MILIND WAGHMARE

Backend Engineer

Mumbai, Maharashtra, India2 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Hands-on experience in network operations and troubleshooting.
CCNA trained with strong technical support skills.
Proficient in managing client relationships and technical documentation.

Stackforce AI infers this person is a Network Engineer with expertise in IT infrastructure and technical support.

Contact

milind20101995@gmail.com LinkedIn

Skills

Core Skills

Network InfrastructureTechnical SupportNoc OperationsClient Relationship ManagementOperational Support

Other Skills

Cisco Routers and switchesCisco RoutingCisco SwitchingClient supportFiber cable supportFiber media convertersFortinetHuawei Switches configurationIT Infrastructure OperationsIT Security OperationsInventory managementIssue analysisMonitoring toolsMonthly reportingNetwork Security

About

Hi, I'm Milind Waghmare, a Bachelor of Engineering (Computer Engineering) graduate with hands-on experience in IT and product support. I am CCNA trained and have worked closely with network operations, technical troubleshooting, and customer support. My background includes exposure to NOC environments, telecom vendor coordination, and foundational knowledge of ITIL practices. I am now actively exploring new opportunities in the Network engineering domain, where I can apply my skills in networking, infrastructure support, and continuous learning. I’m open to connecting and discussing relevant opportunities in IT infrastructure, networking, or related roles. Let’s connect!

Experience

2 yrs 8 mos

Total Experience

1 yr 4 mos

Average Tenure

2 yrs 5 mos

Current Experience

Reliance jio infocomm limited

Network Engineer

Jan 2024 – Present · 2 yrs 5 mos · Navi Mumbai, Maharashtra, India

Support on Telco Customers and working on trouble tickets.
Co-ordination with Technician onsite for critical issues.
rectify incident and guide process to troubleshoot faults.
Network monitor using various NMS tools.Support for trouble tickets of
incident or service request and followup till closure.
Configuration and Support for Router, Switch, Fiber Cable.
Perform troubleshooting and resolve issues.
Working on wireless network UBR device, continue monitor network for
remote location.
Help to maintain SLA.
Support Jio Airfiber 5G broadband customers.

Network monitoringTechnical troubleshootingRouter configurationSwitch configurationFiber cable supportNetwork Infrastructure+1

Gazon communication

NOC Engineer

Jul 2023 – Sep 2023 · 2 mos · Pune, Maharashtra, India

Network (Alarm) Monitor, Performance and ensure system availability and
reliability. Proficient in handling escalated calls and providing Technical Support to
lease-line customers. Working on different Monitoring tools like Dude,OP-Manager,PRTG,Cacti. Coordination with Field Engineers. Worked on fiber, media-convertors and
SFP module 1310 -1550, 1270-1330. Configured Huawei Switches S5700, S6700, S5720 and s Cisco SF-300. Maintain Weekly,monthly reports. Checking logs of router and switches for troubleshooting network
issues.Provide timely communication on issue status and resolution.

Network monitoringTechnical supportMonitoring toolsHuawei Switches configurationFiber media convertersNOC Operations+1

Akisha pvt ltd

Network Engineer

Jul 2020 – Jun 2023 · 2 yrs 11 mos · Mumbai, Maharashtra, India · Hybrid

Handle day-to-day operations within company.
Maintain inventory and prepare technical
documentation.
Provide support to clients and provide satisfactory solution.
make bills as perserviceand makemonthly reports Keep records of customer. Maintain dashboard of all issues.
retain existing clients and developed new business by
extending high quality and effective service.
learn new technology in ISP market.

Technical documentationClient supportInventory managementMonthly reportingClient Relationship ManagementOperational Support

Ivy mobility

Support Executive L1

Mar 2020 – Jun 2020 · 3 mos · Mumbai, Maharashtra, India

Responsible for Analyzing and troubleshoot issues accordingly create tickets on JIRA Ticketing
Tool.
Monitoring & ensuring all process KPI’s/SLA’s are met on daily & monthly basis.
Take Remote support of User’s System and follow Guidelines to fix issue at User End.
Identifying training needs for the team members & providing trainings basis training needs
identified.
Manage Client relationship–Weekly & Monthly Calls to discuss the performance & overall
issues adhoc requests for payment from the vendors as well as clients.
Support L1 team and development team to resolve issue of Clients.
Providing Process Training to New joiner. Responsible For Email Response to User and Check
reports.