Aug 2024 – Feb 2025 · 6 mos · Bengaluru, Karnataka, India · Hybrid

• Developed new APIs and data connectors to integrate with a partner ecosystem, expanding telematics footprint.
• Analyzed and mapped device-generated data streams to enhance system visibility and inform architecture planning.
• Owned end-to-end migration of key fleet-tracking solutions to a cloud environment, boosting reliability and scalability.

Apr 2024 – Aug 2024 · 4 mos · Bengaluru, Karnataka, India

• Collaborated with cross-functional teams to design and define AI-based offerings for B2B clients, including enterprise chatbots and text analytics solutions.
• Led competitor research and client interviews to pivot towards cloud infrastructure solutions, resulting in increased market viability.

May 2023 – Mar 2024 · 10 mos · Bengaluru, Karnataka, India

• Launched a web-based financing solution for electric vehicles, increasing monthly loan applications from 300 to 1,500 by refining user journeys.
• Integrated CRIF checks via M2P Fintech’s LOS for rapid loan offers through PAN verification and real-time EMI calculations.
• Deployed a QR code–based lead handoff system and integrated Google Maps API to streamline test ride scheduling and loan finalization.

Apr 2020 – Apr 2023 · 3 yrs

• Spearheaded the deployment of a cutting-edge support chatbot, reducing resolution times by 75% and saving ₹30Cr/year.
• Automated driver and vehicle verification processes, saving ₹6Cr/year and streamlining onboarding efficiency.
• Developed segmentation capabilities for targeted marketing campaigns, reducing reliance on third-party solutions.

Apr 2019 – Mar 2020 · 11 mos

• Streamlined discount allocation using R-based models, improving take-rate accuracy by 90% and reducing manual planning time.
• Implemented post-Covid recovery tactics for Ola’s segments, driving profitability and market rebound.
• Developed an R-server solution to manage discounts for millions of users, optimizing resource allocation and enhancing customer retention.

Nov 2017 – Mar 2019 · 1 yr 4 mos

• Implemented automated credit activation rules, increasing daily fleet utilization by ~20%
• Overhauled inventory management, driver sourcing, and leasing operations

Jul 2015 – Sep 2017 · 2 yrs 2 mos · Mumbai, Maharashtra, India

• Managed the rollout of a video-content-focused CRM platform for B2B clients, overseeing content production, delivery, and customer feedback loops.
• Collaborated with production and content teams to ensure timely and high-quality project execution.