Apr 2021 – Aug 2021 · 4 mos

• KYC experience for merchants and customers

Jan 2019 – Mar 2021 · 2 yrs 2 mos

• Alterations: Built a new product a from scratch to provide doorstep pickup, alteration service and delivery for purchases made on Myntra. Rolled out the product to multiple cities.
• First of its kind service to be offered at scale by an E-commerce company
• Post purchase Customer Experience:
• My Orders - Improving customer experience by solving for information needed by customers.
• Help centre- Making it easier for customers to raise issues and get help.
• Improve Delivery promise accuracy and adherence - Built a platform for prioritisation of orders to improve delivery promise adherence & working on a DS model to improve Promise accuracy

Apr 2018 – Dec 2018 · 8 mos

• Part of team that built banner ranking and personalisation platform from scratch to show appropriate banners to users on Myntra's home page, thus increasing CTR of banners, and allowing brands to target relevant customers.

Jul 2016 – Mar 2018 · 1 yr 8 mos

• Responsible for Powering and personalising Myntra's home page
• Worked on the personalisation and Myntra's social platform allowing users to generate fashion content and interact with content from other users.

Apr 2013 – Jun 2013 · 2 mos · Chennai Area, India