Sep 2023 – Oct 2024 · 1 yr 1 mo · Bengaluru, Karnataka, India · Hybrid

• Process automation to reduce model time to market.
• Unify platform metadata for in-house machine learning platforms to provide a view of model in development.
• Automate dataset documentation and whitepaper content creation to reduce model time to market for billion dollar impact models.

Nov 2021 – Apr 2023 · 1 yr 5 mos · Bengaluru, Karnataka, India · Hybrid

• Leading repayments business to improve payment success rates and reduce repayment cost
• Reduced repayment costs from 57bps to 33bps. Improved payment success rate from 74% to 80%.
• Launched automatic payments flow via Net-banking & UPI to achieve adoption rate of 2% of MAU in 7 mths.
• Re-built card payments flow post RBI mandate on tokentization to get 50% users to tokenize cards in 6 mths.
• Setup processes for product release, weekly review, success rate monitoring & built 6 month roadmap.
• Mentored one APM and helped him ramp up to be an active contributor to the team.

Jun 2019 – Nov 2021 · 2 yrs 5 mos

• Created a help center workflow to address patient queries with self-serve options such as Contact Clinic, Cancel, Reschedule and chat. Established Chat as primary channel for support team to improve RTAT from 48 hours to 6 hours.
• Launched video consultations on marketplace platform during COVID-19 as a holistic appointment scheduling experience and major revenue stream during nationwide lockdown.
• Built a C-SAT engine to capture C-SAT from patients for 10% of the bookings. Defined and implemented my bookings workflow for patients customized by appointment type & time of visit.
• Built partnerships dashboard to get visibility on user experience for 80% of requested appointments.
• Personalized user experience at specialty level using decision science model to improve conversion by 27%.
• Converted 10% dormant users (last transacted in 30 to 120 days) to transactors using HealthCash as incentive.
• Leveraged content to improve Repeat - DAU by 12% and be on TOM for our user base.
• Designed health plans to improve retention. Net ROI of plans was >1.

Jan 2018 – Jun 2019 · 1 yr 5 mos

• Launched Practo Prime a superior offering to the patients with guaranteed wait and an MRR impact of 1.5x.
• Conceptualized Request appointments – a new mechanism of booking appointments – to create an additional revenue stream contributing 10% to the MRR.
• Solved abandoned transactions (13% net opportunity) by a combination of people and tech driven approach.
• Improved the patient experience by calling out outside business hours to retain 50% patients on the platform.

Apr 2015 – Jan 2018 · 2 yrs 9 mos · On-site

• Addressed the problem of broker posing as owners using algorithm to identify 1.5x more fake owners
• Solved the problem of 35% non-contactable owners by introducing a proof of ownership process and thus reducing incorrect data on platform.
• Leveraged email as a channel for user-reported inaccuracies to get 10% more UGC
• Revamped the mobile site for project detail page and checkout page to improve conversion by 37%. Added - similar projects widget to get 8% more views per user.
• Redesigned the photo gallery to take user engagement to 3x. Introduced summary view, revamped the amenities information and a new layout for project offerings to improve readability.
• Filled a product gap by adding price insight feature on app (top 10 features) to help buyers estimate property value. Mentored a summer intern on the project.

Apr 2014 – May 2014 · 1 mo

• • Formulated marketing mix (budget 20L) for product launch. Designed digital marketing strategy & BTL campgn

Jun 2013 – Mar 2015 · 1 yr 9 mos

• Jr. Co-ordinator, Enterpreneurship & Innovation Cell

Jan 2013 – May 2013 · 4 mos · Gurgaon, India

• Operations Consulting
• Set goals for 8 workgroups - 500+ member operations team & liaised across geographies for $1.2b irrecoverable assets
• Pioneered Internal Skip project, estimated annual benefit of $2.1m from revised customer level strategy

Jul 2010 – Dec 2012 · 2 yrs 5 mos · On-site

• Credit Risk Analyst
• Credit risk mgmt. of $12b cards, $50m partnership & $3.5b secured loan portfolios of UK Bank.
• Fast track promotion in 1.5 yrs, 1 in 3/30 campus hires to be promoted, 1 in 2/30 to get Adv. SAS certification.
• Sole person to receive client rating of 5/5 in team of 20. Presented risk insights on 24.8% BT customers.

Jan 2006 – Jan 2010 · 4 yrs

• Gen. Sec. - Creative Computing Soc.