May 2018 – Nov 2019 · 1 yr 6 mos · Tampa/St. Petersburg, Florida Area

• Deployed by Pega at Nielsen for their pega implementation

Jul 2014 – Apr 2018 · 3 yrs 9 mos

• 1. CRM – “Field Service” strategic application
• a. Responsible for overall application design and architecture
• b. Advocate the best practices and guidelines to the teams
• c. Designing PRPC Solutions
• d. Resource Management - Lead and managed three scrum teams of size 16
• e. Release Management – Build and Deployment on Cloud
• f. Collaboration – With all stakeholders and identify key business processes
• g. Project– Execution, Risk and Crisis Management
• h. Quality – Driven through Automation and DevOps
• i. SME for the Pega projects
• j. Actively driven the design of a Customer Implementation using the Pega Field Service strategic application
• 2. Engineering Customer Support
• a. Troubleshoot and analysis of the reported issue through interacting with the Customer directly
• b. Design a solution using out-of-the-box Pega PRPC features
• c. Validate the design for the scalability, performance
• d. Deploy the hotfix on to the customer instance
• 3. Global Customer Support --------------------------------------------------------------
• a. Coordinate with the Customer during the upgrade, migrate, production live.
• b. Knowledge transfer sessions on how effectively the application be made accessible and usable.

Jul 2012 – Jun 2014 · 1 yr 11 mos

• Working on providing features/enhancements for the Grid component that PRPC provides.

Jan 2011 – Jun 2012 · 1 yr 5 mos

• Worked on providing features/enhancements for the Grid component that PRPC provides.

Dec 2007 – Dec 2010 · 3 yrs

• Certified System Architect(CSA) in Pega RULES Process Commander (PRPC).
• Worked on Designer Studio area of PRPC product. More of front-end development.
• Worked for the PRPC product development since version 5.4.
• Worked on crucial performance project.

Jun 2006 – Dec 2007 · 1 yr 6 mos · Bengaluru, Karnataka, India

• Worked on Yahoo! Gallery property. Initially been into front end development.
• Later been into developing features/enhancements for Gallery solely.
• Was developing and maintaining Yahoo! Gallery towards it's Beta release.