Muhammad Zain ul Abadin

Product Manager

Pakistan8 yrs 7 mos experience

Highly Stable

Key Highlights

8+ years of experience in SaaS product management.
Successfully launched a telecom reseller app with 8,000+ users.
Drove double-digit ARR growth at SugarCRM.

Stackforce AI infers this person is a SaaS Product Manager with expertise in CRM and Telecom industries.

Contact

Skills

Core Skills

Product ManagementProduct StrategyProject Management

Other Skills

Product OperationsProduct Road MappingKey Performance IndicatorsLarge Language Models (LLM)ForecastingProduct DevelopmentUser RequirementsCustomer InsightAgile MethodologiesStakeholder ManagementProduct MarketingCustomer AcquisitionTeam TrainingProduct LaunchTeam Development

About

I’m a SaaS Product Manager with 8+ years of experience building and scaling products in telecom, CRM, and B2B SaaS. I’ve worked with teams across the USA, UAE, and South Asia, leading distributed teams and delivering solutions that improve customer experience, unlock new revenue, and accelerate business outcomes. Over the years, I’ve managed the full product lifecycle from user research and PRDs to roadmap planning, launches, and post-launch analytics. Highlights include launching a telecom reseller app adopted by 8,000+ users, driving double-digit ARR growth at SugarCRM, and leading Smart Capex initiatives that shaped multi-market network rollout strategies for global operators. What excites me most is the challenge of turning complex business problems into simple, user-first solutions. I thrive in cross-functional teams, where collaboration, data-driven decisions, and customer empathy come together to create products that people love to use and businesses rely on.

Experience

8 yrs 7 mos

Total Experience

4 yrs

Average Tenure

2 yrs 1 mo

Current Experience

Seamless distribution systems ab

Product Manager

Apr 2024 – Present · 2 yrs 1 mo · Remote

Led Smart Capex product development to forecast ROI and NPV before investments, leveraging large language models (LLMs) to help telecom operators make more informed, lower-risk investment decisions.
Launched a reseller application adopted by thousands of telecom resellers, digitizing SIM sales, onboarding,KYC, and inventory management, resulting in stronger sales channel capabilities.
Integrated CRM systems, analytics, geolocation, POS hardware, and barcode scanning, making the product more adaptable to different telecom workflows and operational needs.
Collaborated with cross-functional teams across product, engineering, UX, and data science to align priorities,manage the roadmap, and deliver high-impact features.

Product OperationsProduct Road MappingProduct StrategyKey Performance IndicatorsLarge Language Models (LLM)Forecasting+1

Sugarcrm

Product Manager

Aug 2022 – Apr 2024 · 1 yr 8 mos · Remote

Owned and prioritized the backlog in line with the roadmap for a SugarCRM product targeting business process visualization and automation, enabling customers to better design, manage, and optimize workflows.
Aligned roadmap with company strategy to expand into the manufacturing industry, ensuring features addressed sector-specific needs.
Redesigned the product configuration process after identifying trial drop-offs, simplifying setup and significantly improving trial-to-subscription conversion rates.
Delivered new capabilities that accelerated time-to-market, increased customer adoption, improved retention while maintaining CSAT score > 90%.
Translated product strategy into user stories, aligning engineering and design teams on priorities.
Coordinated distributed teams in the USA and Asia to ensure timely, high-quality product releases.

Product ManagementProduct Road MappingProduct DevelopmentUser RequirementsProduct StrategyCustomer Insight+2

Rolustech

5 roles

Product Manager

Jun 2022 – Apr 2024 · 1 yr 10 mos

Leading the Product roadmap & strategy for a variety of Rolustech's clients and products. Training the team on Agile methodologies, design thinking and product strategy.

Product MarketingCustomer AcquisitionTeam TrainingProduct LaunchTeam DevelopmentProduct Management

Products & Engineering Lead

Promoted

Aug 2020 – Jun 2022 · 1 yr 10 mos

Oversaw the lifecycle of 6 SaaS products and 50+ CRM projects for global clients.
Streamlined delivery processes, improving project turnaround times and strengthening client relationships.
Built proof-of-concepts, MVPs, and feasibility studies that supported new product opportunities and customer acquisition.
Partnered with business development to design go-to-market strategies and improve sales pipeline visibility.
Implemented QA automation and CI/CD pipelines, reducing release time, ensuring faster feature delivery, and improving product quality.
Led a cross-functional team of 15 resources (engineers, QA, and designers) and hosted Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, and retrospectives, to ensure alignment and timely delivery.

Business StrategyRequirements GatheringRequirements AnalysisScrumTeam LeadershipMarket Research+1

Senior Software Engineer

Aug 2019 – Jul 2020 · 11 mos

Developed integrations between SugarCRM/SuiteCRM and 12+ third-party platforms (Google, Stripe,
DocuSign, QuickBooks, Twilio).
Initiated and implemented support ticket management in CRM, improving issue tracking, resolution speed, and customer experience.
Developed and optimized code in agile sprints, contributing to shorter delivery timelines and higher-quality releases.

Customer SupportApplication SupportSoftware Troubleshooting

Software Engineer

Promoted

Aug 2018 – Aug 2019 · 1 yr

Customized CRM and integrated third-party apps to enhance platform flexibility.
Developed new CRM features for sales, marketing, and customer service using the SugarCRM framework built on PHP, JavaScript, and open-source databases (MySQL) to create custom CRM solutions.
Delivered projects in agile sprints, improving delivery consistency and client satisfaction.

Application SupportLinuxSQL

Associate Software Engineer

Aug 2017 – Jul 2018 · 11 mos

Working in the customization of SugarCRM and integration of SugarCRM with different third party softwares. Learning the structural and functional behavior of SugarCRM with hands on experience in core PHP and JavaScript.

Application Support