Nayan Lohiya

Operations Associate

Gurugram, Haryana, India11 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

11+ years of IT infrastructure experience.
Expert in cloud platforms and automation.
Proven track record in security compliance.

Stackforce AI infers this person is a skilled IT Infrastructure Specialist with a focus on cloud computing and automation.

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Skills

Core Skills

Cloud ComputingInfrastructure ManagementAutomationMonitoringSecurity ManagementSystem AdministrationTechnical Support

Other Skills

.NETADASP.NETActive DirectoryAmazon EC2Amazon S3Amazon VPCAmazon Web Services (AWS)AzureAzure ADCC#C++CSSCitrix VDI

About

“ Experienced and versatile IT Infrastructure Specialist with 11+ years of hands-on expertise in enterprise systems administration, cloud platforms, endpoint management, and automation. Adept at delivering scalable IT solutions across global environments, with strong proficiency in Windows Server, VMware, Azure, Microsoft 365, Intune, SCCM, Citrix, and PowerShell scripting. Currently working at Apex Analytix as a Global Enterprise Specialist, where I manage hybrid cloud infrastructure, automate infrastructure tasks, and drive endpoint security through Microsoft Intune and Azure AD. I specialize in troubleshooting complex IT issues, streamlining operations, and implementing secure, resilient environments that align with business goals. Key achievements include: Successfully managing multi-cloud hybrid environments and monitoring via Prometheus, Fluent Bit & SEQ Automating repetitive infrastructure tasks and patching using advanced PowerShell scripts Leading Intune MDM and Conditional Access deployments for global compliance Supporting Citrix VDI, Exchange Online, Defender suite, and secure VPN infrastructure (Cisco AnyConnect, Fortinet) I bring a proactive mindset, ITIL-aligned support experience, and a deep understanding of both legacy infrastructure and modern cloud-native technologies. Passionate about infrastructure automation, cloud security, and continuous improvement. "

Experience

11 yrs 4 mos

Total Experience

2 yrs 10 mos

Average Tenure

3 yrs 7 mos

Current Experience

Apexanalytix

Global Enterprise Specialist

Nov 2022 – Present · 3 yrs 7 mos · Gurugram, Haryana, India · Hybrid

I lead operations and administration of a large-scale hybrid infrastructure across global data centers and cloud platforms. My role spans Windows/Linux servers, VMware, Azure, observability, endpoint management, and security compliance.
🔹 Responsibilities:
Administer Windows Server, Linux, and VMware vSphere environments
Manage Microsoft Intune for MDM, Autopilot, compliance, and app deployment
Configure SCCM for OS deployments, software updates, and system health
Automate tasks using PowerShell and Bash (onboarding, patching, monitoring)
Monitor infrastructure using Prometheus, Grafana, Alertmanager, SolarWinds, Site24x7, and SEQ
Centralize logs from Kubernetes via Fluent Bit and SEQ
Enforce security via Microsoft Defender, Sentinel, Conditional Access, Tenable, AD Audit Plus
Support hybrid identity: Azure AD, Exchange Online, DNS, DHCP
Use AD Manager, Lansweeper, and IPAM for asset and identity lifecycle
Patch hybrid infrastructure monthly, including Kubernetes cluster nodes
Maintain Kubernetes, CloudStack, OKD, and DevOps pipelines via Gitea
Manage incidents and changes using ServiceNow and Freshdesk
🚀 Projects:
Migrated to Intune from legacy systems with zero downtime
Deployed Kubernetes log ingestion with Fluent Bit + SEQ
Automated patch cycles using PowerShell and Gitea
Built live Grafana dashboards with custom Prometheus metrics
Improved security compliance via Defender, Sentinel, and Tenable
🛠️ Technologies:
Cloud/Identity: Azure, Azure AD, Intune, Exchange, Conditional Access
Monitoring: Prometheus, Grafana, Alertmanager, SEQ, SolarWinds, Site24x7
Servers/Infra: Windows, Linux, SCCM, VMware, OKD, CloudStack, DNS, DHCP
Security: Microsoft Defender, Sentinel, Tenable, AD Audit Plus
Tools: PowerShell, Bash, Gitea, Lansweeper, AD Manager, IPAM
Ticketing: ServiceNow, Freshdesk

Windows ServerLinuxVMwareAzureIntuneSCCM+6

Bt group

IT System Engineer

Jun 2019 – Nov 2022 · 3 yrs 5 mos · Gurugram, Haryana, India · Hybrid

Supported enterprise users with Windows Server, Citrix VDI, and VPN access
Worked on Azure AD, Intune policy rollout, and MFA implementations
Managed patch deployments via SCCM; scripted regular tasks with PowerShell
Monitored uptime, latency, and network health using SolarWinds & PRTG

Windows ServerCitrix VDIAzure ADIntuneSCCMPowerShell+3

Ipacesetters, llc.

Support Engineer

Feb 2017 – Jun 2019 · 2 yrs 4 mos · India

Provided L1–L2 IT support including Exchange, AD, DNS, DHCP, and hardware troubleshooting
Deployed endpoint security and participated in ISO audits and IT documentation

ExchangeADDNSDHCPTechnical Support

Cms it services pvt. ltd.

2 roles

IT engineer

Promoted

Nov 2015 – Feb 2017 · 1 yr 3 mos

Worked for Mphasis Pvt. Ltd.
Used HP SM9 tool for Call coordinator, Ticket raises / Call logging Purpose.
Managing and Monitoring DHCP server, DNS, Active Directory.
Active Directory Management, Managing the Group Policy into the Active Directory. Creating,
deleting.
Monitoring the performance of the Server and Closure of support tickets within the defined
SLAs.
Part of incident management team, working with other teams to resolve Top and High priority
issues
Creating, Deleting, Managing User accounts, Groups and OUs on Windows Server 2003, 2008
and 2012.
Performing Root Cause Analysis / problem management for high impact issues to minimize
re-occurrence.
Following up with Vendors - hardware & software whenever required & resolve issues by
minimizing downtime.
Strong Coordination skills with IT Users, Engineers & Vendors for timely closure of Tickets.
Testing and evaluating new technology.
Role of CCTV Monitoring and having hardware knowledge of computer and having experience
of server administrators.
Experienced in IT Call Coordination (Incident & Service Request Management).

DHCPDNSActive DirectorySystem Administration

IT Engineer

Feb 2015 – Nov 2015 · 9 mos

Worked for Reliance Power
Monitor and maintain the computer systems and networks of this organization. That includes
installation and configuration of computer systems, diagnose hardware and software faults
and solve technical and application problems, either over the Phone or in person.
My Main responsibilities are-
For the smooth running of computer systems and ensuring users get maximum benefits from
them.
Installing and configuring computer hardware, operating systems and applications.
Monitoring and maintaining computer systems and networks.
Talking to staff or clients through a series of actions, either face-to-face or over the
telephone, to help set up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving hardware or
software faults.
Replacing parts as required.
Providing support, including procedural documentation and relevant reports.
Supporting the rollout of new applications.
Setting up new users accounts and profiles and dealing with password issues.
Responding within agreed time limits to call-outs.
Working continuously on a task until completion (or referring to third parties, if appropriate).
Prioritizing and managing many open cases at one time.
Rapidly establishing a good working relationship with customers and others.