrive and Sharepoint Provided experienced support with software applications such as JD Edwards EnterpriseOne and cloud-based solutions such as Salesforce.com.
• Established and maintained positive and effective work relationships with co-workers, end-users, and technology providers.
• Proven ability to multitask and prioritize deadlines to meet required schedules.
• Proven ability to express technical terms in basic language, both verbally and written.

Jan 2019 – Jul 2020 · 1 yr 6 mos · Denver, Colorado, United States

• Delivered efficient and friendly service to ensure a pleasant dining experience.

Jun 2015 – Jan 2018 · 2 yrs 7 mos · Greater Madison Area

• Worked closely within a team to track and prioritize various technical issues and projects using Agile methodology.
• Communicated with customers to resolve technical issues for both cloud and on premise business solutions, via phone, email, or chat.
• Collaborated with Esker technical architects and development teams to further enhance the product for customers based on business need.
• Tracked open issues within Salesforce and updated customers on resolution progress.
• Produced documented solutions to provide customers with a blueprint for resolving similar issues in the future.
• Shared documentation/expertise internally with team and externally across departments, both local and international.
• Investigated and communicated root cause analysis when needed.
• Adapted to navigating a variety of customized software solutions for different customers and their environments.

Mar 2015 – Jun 2015 · 3 mos · Greater Madison Area

• Worked with creating continuous integration builds through Visual Studio and Azure.

May 2013 – Sep 2013 · 4 mos

• Answered phone calls and assisted clients in troubleshooting problems, networking, defected and updated client systems, setup networks and performed maintenance, and assisted in the setup/installation of servers on client networks.

May 2004 – Dec 2014 · 10 yrs 7 mos

• Learned the essentials of communicating with a wide variety of persons who have dined in the establishment. Became an experienced member of the waiting staff while acquiring interpersonal, team-oriented, and management skills.