Nishantt Kapoor

Operations Associate

Gurugram, Haryana, India11 yrs 4 mos experience

Highly StableAI Enabled

Key Highlights

Achieved $50M working capital reduction.
Led AI-driven automation for 30% efficiency boost.
Spearheaded global collections strategy at Airbnb.

Stackforce AI infers this person is a Fintech Operations Manager with expertise in financial process transformation and automation.

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Skills

Core Skills

Accounts Receivable (ar)Business Process Re-engineeringChange ManagementCollaborative StyleKey Performance IndicatorsCommunicationInterpersonal SkillsSupply Chain Management

Other Skills

AIAlteryxProduct InnovationOrder ManagementProcurementFinanceA/R CollectionsExposure to SAPService ImprovementOperational EfficiencyCustomer ExperienceStrategic ThinkingEmployee EngagementStrategic LeadershipOperational Excellence

About

Results-driven Global Operations Manager with 12+ years of expertise in Order-to-Cash (O2C), Finance Transformation and Process Automation across industry leaders like Airbnb, Genpact, Walmart, and Capgemini. I specialise in optimising cash flow, reducing financial risk, and leveraging AI-driven automation to transform financial operations. I’ve led initiatives that resulted in: - $50M in working capital reduction - $5M in bad debt recovery - 30% efficiency boost via AI automation and ERP enhancement - Successful onboarding of a third-party collections agency across Globe to reduce bad debts A PMI-ACP & Six Sigma-certified strategist, I specialise in end-to-end financial process transformation, integrating automation, analytics, and AI to maximise cash flow, cost efficiency, and compliance. Passionate about scaling high-performing teams and driving business growth through operational excellence. I drive a collaborative, one-team approach, fostering a culture of mentorship, innovation, and continuous improvement. Passionate about learning new technologies and driving large-scale transformations.

Experience

11 yrs 4 mos

Total Experience

2 yrs 7 mos

Average Tenure

10 mos

Current Experience

Cip fund solutions

OTC - Tower Lead

Aug 2025 – Present · 10 mos · Gurugram · On-site

Airbnb

2 roles

Global Operations Supervisor

Promoted

Feb 2021 – Mar 2025 · 4 yrs 1 mo · Gurugram, Haryana, India

Led global collections strategy, vendor ops, and automation initiatives within Airbnb’s Finance function.
Managed in-house + 3rd-party collections (US, UK, CA); improved collectability and reduced bad debt.
Drove global AR performance strategy—targets, policies, incentives.
Onboarded global vendors; owned ops setup (SFTP, PO, invoicing).
Driving automation and product enhancements using AI and Alteryx to optimize working capital and boost bad debt recovery.
Spearheaded the development of QA and compliance processes, driving consistency, accountability, and performance improvement.

Business Process Re-engineeringAccounts Receivable (AR)

Global Operations Lead

Mar 2020 – Jan 2021 · 10 mos · Gurugram, Haryana, India

Implementation of In-House Collections team from Vendor (Reverse Transition)
Implemented training modules, targets, allocation process.

Change ManagementCollaborative Style

Genpact

Team leader - Operations

Oct 2017 – Mar 2020 · 2 yrs 5 mos · Gurugram, Haryana, India

Managed end-to-end reconciliation of a $50M+ monthly denials portfolio with high accuracy and SLA adherence.
Reduced IDOC issues by 80% in 6 months through lean methodology and continuous improvement initiatives.
Implemented smart utilization (SU) strategy to optimize FTE billing and team productivity.
Ensured accurate EDI data flow from vendors—preventing future denials through proactive eligibility & pricing updates.
Owned SLA/KPI tracking, staffing, allocation, and performance management (Stack Rankings, PIPs, audits).

Change ManagementKey Performance Indicators

Walmart

2 roles

Analyst

Promoted

Jan 2017 – Sep 2017 · 8 mos

Oversaw inventory of 45K+ devices; monitored usage and flagged anomalies to control costs.
Built and maintained value-add dashboards to visualize key metrics, usage, and spend trends.
Identified zero-usage devices and eliminated waste, improving overall cost efficiency.
Negotiated with vendors to improve contract terms, eliminate duplicate/erroneous charges, and close inactive lines.

Change ManagementCommunication

Associate Analyst

Jul 2015 – Dec 2016 · 1 yr 5 mos

Created and managed vendor purchase orders on behalf of Wal-Mart using SAP.
Posted payments accurately against purchase orders and maintained clean reconciliations.
Resolved invoice discrepancies by collaborating with vendors and internal stakeholders.
Uploaded and maintained vendor contracts in SAP, ensuring data integrity and compliance.

CommunicationInterpersonal Skills

Capgemini

Process Associate

May 2014 – Jun 2015 · 1 yr 1 mo · Gurugram, Haryana, India

Created sales orders and customer invoices; ensured timely and accurate processing in SAP.
Issued vendor purchase orders based on quotations and followed up for confirmations and delivery updates.
Analyzed daily reports for sales order generation and purchase order status using SAP reporting tools.
Handled SOX compliance documentation related to order cancellations (SO, SPO, GR).

CommunicationSupply Chain Management