Mohd Ahmad

Operations Associate

Lucknow, Uttar Pradesh, India10 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in managing complex logistics operations.
Proven track record in improving operational efficiency.
Strong leadership skills with extensive team management experience.

Stackforce AI infers this person is a logistics and supply chain operations expert with a focus on efficiency and team management.

Contact

Skills

Core Skills

Operations ManagementLogistics ManagementSupply Chain Management

Other Skills

Service-Level Agreements (SLA)People ManagementInventory ManagementOperational AnalysisLogistics controlSupply Chain OperationsMulti-Site OperationsSupplier NegotiationProblem SolvingDecision MakingPlanning and Deployment of Operational AssetsRevenue Goal/Growth AttainmentTotal Quality ManagementLinuxWindows

About

To utilize my skills as a self-driven result oriented Operations professional in highly competitive environment and enhance my leadership, managerial, decision making and problem solving skills.

Experience

10 yrs 3 mos

Total Experience

2 yrs 11 mos

Average Tenure

1 yr 3 mos

Current Experience

Zepto

Cluster Manager

Feb 2025 – Present · 1 yr 4 mos · Delhi, India · On-site

Handling 10 dark stores in city along with 1 satellite dark store.
Managing Inbound ~13K quantity per store per day and Outbound of ~3000 orders per day per store.
Handling a team of total 300+ inbound man power on roll-off roll including SI-RSI & DDHM and ~1000 riders in last mile across all the dark stores.
>95% orders delivering with committed time in 10mints.
Controlling metrics- defects <1%,S&D <3000 per day,PAT-PT<2.5mints,FCC-0,Customer complaints<1% etc.
Training alignment for inbound man power and riders to avoid impacts on orders delivery-picking packing, controlling man power iteration from the beginning.
Leading to achieve IPP(~200) project under my director territory for the North zone (Delhi-NCR & Haryana).
Inventory Management and accuracy ~98%, shrinkage <-0.19%.

Service-Level Agreements (SLA)People ManagementOperations ManagementLogistics Management

Delhivery

Assistant Manager

Dec 2023 – Jun 2024 · 6 mos · Gurugram, Haryana, India · On-site

1. Responsible for First Mile operations at Delhivery managing pan india zones 24X7
2. Managing a team of 10 direct reportees and over 120 onground team members taking
care of managing vehicles/ driver/ QC and verification based on the client requirements
3. Primary POC for managing the escalations raised during the execution in the FM stage
4. Span of control - 12 employees based out of Bangalore, Gurgaon and Hyderabad
locations handling Pan India operations.
5. Handled FM ops for ~20000 Trips per month of a monthly revenue of ~60 cr.
6. Drove FMPOC productivity beyond 30 trips per day per month per person.
7. Drove S&D reduction from 9% to <5% including handling dedicatedly top FMCG
defaulter locations.
8. Drove Implants [150+] cost reduction [<250 CPT] including hiring, removal, utilization,
timely salary payouts etc.
9. Drove Implant brought SPOT orders to at least 50L/month starting FY25 [current
~25L/month].
10. Drove Supply leads from the Implants + push Supply teams for driving onboarding /
conversions [~2000/month].
11. Drove Sim consent [auto tracking] % with tech team to >95%.
12. Worked with Supply / CPT on driving on time allocation for faster arrival updates
[Delayed - ~9%].
13. Improved / Set SOPs / Processes / Audit mechanism to avoid malpractices as well as
exception handling.
14. Worked with CX/BD to resolve client related issues with real time data backed
escalations - including loading process, S&Ds etc.
15. Developed capability of the team to improve productivity and decision making for
faster resolutions.

Supply Chain Management

Letstransport.in

2 roles

Assistant Operations Manager

Promoted

Jan 2019 – Oct 2023 · 4 yrs 9 mos · Gurgaon, India

a. Responsible for P&L of 2.5+ cr per month for Delhi-NCR region
b. Knowledge and drive FTL/LTL/PTL/MR operations project good 8years.
c. Hunting daily new vendors for on boarding,vendor management,vendors payment handling, 20+ vehicles QC for the palcements etc.
d. Inventory manager of vehicles, tools, GPS, jigs and fixtures for all the vehicles in Delhi
e. Managing a fleet of over 350 vehicles on daily basis, including real time troubleshooting
EV vertical
a. Responsible for P&L, operations and troubleshooting for entire EV vertical in NCR&U.P.
c. The EV fleet includes 134 vehicles across 4 cities
d. Monthly invoicing is around 50L @8% profit
e. Hunting of new clients for EV vertical and upselling in existing clients from 25 -100+.

Operations Management

Team Lead Operations Associate

Oct 2015 – Jun 2019 · 3 yrs 8 mos · Gurgaon, India

Scheduling and planning delivery routes.
Analytical and organised in approach.
Using Root Cause analysis to identify problems.
Managing and prioritising a busy workload.
Comprehensive understanding of management systems.
Effectively dealing with conflicting demands.
Managing client expectations.
Strong, proven negotiation skills.
Ability to influence key decision makers and firms.
Analysing networks and systems & implementing new ones.
Ability to form, train and develop a logistics team.
Find and launch the potential areas for business.
Dealing with transports regarding vehicles.
Handle the whole delivery operation part beginning to end

Dazo

2 roles

Operations Executive

Jul 2015 – Sep 2015 · 2 mos

Managing daily deliveries and all internal processes related to orders (Assign, Activate and Delivered states)
Reporting and analyzing future needs of the business
Managing delivery boys and their supervisors, making a strategy for smooth delivery of orders within a promised time
Handle Logistics and inventory part of operations
Hiring of delivery boys and managing documentation work with hiring agency
Managing food packaging materials and cutleries inventory
Coordinate with supervisors of different zones
Solving problems related to orders and deliveries.
Preparing daily, weekly and monthly delivery reports, collection reports etc.
Maintaining the attendance of delivery boys and supervisors.
Coordinating with supervisors to ensure timely delivery of the orders to the customers
Keeping track of the sales and customer complaints
Maintaining and coordinating with third party delivery companies (Shadowfax,Roadrunnr,Teamlease,TeamHR)

Internship

Jan 2015 – Jun 2015 · 5 mos

Handle on developing applications which will be used by operations team for monitoring daily orders and deliveries and learn the full operations part.