NEHAL BAINS

CEO

New Delhi, Delhi, India10 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Postgraduate in Data Science & AI from University of Liverpool.
Expert in Salesforce CRM implementation and digital transformation.
Cross-border experience in UK and India enhancing customer success.

Stackforce AI infers this person is a SaaS professional with expertise in CRM integration and digital transformation.

Contact

Skills

Core Skills

Crm IntegrationDigital TransformationCustomer ServiceHome AutomationDigital Marketing

Other Skills

Adobe PhotoshopBusiness DevelopmentBusiness StrategyCC++CSSCascading Style Sheets (CSS)Cash ManagementCorel DrawCustomer Relationship Management (CRM)Customer SatisfactionData AnalysisDigital TechnologyGoogle AnalyticsGraphic Design

About

As a postgraduate in Data Science & Artificial Intelligence from the University of Liverpool, I bring a unique balance of technical depth and business strategy. My academic foundation is built on advanced analytics, machine learning, and AI systems — complemented by real-world experience in CRM ecosystems like Salesforce and Microsoft Dynamics 365. I specialize in driving customer-focused transformation by aligning data, digital tools, and scalable business solutions. My focus is on applying intelligent systems to enhance customer experience, sales performance, and long-term growth — whether in B2B enterprise environments or agile business units. With cross-border exposure across the UK and India, I operate at the intersection of technology, customer success, and strategic growth — bringing both analytical clarity and relational intelligence to the table. I believe in building businesses that are not just efficient, but meaningful. Building smart systems is great — but building trust, growth, and customer loyalty? That’s where the real data magic happens.

Experience

10 yrs 3 mos

Total Experience

5 yrs 8 mos

Average Tenure

9 yrs 11 mos

Current Experience

Flannels

Chief Cashier & Sales Assistant

Jun 2022 – Mar 2024 · 1 yr 9 mos · Liverpool, England, United Kingdom · On-site

Awarded Employee of the region(Liverpool)
Daily cashing up, cash lifting.
Processed sales, exchanges & refunds efficiently, accurately & quickly in
all payment methods.
Ensured that customers are acknowledged & receive a quality service
either face to face or over phone.
Ensured effective communication with the Management Team all the
time.

Cash ManagementCustomer ServiceSales Processing

Zara home

Sales Associate

Dec 2021 – Jun 2022 · 6 mos · Liverpool, England, United Kingdom

Christmas Season Work
Key Responsibilities:-
Processed sales, exchanges & refunds efficiently, accurately & quickly in all payment methods.
Provided till reports throughout the day to managers & colleagues when required.
Ensured customer satisfaction by providing them with the appropriate help.

Sales ProcessingCustomer SatisfactionCustomer Service

Santyna consulting pvt. ltd.

Business Head

Jul 2016 – Present · 9 yrs 11 mos · Delhi, India

As a key member of the transformation team, I’ve contributed to end-to-end service operations enhancement through Salesforce CRM implementation. My role bridges technical customization, stakeholder communication, and user adoption to drive service efficiency and alignment.
Key Contributions:
Defined the scope and service dimensions for Salesforce integration specific to Legrand India.
Presented project scope to internal stakeholders and secured alignment and approvals.
Coordinated with Salesforce to finalize and sign off on a tailored service module customization.
Collaborated cross-functionally to identify workflow challenges and restructure processes for better efficiency.
Conducted validation and verification of all customizations in collaboration with both Legrand and Salesforce teams.
Delivered implementation support and end-user training for employees and service partners across locations.
This experience sharpened my skills in process improvement, CRM integration, stakeholder engagement, and digital transformation — laying a strong foundation for future roles in systems thinking, operations, and customer success.

Salesforce CRMStakeholder CommunicationProcess ImprovementDigital TransformationCRM Integration

Avemfly technology

Owner

Mar 2016 – Aug 2021 · 5 yrs 5 mos · New Delhi Area, India

Home Automation-
Avemfly Technology is an innovative solutions provider based out of the New Delhi, India. We focus on solving real-world problems better and faster than any other alternative on the market.
We manage multiple divisions each with a dedicated portfolio of innovative solutions which serve a specific industry. Such solutions include Home Automation, Office Automation, Hotel Automation, Hospital Automation, Home Cinema, Smart Identity, etc.
Digital Marketing-
Managing social media accounts, content creation and generation for blog.
Monitoring and improving company’s online presence.
Creating and managing new advertisement campaigns.
Work on SEO, Google AdWords, Google Analytics, Alexa etc.

Home AutomationDigital MarketingSEOGoogle Analytics