Apr 2023 – Jul 2024 · 1 yr 3 mos · Ahmedabad, Gujarat, India

• I'm excited to share some significant milestones and achievements from the past 12 months:
• Secured pre-seed funding of ₹1.7 Crore, achieving a $2 million valuation.
• Facilitated over 20,000 app downloads, 15,000 sign-ups, and 8,000+ user transactions within the first 8 months of our launch.
• Generated ₹70 Lakhs in GMV in the same period.
• Spearheaded customer acquisition efforts, resulting in a repeat rate of 22% and maintaining a customer acquisition cost (CAC) of under ₹250.
• Expanded our business by 100x within the initial 13 weeks.
• Grateful for the hard work and dedication of our team

Mar 2022 – Apr 2023 · 1 yr 1 mo · Mumbai, Maharashtra, India

• Oversaw last-mile operations across West India, managing handovers of 500+ projects monthly.
• Led a dynamic team of over 150, including Territory Managers and Assistant General Managers (AGMs).
• Launched a LinkedIn/Google reviews initiative, achieving online reviews for 80% of projects with an impressive 5/5 CSAT rating.
• Reduced RRR/Service order costs by 56% through streamlined design and execution processes.
• Implemented Validation 2.0, successfully cutting overall turnaround time (TAT) by 7 days.
• Proud of what we've achieved and looking forward to driving further success and innovation.

Aug 2021 – Mar 2022 · 7 mos · Bengaluru, Karnataka, India

• Delighted to highlight some of the pivotal responsibilities and achievements from my recent role:
• Managed the end-to-end supply chain operations for 70+ Mother Hubs nationwide.
• Coordinated seamlessly with 71 Mother Hubs spread across India, ensuring smooth operations.
• Oversaw meticulous planning and execution for Big Billion Days 2021, ensuring optimal performance during the critical event.
• Developed custom Google Sheets tools and spearheaded process optimization initiatives, resulting in a significant reduction in query resolution turnaround time (TAT).
• Excited about the strides made and eager to contribute further to supply chain excellence

Jun 2019 – Aug 2021 · 2 yrs 2 mos · Gurugram, Haryana, India

• As Cluster Operations Head for NCR at Swiggy, I oversaw 12,000+ Delivery Executives, focusing on customer satisfaction and operational efficiency. Achievements include:
• Achieved 99.25%+ daily operational serviceability through effective team coordination.
• Managed a Rs 6 Crore monthly DE payroll budget while maintaining service standards.
• Increased Employee Net Promoter Score by +15 points through strategic initiatives.
• Optimizing hiring and demand-supply alignment for significant cost savings without compromising service quality.
• Won Swiggster Team Award

Apr 2018 – May 2019 · 1 yr 1 mo · Gurgaon, India

• Drove 400% growth in Pune business in 6 months, leveraging strategic initiatives and market insights.
• Successfully relaunched Mumbai business with 52 vehicles across 11 routes, re-establishing market presence.
• Pioneered Hyderabad business launch, managing a 14-person team for seamless operations.
• Led NCR customer acquisition activities, enhancing brand visibility and attracting new users.
• Implemented Peak Pricing Revisions on NCR routes, contributing to 18% of total daily ridership while optimizing revenue.

Mar 2013 – Oct 2017 · 4 yrs 7 mos · Ahmedabad Area, India

Mar 2013 – Mar 2017 · 4 yrs · Ahmedabad Area, India

• Food FMCG business setup and executed from scratch. Sold out to Rasna International.

Jul 2012 – Dec 2012 · 5 mos · Renton, Washington

Jun 2012 – Jun 2012 · 0 mo · Madrid Area, Spain

Jul 2010 – Jun 2011 · 11 mos · Pune Area, India

Jan 2010 – May 2010 · 4 mos · Ahmedabad Area, India