Dec 2024 – Feb 2026 · 1 yr 2 mos · Salt Lake City, Utah, United States · Remote

• Yellow.ai is a global leader in Conversational AI, recognized by top analysts like Gartner and IDC. With over 1,000 customers across 100+ countries, we deliver cutting-edge solutions powered by advanced NLP, robust multilingual and multicurrency capabilities, and true omnichannel AI.

Mar 2023 – Dec 2024 · 1 yr 9 mos · Remote

• Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use.
• Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs.
• We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
• Shares are traded at NASDAQ Stockholm: XSTO: SINCH

Oct 2021 – Feb 2023 · 1 yr 4 mos · Remote

• Successfully established new referral partnerships with TSBs and fostered discussions for integrating our platform with other CX platforms in the marketplace.
• Signed agreements with 3 Technology Service Brokerages to advance the GTM plan with referral subagents and grow Referral Channel Pipeline.
• Facilitated access to the top CCaaS providers' sandbox environments to build seamless integrations and join their App Marketplace. This allowed for a smoother customer experience by allowing our Conversational AI Chatbot Platform to escalate to an agent with context as to what they need help with.

Jun 2020 – Oct 2021 · 1 yr 4 mos

Jan 2019 – May 2020 · 1 yr 4 mos

• I manage our team of National Inside Channel Managers who empower our partners to succeed by strategically aligning them with the proper channels internally and coordinate efforts to refer business to each other.

Jan 2018 – Apr 2020 · 2 yrs 3 mos

• Supported Telarus and their subagents into finding CCaaS deals and initiated the procurement process with the client and our sales team.

Jul 2016 – Dec 2017 · 1 yr 5 mos

• I empower our partners to succeed by strategically aligning them with the proper channels internally and coordinate efforts to refer business to each other.

Sep 2014 – Jul 2016 · 1 yr 10 mos

• Prospect and qualify businesses that are seeking to improve their contact center system
• Awarded Top Sales Developer of the Year and Presidents Club 2015
• Broke and still hold record for most opportunities generated in a year (over 200)
• Opportunities created to date have produced more than $3M ACV in revenue.

Feb 2014 – Jul 2014 · 5 mos · Provo, Utah Area

• MX is the leading provider of online and mobile money management solutions and has become the fastest-growing provider of its kind. As an Enterprise Account Executive, I work directly with financial institutions by helping introduce and implement our products and services. This process requires strategic planning and forecasting in order to ensure a seamless integration of our products within their financial platform.

May 2013 – Jan 2014 · 8 mos · Pleasant Grove, UT

• Empower dental offices to more effectively build relationships with their patients through a VOIP telephone system that ties to their dental software. This maximized productivity by allowing them to know who was calling, the last visit from all family members, and when their next appointment should be. It also allowed them to effectively communicate with their patients via text message or email for appointment reminders.

Aug 2012 – Feb 2013 · 6 mos · Provo, Utah Area

• Empower the Sales Department to succeed by effectively planning strategies to close more deals. Introduce metrics to find status quo and create projections for marketing budgets. Hold weekly trainings to improve sales techniques and track progress.

Jan 2008 – May 2012 · 4 yrs 4 mos

• I was a Service Learning Scholar completing 400+ hours of service over the course of my attendance. I also integrated service into various school projects. I helped to do market research for the Cache Valley Humane Society to find key demographics to target within students to find volunteers and donations.
• I spent a semester in Peru as an intern with SEED conducting business classes for 20 people seeking to create a business. I helped create slideshows of business concepts to teach potential micro loan recipients. I also empowered existing micro loan recipients with accounting skills, inventory control systems, marketing strategies, and management tools for their small businesses.
• I helped coordinate and oversee 4 trips to Tijuana, Mexico with the Charity Anywhere USU Chapter organization to help build houses over Christmas break. These groups consisted of 40-100 volunteers.
• I was the Project CEO for a group of students that helped raise funds for the SEED micro-loan program. We designed memorial pins that we sold to other students. These pins were used as admittance to a record breaking event of the most hugs given to a mascot in a 20 minute period. Our team exceeded our goal of money raised and was awarded the #1 project.

May 2004 – Aug 2011 · 7 yrs 3 mos · Eau Claire, Wisconsin Area

• Operated my own business selling education books to families with school-age children for six summers. Worked over 80 hours a week. Relocated to a new community each year.
• Conducted training of several different sales teams for two summers. One-on-one nightly interaction to follow up on past/future goals. Weekly seminar training about sales communication improvement