Jul 2022 – Mar 2024 · 1 yr 8 mos · Gurugram, Haryana, India

• Strategic Crisis Leadership: Deployed to Canada headquarters to fill a critical leadership vacuum, acting as the on-ground Product-Ops liaison to stabilize operations during a period of rapid scaling.
• Unified File Management System (Distributed Discovery): Solved a critical data crisis by deputizing 5 functional leads across Canada to co-design workflows. This "distributed ownership" approach reduced escalations by 80% and saved ~C$3M annually.
• Shipped Prescription Renewal Automation to ensure uninterrupted medication supply, reducing patient churn from 25% to 16%.
• Logistics Intelligence Engine: Built a shipment module from scratch that reduced address errors and cut shipping costs by 40% (C$2M savings), driving the company toward operational profitability.
• Dispatch Management & Order Merge: Architected a Dispatch Management System and Order Merge Workflow to optimize fulfillment logic saved an additional ~C$450K in handling costs.
• 'Med-Sync' Program Launch: Led the 0-to-1 launch of chronic medication synchronization, aligning complex insurance and clinical constraints. Increased Average Order Value (AOV) by 110% and improved patient retention.
• Technical Product Execution (SQL & Wireframing): Maintained deep technical involvement by using SQL to perform real-time root cause analysis during incidents. Created detailed Wireframes and process flows independently to visualize complex logic for engineers, accelerating development cycles without waiting for design resources.

Apr 2021 – Jul 2022 · 1 yr 3 mos · Gurugram, Haryana, India

• Automated Prescription Digitization: Led the integration of third-party OCR tools for major pharmacy chains (e.g., Shoppers Drug Mart). This "zero-to-one" automation cut manual data entry time by 90%, significantly accelerating order intake.
• Workflow Automation & Billing: Automated core operational flows for billing, prescription transfers, and payments. These efficiency improvements reduced the manual billing workload by 40%, freeing up operator bandwidth for higher-value tasks.
• Customer Support Intelligence: Leveraging data analytics, identified patterns in support queries to automate initial responses, reducing manual support tasks by 40% within weeks of implementation.

Jul 2019 – Apr 2021 · 1 yr 9 mos · Bengaluru Area, India · On-site

• Reduced Excess Shipments: Conducted root cause analysis on shipment affinities, cutting excess shipments from 1.5% to 0.2% and driving significant annual logistics savings.
• Operational Visibility & EORS Management: Architected real-time reporting infrastructure used for daily operations (BAU) and high-stakes events like the 'End of Reason Sale' (EORS). These insights drove decision-making for fulfillment teams across India.
• Inventory Loss Reduction: Collaborated with pan-India stakeholders to bridge gaps between digital systems and ground reality, reducing non-live inventory losses by ~75% ($3M annual value).

May 2018 – Jul 2018 · 2 mos · Gurugram

• Large-Scale Operations Leadership: Led the "Uber Premier" Vehicle Re-Inspection Program for a fleet of 3,500+ vehicles. Managed a 17-member operations team (ground staff and inspectors) to execute compliance audits within strict budget ($30k) and timelines.
• Process Design & Compliance: Designed the end-to-end inspection workflows and tracking systems from scratch. This structured approach improved inspection efficiency, ensured 100% compliance for the Premier category, and boosted driver retention.
• Influence Without Authority: Successfully led a team of operational staff significantly senior in experience by building transparent tracking systems and fostering a culture of ownership—an early application of my "Distributed Ownership" philosophy.

Apr 2018 – May 2019 · 1 yr 1 mo

• Crisis Management & Distributed Ownership: During a critical storm at 14,000 ft, successfully managed a survival situation for a 20-person team. Deputized squad leaders to manage perimeter safety and evacuation logistics—a "distributed ownership" approach that ensured 100% safety.
• Scale & Logistics: Oversaw end-to-end logistics, route planning, and risk protocols for 150+ students annually across multiple high-altitude expeditions (up to 18,000 ft).
• Safety Record: Managed emergency rationing and satellite communication protocols in zero-margin-for-error environments, maintaining a 100% safety record during tenure.

Jul 2017 – Apr 2018 · 9 mos

• Most Prominent Adventurer Award (2016-17): Recognized as the top mountaineer in the institute for technical skill and leadership potential.
• Training & Conditioning: Designed and led rigorous physical conditioning and risk assessment boot camps for 100+ aspiring trekkers to ensure expedition readiness.
• Conditioned more than 100 students for treks.
• Expedition Leadership: Successfully led and managed 3 high-altitude treks, transitioning from participant to leader.

Oct 2016 – Apr 2017 · 6 mos · roorkee

• Mentorship: Selected to mentor 10+ freshmen to navigate the academic and cultural transition at IIT Roorkee.
• Academic Support: Conducted regular check-ins and guidance sessions, helping mentees improve academic performance and integrate into campus life.

Apr 2016 – Jan 2018 · 1 yr 9 mos · IIT Roorkee

• Engineering Design & Fabrication: Designed and fabricated the suspension system for an All-Terrain Vehicle (ATV) to compete in BAJA SAE India against 150+ collegiate teams.
• First Principles Engineering: Applied core mechanical engineering principles to calculate roll cage hard points and optimize vehicle stability, ensuring driver safety in high-stress terrain.

Aug 2015 – May 2016 · 9 mos · roorkee

• Education Access Initiative: Led an outreach campaign in local villages to identify high-potential underprivileged children. Persuaded parents to enroll them in the mentorship program for the JNVST (Jawahar Navodaya Vidyalaya Selection Test).
• Direct Impact: Personally tutored a cohort of students in mathematics and logic. achieved a 40% success rate in the entrance exam, securing them full scholarships and boarding for their secondary education—fundamentally altering their life trajectories.