Sep 2022 – Sep 2024 · 2 yrs

• Process and Workflow
• Lead Handling:
• Receiving leads from various platforms targeting job seekers across the US and Canada.
• Meeting monthly targets for closures and revenue.
• Daily Operations:
• Agents receive new leads daily.
• Candidates are screened based on job requirements and moved to the next level if qualified.
• Detailed notes are maintained for each lead, and cases are closed from our end.
• Weekly updates on the dashboard for closures and revenue.
• Operational Management
• Daily Routine:
• Start the day with SOD discussions, reviewing WTD progress, and setting daily goals.
• Maintain trackers for attendance and achievements against targets for each team member.
• People Management
• Team Engagement:
• Maintain regular contact with team members to understand their pulse and build rapport.
• Leading the organization's Corporate Cricket team, helped me to enhance personal connections with team members.
• Understand team members' goals and aspirations, guiding them in the right direction.
• Mandatory weekly Team breaks on Friday EOD
• Visual Management using the Boards and TV’s
• Performance Management
• Underperformance Analysis:
• Address underperformance by identifying will and skill issues.
• Skill Issues:
• Analyze performance patterns over the last four weeks.
• Create a plan addressing gaps in product or process knowledge.
• Provide training and place agents between tenured agents for support.
• Conduct Process Knowledge Tests (PKTs) to track progress.
• Will Issues:
• Understand the reasons for underperformance and offer support within policy limits.
• Set clear short-term targets and track progress through regular discussions.
• Emphasize the importance of achieving team targets and the individual’s role.
• Enforce performance policies, involving HR if necessary, and take decisive actions to maintain business standards.
• Client Management
• Client Interaction:
• Adapt to client operations while ensuring team and process integrity.
• Escalate issues to the manager if necessary and seek assistance.

Jan 2019 – Sep 2022 · 3 yrs 8 mos

May 2013 – Jan 2019 · 5 yrs 8 mos · Hyderabad Area, India

• Responsible for Stake holder Management across different functions like Delivery, Testing Advisory Services, Enterprise Solutions Group, TAG, Sales etc.,
• Working directly with Stake Holders (Directors and Project Managers), Hiring for India, USA and Canada.
• Handling manage services roles across different geographical locations.
• Involved only in full time hiring for our internal projects.
• Involved in account Management & Client interactions.
• Handling complete end to end Recruitment life cycle for USA, Canada, India.
• Marinating talent records in Excel (online) and submitting to higher team in terms of graphical view.
• Involved in full cycle Recruitment involving sourcing, identifying and interviewing,
• Responsible to understand and analyze the requirements in different domain categories.
• Hold very good experience in handling VISA transfers and branding by explaining company benefits & workflow.
• Handling F2F interviews with candidates and make sure in 100% delivery.
• Interact with (Director of global talent acquisitions) and understand in future recruitment needs and action plans.
• Determines applicant requirements by studying job description and job qualifications.
• Involved in creating reports and presenting to higher level authorities.
• Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
• Cold calling, pre-screening candidates, preparing candidates for interviews, reviewing resumes and assessing candidates' application.
• Qualify candidates by conducting telephone, Skype and in-person interviews to obtain work history, education, training, job skills, and salary requirements.
• Follow up with clients and candidates on a daily basis regarding updates in their availability.
• Handling Technology Drives &Technical discussions, Resource Management.

May 2013 – Jan 2019 · 5 yrs 8 mos · Hyderabad Area, India

Feb 2010 – May 2013 · 3 yrs 3 mos

• Recruiting all levels of consultants ranging from programmers and help desk personnel to senior level IT directors and program managers
• Ability to effectively and professionally represent the company internally and externally
• Handle the full cycle of recruitment - source, screen, validate, offer, and close resources for job requirements
• Screening & short-listing of resumes Scheduling Interview, coordinate with Technical team for Tests & Interviews.