Jul 2022 – Present · 3 yrs 11 mos

• Experienced Software Development Manager leading high-performing teams to deliver innovative, scalable solutions.
• Played a pivotal role in Amdocs' major digital transformation projects using Microservices architecture. Successfully led 3-4 scrums, coordinating cross-functional teams to ensure timely delivery of critical features.
• Spearheaded the innovation pillar, conducting workshops and activities to foster creativity and innovation. Inspired fresh ideas and novel approaches, boosting team performance and project outcomes.
• In addition to team leadership, I actively participate in critical development, troubleshooting, mentoring, enforcing coding standards, conducting design and code reviews, and overseeing end-to-end project delivery.

Jan 2019 – Jul 2022 · 3 yrs 6 mos

• Led a skilled team of 8-12 professionals on diverse product development, customization, and transformation projects, actively contributing to hands-on development and resolving critical technical issues.
• Responsibilities included mentoring team members, establishing and enforcing technical and coding standards, preparing high-level and low-level designs (HLD/LLD), and driving development efforts to deliver high-quality solutions.
• Fostered a collaborative, growth-oriented environment that empowered the team to consistently meet project goals and exceed expectations.

Dec 2016 – Jan 2019 · 2 yrs 1 mo

• As a Business Analyst, I was responsible for gathering business and technical requirements, designing high-level solutions, and preparing HLD/LLD documents while guiding development teams.
• Few Key Milestones:
• ► Architected end-to-end design of family discount and billing functionality for Boost Mobile with very high-level requirements available.
• ► To reduce customer calls related to number portability issues, I designed and developed the backend APIs required for enabling the widgets used in the self-care portal. I was awarded the “Solution Excellence Award” for this contribution.
• ► Conceptualized initial solutions for various project ideations, focusing on cost efficiency and quick time-to-market

Jul 2014 – Dec 2016 · 2 yrs 5 mos

• As a Senior Software Engineer,
• ►I worked on LLD and development for several projects.
• ►I handled ongoing support for the performance testing and deployment of projects in production.
• ►I expanded my versatility in technology as well as multiple areas of Amdocs products.
• A few important projects are:
• ► Reduced the time to process EOD batch requests for large accounts by 10 times by introducing parallel processing.
• ► Designed a near real-time process for customer evaluation for discounts with a challenge to complete the process within 8 seconds of any activity with zero impact on online SLA. I received recognition from our solution manager.
• ► Designed and developed batch processes for generating financial reports for 150000 sales transactions in 30 minutes.

Jun 2012 – Jul 2014 · 2 yrs 1 mo

• I worked as a Software Developer with the responsibility of design, development, maintenance, and support for Amdocs prepaid and postpaid billing system handling ~100 million telecom customers.
• ► I was appreciated for handling 2 projects from development to deployment within 3 months of joining Amdocs.
• ► I developed a batch process for migrating plans for customers with a "first-month free" plan to a premium plan with zero defects.
• ► With less than 2 years of experience, I took the role of a lead developer in the “Device Loan Management and installment billing” project and guided other developers. This functionality is currently used by more than 60% of our customers.