Muhammed Anaz PK — Operations Associate

As the Cluster Operations Head at Swiggy, I lead operations and business performance across 14 cities in Kerala. With over 5 years of experience in hyperlocal operations, logistics, and business development, I have a proven track record of success. Key Achievements: - Improved delivery efficiency by 20% through strategic planning and process optimization. - Achieved a 15% reduction in Cost Per Delivery (CPD) while maintaining operational integrity. - Spearheaded market expansion across all verticals (Food, Instamart, and Genie), contributing to a 4% increase in market share. - Launched Instamart stores at Thiruvananthapuram, Kozhikode, and Thrissur, achieving 30% of total orders in these cities with a 12-minute SLA. - Managed a team of 32 members and oversaw 70k+ OPD and 8k active delivery partners weekly. - Successfully hiring 400+ new Delivery Partners weekly, enhancing operational efficiency and service coverage. Academic Background: - MBA: National Institute of Technology Karnataka - B.Tech: Electronics and Communication Engineering - Lean Six Sigma Certification: KPMG India Core Competencies: - New Business Development - Process Improvement - Business Management - Market Research and Insights - People Management - P&L Management - Dak Store Operations - Strategic Planning I excel in understanding customer and partner needs, leveraging effective communication and cross-functional leadership to create customer-centric experiences and manage complex business initiatives. My approach integrates an entrepreneurial mindset, innovative thinking, and problem-solving skills to identify and capitalize on new opportunities, optimize existing processes, and overcome challenges. If you're looking for a dedicated professional with a history of driving customer satisfaction and revenue growth while managing end-to-end operations, let's connect. I am passionate about fostering strategic partnerships and driving success in hyperlocal operations.

Stackforce AI infers this person is a Logistics and E-commerce Operations Leader with a focus on efficiency and growth.

Location: Bengaluru, Karnataka, India

Experience: 7 yrs 6 mos

Skills

Operations Management
Team Leadership
Strategic Planning
Business Management
Strategic Leadership
Project Management
Data Analysis
Process Improvement

Career Highlights

20% improvement in delivery efficiency through optimization.
15% reduction in Cost Per Delivery while maintaining quality.
Successfully launched Instamart stores with high order volume.

Work Experience

Swiggy

Senior Manager (1 yr 7 mos)

Cluster Operations Head (1 yr 7 mos)

Operations Manager (1 yr 1 mo)

Associate Operations Manager - ROC (4 mos)

Area Manager - ROC (1 yr 5 mos)

Fleet Manager (1 yr 7 mos)

PeeKay Steel Castings (P) Limited

Marketing Operations Intern (2 mos)

Education

Master of Business Administration (MBA) at National Institute of Technology Karnataka

Bachelor of Technology (B.Tech.) at Kannur University

Plus Two at EMEA HSS, Kondotty

SSLC at EMEA HSS Kondotty

Muhammed Anaz PK

Operations Associate

Bengaluru, Karnataka, India7 yrs 6 mos experience

Highly Stable

Key Highlights

20% improvement in delivery efficiency through optimization.
15% reduction in Cost Per Delivery while maintaining quality.
Successfully launched Instamart stores with high order volume.

Stackforce AI infers this person is a Logistics and E-commerce Operations Leader with a focus on efficiency and growth.

Contact

Skills

Core Skills

Operations ManagementTeam LeadershipStrategic PlanningBusiness ManagementStrategic LeadershipProject ManagementData AnalysisProcess Improvement

Other Skills

Multi-Store OperationsPeople ManagementCost PlanningSkilled Multi-taskerCustomer ExperienceOral CommunicationStrategic InitiativesBudget TrackingDemand and Supply PlanningLogistics AnalysisData AnalyticsInventory ControlBusiness GrowthExpense ManagementStartups

About

Experience

7 yrs 6 mos

Total Experience

7 yrs 6 mos

Average Tenure

7 yrs 6 mos

Current Experience

Swiggy

6 roles

Senior Manager

Oct 2024 – Present · 1 yr 7 mos

Multi-Store OperationsPeople ManagementOperations ManagementTeam Leadership

Cluster Operations Head

Promoted

Apr 2023 – Nov 2024 · 1 yr 7 mos

📣 Led end-to-end operations across 14 Cities in Kerala, managing a team of 32 members, overseeing 70k+ OPD, and 8k+ Delivery Partners weekly.
📣 Achieved a 15% reduction in CPD through strategic planning and process optimization without impacting EPH of the delivery fleet
📣 Spearheaded the expansion of all verticals (Food, Instamart, and Genie), contributing to a 4% increase in market share and an 80% Increase in UE.
📣 Launched Instamart at Thiruvananthapuram, Kozhikkode, and Thrissur, now accounting for 30% of total orders in these cities with an SLA of 12 minutes.
📣 Launched 24x7 delivery service at Thiruvananthapuram & Kozhikode, significantly improving late-night performance in all active cities.
📣 Leading the acquisition, onboarding, and training of Delivery Partners across all cities, successfully hiring 400+ new Delivery Partners weekly

Cost PlanningSkilled Multi-taskerStrategic LeadershipCustomer ExperienceOral CommunicationStrategic Initiatives+18

Operations Manager

Promoted

Feb 2022 – Mar 2023 · 1 yr 1 mo

📣 Responsible for ensuring all Customer-impacting operational metrics like SLA, BO%, Serviceability, IGCC, and GD at a top-notch level.
📣 Key Role to ensure all DX-related market inputs reach the leadership and strategy team to formulate business-conducive plans.
📣 Strike Mitigation/Negotiation for Business continuity
📣 Worked on core data analytical projects ranging from service quality to fraud investigation.

Daily OperationsFleet OperationsCross-functional Team LeadershipNegotiationSupervisory SkillsRoot Cause+10

Associate Operations Manager - ROC

Oct 2021 – Feb 2022 · 4 mos

📣 Responsible for driving delivery partner support system in South India [Kerala & Tamilnadu]
📣 Engaged in product interventions to enhance delivery operational excellence, successfully piloting the Outside Order Support (OOS) system in Kerala in 2021, which was later scaled to pan India.
📣 Improved Delivery Executive NPS by optimizing the issue resolution process and incorporating an empathy factor. resulting in a 45% increase in DE NPS from 2020 to 2021.

Daily OperationsFleet OperationsKey Performance IndicatorsOperational RequirementsProject DevelopmentAnalytical Skills+6

Area Manager - ROC

Promoted

May 2020 – Oct 2021 · 1 yr 5 mos

📣 Played a pivotal role in establishing ROC operations by formulating processes, implementing, and continuously monitoring to ensure quality and timely resolution for delivery partners in Kerala
📣 Successfully categorized delivery partner outside order concerns as P0, P1, P2, and P3, achieving a 300% reduction in P0 resolution TAT to 6 minutes

Daily OperationsFleet OperationsSystem PerformanceAnalytical SkillsOperational ExcellenceCommunication+3

Fleet Manager

Oct 2018 – May 2020 · 1 yr 7 mos

📣 Successfully launched operations in Kozhikode with 30 delivery partners and less than 20 orders on day one, expanding to 3k+ OPD and 300+ active delivery partners within 2 years.
📣 Oversaw the operational efficiency of the delivery fleet in the assigned hub, ensuring optimal performance and service levels.
📣 Trained newly joined delivery executives, equipping them with insights on customer trends to enhance their real-time decision-making capabilities.
📣 Managed voluntary attrition and controlled absenteeism through regular engagement activities and training, reducing attrition from 23% to 15%.

Daily OperationsFleet OperationsFood DeliveryOperational ExcellenceOpsOperations Management+1

Peekay steel castings (p) limited

Marketing Operations Intern

May 2017 – Jul 2017 · 2 mos · Kozhikkode · On-site

📣 Contributed to research aimed at reducing enquiry response lead time, submitting actionable suggestions to the Operations Manager.
📣 Analyzed capacity utilization in the Machine Shop, focusing on boring, drilling, and phasing processes.
📣 Calculated utilization rates of workers, machines, and helpers, providing insights to enhance productivity and resource allocation.