Nikunj Kasera

VP of Engineering

Delhi, India12 yrs 10 mos experience
Highly Stable

Key Highlights

  • Expert in driving customer success and product adoption.
  • Proven track record in strategic account management.
  • Strong background in cybersecurity and software development.
Stackforce AI infers this person is a SaaS and Customer Experience expert with strong leadership in technology-driven solutions.

Contact

LinkedIn

Skills

Core Skills

Strategic AccountsAccount ManagementSalesP&l ManagementCustomer SuccessProduct AdoptionSolutions EngineeringCustomer OnboardingProduct KnowledgeCybersecuritySoftware Development

Other Skills

Analytical SkillsAttention to DetailBusiness ReviewsBusiness-to-Business (B2B)CC++CSMCase StudiesClear VisionCommunicationConflict ResolutionCross-SellingCross-functional Team LeadershipCustomer BaseCustomer Engagement

About

Passionate about solving problems using technology

Experience

12 yrs 10 mos
Total Experience
3 yrs 2 mos
Average Tenure
3 yrs 7 mos
Current Experience

Shipsy

Director of Growth

Nov 2022 – Present · 3 yrs 7 mos · Gurugram, Haryana, India

  • Building the OS for Global Trade
Strategic AccountsThought LeadershipStrategic CommunicationsAccount ManagementProduct Adoption

Onedirect - cx management firm

Head of Customer Success | CX Solutions

Feb 2018 – Nov 2022 · 4 yrs 9 mos · Delhi

  • Pioneering CX for India's largest enterprises and fast growing startups
Strategic AccountsUpsellingCross-SellingThought LeadershipTeam BuildingP&L Management+4

Hcl technologies (infrastructure services division)

Global Engagement Manager

Jul 2016 – Feb 2018 · 1 yr 7 mos · Chennai Area, India

  • Driving IAAS cloud solutions for Global F500 enterprises
Strategic CommunicationsSalesSolutions EngineeringEmerging TechnologiesVoice of the Customer

Nwcc

Business Owner

Jun 2016 – Present · 10 yrs · Surat, Gujarat, India

  • End-to-end logistics solution for Full truck loads Pan India
DelegationSalesP&L Management

Microsoft

Product Marketing Manager

Sep 2015 – Oct 2015 · 1 mo · Bengaluru Area, India

  • Increased product consumption for Microsoft Azure enterprise customers by improving their on-boarding journey experience
EnablementProduct KnowledgeCustomer Onboarding

Stoke

Software Engineer

Jun 2011 – May 2014 · 2 yrs 11 mos · Bengaluru Area, India

  • Building security for 5G networks
CybersecuritySolutions EngineeringTechnical ProficiencySoftware Development

Education

SPJIMR SP Jain Institute of Management & Research

Master of Business Administration (M.B.A.) — Information Management

Jan 2014 – Jan 2016

Carnegie Mellon University - Tepper School of Business

Global Fast track program — Information Technology

Jan 2015 – Jan 2015

DA-IICT

BTECH - ICT

Jan 2007 – Jan 2011

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