Neelu M.

AI Researcher

Mumbai, Maharashtra, India2 yrs 11 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Strong foundation in data analytics and big data technologies.
Proven track record in technical support and customer service.
Hands-on experience with data visualization and statistical analysis.

Stackforce AI infers this person is a Data Analytics professional with strong technical support and customer service skills.

Contact

Skills

Core Skills

Data AnalyticsBig Data TechnologiesTechnical SupportCustomer SupportOperations ManagementTutoring

Other Skills

Python (Programming Language)R (Programming Language)SQLDBMSLinuxGitExcelTableauMicrosoft ExcelTechnical ProficiencyTroubleshootingCommunicatione-BuilderOrganization SkillsDatabase Management System (DBMS)

About

I have completed my CDAC – PG Diploma in Big Data Analytics (DBDA), where I developed a strong foundation in data analytics, programming, and big data technologies.

Experience

2 yrs 11 mos

Total Experience

11 mos

Average Tenure

Current Experience

Cdac thiruvananthapuram training

Trainee

Aug 2025 – Feb 2026 · 6 mos

Completed comprehensive training in Data Analytics, Big Data, and Machine Learning
Worked with Python, R, Java, SQL, and DBMS
Used Linux and Git for development and version control
Built data visualization dashboards using Excel and Tableau
Learned statistical analysis, ML algorithms, and big data tools
Gained exposure to cloud computing concepts

Python (Programming Language)R (Programming Language)SQLDBMSLinuxGit+4

Career break

Personal goal pursuit

Jun 2023 – Jun 2025 · 2 yrs

Nortonlifelock

2 roles

Technical Support Analyst

Promoted

Dec 2022 – May 2023 · 5 mos · On-site

Utilized advanced troubleshooting techniques to reduce ticket resolution time by 30%
Managed a high-volume support queue, achieving a 95% customer query resolution rate within SLA
Worked with product development teams for better resolution

Microsoft ExcelTechnical ProficiencyTechnical Support

Product Support Representative

Sep 2022 – Nov 2022 · 2 mos · On-site

Proficient in utilizing CRM systems (salesforce) to document, track, and analyse support interactions, driving continuous improvement initiatives
Provided assistance to customers related to product, diagnosing and resolving issues

TroubleshootingCommunicationCustomer Support

Airspun synthetics private limited

Operations Intern

May 2022 – Aug 2022 · 3 mos

Budget optimization for Production using SQL and Microsoft Excel
Track different metrics which led to 2% of improvement in cost saving using E-builder Software
Organizing monthly reports in coordination with the finance team

Microsoft Excele-BuilderOperations Management

Home tutor

Private Tutor

Jan 2020 – Jun 2022 · 2 yrs 5 mos · On-site

Provided personalize assistance to the students seeking improvement in various subjects
Significant difference by 45% in grades by using different strategies
Tailored lesson plans to accommodate the learning styles and goals

CommunicationOrganization SkillsTutoring