Feb 2024 – Present · 2 yrs 3 mos

Nov 2022 – May 2024 · 1 yr 6 mos · Egypt

• Handling customer requests, modifications/ticketing, and complaints via emails, team agent's support/assistance, and airline communication when needed.
• Support the Live Engage team and voice team.
• Handling Failed bookings.
• Make Airline policies for SCH and coved19 which saves time and losses and gets customer satisfaction.
• Handling customer inquiries from beginning of the inquiry to its closing ( Flight tickets
• issue , reissue and refund ) . on GDS system om L.C.C Portal
• Converting received calls into sales and delivering the best C-sat with FCR and meeting
• the account defined KPIs.
• Raising the flag to the Team Leader on issues or concerns that require escalation.
• Carrying responsibility for meeting communicated targets: sales, order taking, lead
• generation, reporting, etc.
• Advice the customer the best opportunities and choices for the flight according to the
• customer needs.
• An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. In a call center, an airline customer service agent helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. Face-to-face interaction occurs at airports. A workday may be routine or very stressful. For example, a weather or safety issue may cause the cancellation of several flights. Harried passengers trying to make a connecting flight or get to a destination may take their frustration out on the first employee they see. That employee is usually an airline customer service agent. Uncontrollable circumstances may leave a service agent without a remedy to a problem. Remaining calm under pressure and maintaining a smile is a critical duty of this job.

Jan 2022 – Jul 2023 · 1 yr 6 mos · Egypt

• 1- Handling customer inquiries from beginning of the inquiry to its closing ( Flight tickets
• issue , reissue and refund ) . on GDS system om L.C.C Portal
• 2- Converting received calls into sales and delivering the best C-sat with FCR and meeting
• the account defined KPIs.
• 3- Raising the flag to the Team Leader on issues or concerns that require escalation.
• Carrying responsibility for meeting communicated targets: sales, order taking, lead
• generation, reporting, etc.
• 4- Advice the customer the best opportunities and choices for the flight according to the
• customer needs.
• 5- An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. In a call center, an airline customer service agent helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. Face-to-face interaction occurs at airports. At a front counter, an airline customer service agent assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems. At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked. A workday may be routine or very stressful. For example, a weather or safety issue may cause the cancellation of several flights. Harried passengers trying to make a connecting flight or get to a destination may take their frustration out on the first employee they see. That employee is usually an airline customer service agent. Uncontrollable circumstances may leave a service agent without a remedy to a problem. Remaining calm under pressure and maintaining a smile is a critical duty of this job.

Jan 2022 – Jul 2023 · 1 yr 6 mos · Egypt

Dec 2021 – Jul 2023 · 1 yr 7 mos

Aug 2016 – Dec 2021 · 5 yrs 4 mos · Egypt

• Manage day-to-day operations of physical store location
• Oversee and supervise Associate's and other store staff to ensure adherence to company policies
• Assist with procurement of necessary items, including restocking needs
• Provide regular assistance to customers and provide troubleshooting expertise as needed
• Assist with Management Logistics
• Document Staff Attendance
• Observe Company Standards
• Ensure Health Code and Sanitation Practices
• Check Food and Beverage Orders
• Interact with Customers