Jan 2021 – Jan 2022 · 1 yr

• ○ Led the mid-market growth strategy for QuickBooks Enterprise towards the addition of $40M ARR.
• ○ Was an innovation catalyst, Intuit Digital ambassador, PM hiring panelist and a mentor for early PMs.
• ○ Key skills included PM team management, growth strategy, GTM and roadmapping.

Jun 2019 – Jan 2021 · 1 yr 7 mos

• ○ Led customer success, purchase experience, help experience, and self-service initiatives for QuickBooks to empower and delight the 4 million customer base.
• ○ Helped to reduce support cost by more than $3million and through initiatives for increasing customer retention and NPS, added more than $10million in annual recurring revenue.
• ○ The self-service cloud portal is accessed more than 2 million times by our customers every year and it is rapidly growing. While the in-product help experience accessed 10 million times per year.
• ○ Product simplification customer delights are delivered every month; self-service experience improvements & features are delivered every week.
• ○ Each experience enhancement was done based on deep customer studies, launched with experiments and throttled based on success metrics.

Sep 2016 – Jun 2019 · 2 yrs 9 mos

• ○ Led a machine learning based cloud analytics product built with micro-services architecture, which provides intelligence to B2B sales applications.
• ○ Drove effective customer engagement and guided the product team towards successful delivery.
• ○ Collaborated with multiple stakeholders and customers across geographies to define and deliver the product.
• ○ Researched user needs & analyze market trends to identify product enhancement opportunities and to conceptualize new product ideas.
• ○ Represented the product in the internal product forums & external customer conferences.
• ○ Core team member of Product Managers Forum and as a lead coach for design thinking, supported multiple product teams @ SAP Labs.
• ▬Highlights▬
• ★ Led successful first release to the market with a small development team, and drove early customer traction.
• ★ Made a successful investment case to senior management, resulting in 5x team growth.

Jul 2014 – Sep 2016 · 2 yrs 2 mos

• ○ Administered end user global service to establish a framework for SAP development units to engage with their product’s end users and drove adoption for framework with SAP internal product units.
• ○ Developed a pipeline of customers to organize various forums and events designed to engage development teams with customers.
• ○ Collaborated with SAP Product Units & Indian SAP user group, to help customers influence product roadmap and adopt product innovations.
• ○ Developed a Project and Resource Management tool and visualized quick insights through Lumira using SAP web IDE and custom JS scripts.
• ○ Led Events including Digital innovation summit for CxOs, End User Testing at Product Innovation Summit, End user innovation day (managed at 50% lesser cost than comparable events), Roll-in workshops at TechEd 2015 & 2016, Sessions at DKOM 2015 & 2016 and customer track for DevXchange global event at India & China.
• ▬Highlights▬
• ★ Design and launch of Product Live Influence service that helped more than 40 product teams to receive direct feedback and insights from customers.
• ★ Won SAP Global unit level product strategy competition.
• ★ Conferred with 1st prize in SAP KickApp cup designed to come up with product idea and prototype to support sport as a medium for social change.

Feb 2013 – Jul 2013 · 5 mos

• ○ Position awarded as part of SAP’s High Potential Employee program.
• ○ Contributed to the development of a better SAP BI CVOM charts library with enhanced scalability and flexible architecture.
• ○ Supported scaling of design thinking based product development approach in Labs China and coached product teams.
• ▬Highlights▬
• ★ Filed 4 patent applications across Big Data handling, offline mobile analytics, node link-based library architecture and new visualization concepts for Big Data.
• ★ Winner of Global Service Jam 2013, Shanghai - competition for Product/Service innovation with Design Thinking
• ★ SAP Lumira visualization contest winner.

Nov 2011 – Jul 2014 · 2 yrs 8 mos

• ○ Initial setup of the new department: including the selection of developer candidates, mentoring for new hires and served as development point of contact for EERM research team.
• ○ Developed PoCs for a new application framework concept and enhanced features of SAP Working Capital Management, a HANA XS based application.
• ○ Enhanced the Maven plugin for static code check of Fiori applications to include more stringent checks which were used for extremely important reporting on quality of SAP Fiori apps.
• ○ Developed several Selenium test cases and scripts for the apps worked on.
• ○ In addition, as a design thinking coach, supported two project teams: Enhanced Developer productivity in ABAP for Eclipse project and Strategic freight solution project, including the development of a new business case.
• Environment: Java, XSJS, HANA studio, JS, Selenium
• ▬Highlights▬
• ★ Awarded a fellowship position of 1 month from MD’s office, to work for Product Management and Customer Services team in Germany, where I represented customer engagement problems from India, understand various customer engagement processes and lead the customer engagement curriculum.
• ★ Winner of Global Sustainability Jam 2013 - competition for social product innovation with design thinking.
• ★ 'Best Mobile Application Award’ in Facebook World Hack 2012.

Nov 2009 – Nov 2011 · 2 yrs

• ○ Played a pivotal role in e-commerce adapters for SAP ByD - design, development, test script creation & execution and customer implementation: full-lifecycle process within the project
• ○ Involved in taking over SAP ByD E-Commerce integration topic from SAP Labs Israel
• ○ Served as a direct contact for Customers and Implementation Partners
• ○ As part of ByD – Innovation On-Demand, worked on several innovation projects such as UI Designer redesigned, mass-data maintenance and innovation process for program management. Responsibilities included concept definition and POC development.
• Environment: .Net C#, Java
• ★ High Potential Employee 2012