Muhammed Ajmal R

Operations Associate

Bengaluru, Karnataka, India4 yrs 7 mos experience

Key Highlights

Expert in troubleshooting messaging APIs for enterprise clients.
Proven track record in driving operational efficiency and user engagement.
Strong collaboration skills with cross-functional teams.

Stackforce AI infers this person is a Technical Support Specialist in the SaaS industry, focusing on API management and customer success.

Contact

Skills

Core Skills

Technical SupportApi ManagementProduct SupportOperations ManagementData-driven StrategyCustomer Experience

Other Skills

API TestingActive ListeningAnalytical SkillsAttention to DetailBusiness Process ImprovementBusiness StrategyCamera OperationsCampaign ExecutionCategory ManagementCommunicationCommunity ManagementCopywritingCreative Process DevelopmentCritical ThinkingCross-team Communication

About

I am a Messaging Technical Support Specialist at Vonage, helping APAC customers troubleshoot and resolve issues across APIs, WhatsApp, SMS, Viber, RCS. I collaborate closely with Account Managers and Engineers to resolve escalations and ensure seamless communication workflows. Previously, as a Product Support Engineer at Exotel, I managed enterprise customers, resolved complex API and integration issues, and maintained strong client relationships. At ShareChat, I focused on operational efficiency and growing user-generated content, leading category campaigns, analyzing engagement metrics, and implementing data-driven strategies to boost user activity and retention. I also coordinated cross-functional teams to streamline workflows and deliver key projects successfully. Passionate about operational excellence, data-driven decision-making, and customer success, I thrive on solving challenges that create impact and improve user experience.

Experience

4 yrs 7 mos

Total Experience

1 yr 11 mos

Average Tenure

9 mos

Current Experience

Vonage

Technical Support Engineer

Sep 2025 – Present · 9 mos · Bengaluru, Karnataka, India · Remote

Supporting APAC enterprise customers in troubleshooting and resolving messaging API issues across WhatsApp, SMS, Viber, and RCS, ensuring smooth and reliable communication experiences at Vonage.

Customer SupportTechnical SupportAPI TestingDebuggingAPI Management

Exotel

Product Support Engineer

Jan 2024 – Sep 2025 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

As a Product Support Engineer at Exotel, I managed and supported enterprise customers through email and support channels, resolving complex queries related to Exotel APIs and integrations. I troubleshot issues across voice, SMS, WhatsApp Business API, and WebRTC/WebSDK, ensuring seamless communication workflows for clients. I collaborated closely with Account Managers and Finance Teams to resolve revenue and billing escalations efficiently. I also proactively identified and escalated platform incidents and downtimes, ensuring timely customer communication and minimizing business impact. Throughout my role, I maintained strong customer relationships by delivering prompt, accurate, and empathetic support.

Customer SupportAPI TestingDebuggingCustomer Relationship Management (CRM)Product SupportAPI Management

Sharechat

3 roles

Senior Operations Associate

Promoted

Apr 2023 – Jan 2024 · 9 mos · Bengaluru, Karnataka, India

As a Senior Operations Associate at ShareChat, I drive operational efficiency and UGC growth through category management, data-driven strategies, and cross-functional collaboration. I lead key projects and campaigns, analyze performance metrics to optimize engagement, craft impactful copy and notifications, and manage KPIs to unlock growth opportunities. Using tools like Google Sheets, I ensure smooth project execution in a dynamic, remote environment.

Data AnalysisCampaign ExecutionCustomer RetentionCross-team CommunicationOperations ManagementData-driven Strategy

Operations Associate

Oct 2021 – Mar 2023 · 1 yr 5 mos · Bengaluru, Karnataka, India

As an Operations Associate at ShareChat, I optimized processes, enhanced customer experiences, and streamlined workflows for greater efficiency. I focused on category management, content strategy, and cross-functional collaboration to ensure smooth project execution and strong client relationships.
I proactively identified and resolved system bugs, gathered user feedback to improve app experience, and partnered with teams to drive product enhancements. Additionally, I supported creator onboarding, grooming, and education, helping build a vibrant community of high-quality content creators that fueled platform growth.
My strong project management skills and attention to detail ensured timely delivery and impactful outcomes, contributing to ShareChat’s operational excellence and community success.

Customer SupportCategory ManagementCross-team CommunicationOperations ManagementCustomer Experience

Intern Content Operations

May 2021 – Sep 2021 · 4 mos · Bengaluru, Karnataka, India

During my internship as a Content Operations Intern at ShareChat, I had the privilege of collaborating with a talented team to enhance content management and operational efficiency. I focused on category management, customer experience, and copywriting, while also assisting with image editing. I honed my project management and communication skills to ensure smooth teamwork. I'm proud to have contributed to the company's success during my internship.

Image EditingCopywritingProject Management

Janam tv

Camera Assistant

Dec 2019 – Dec 2019 · 0 mo · Aluva, Kerala, India · On-site

I started my internship at Janam TV on December 16, 2019, for a duration of 15 days. During this time, I acquired skills in live broadcasting, studio lighting, camera operations, and editing.

Camera OperationsEditing